Larry H. Miller Dodge Ram Fiat Tucson - Service Center

Oil change This is the second time we have used Larry Millers, awesome service staff. Will be using them again for my next oil change. Thank you This is the second time we have used Larry Millers, awesome service staff. Will be using them again for my next oil change. Thank you More

A+ Sales Team, F- Service Department I’ve purchased two vehicles from this dealership and my immediate family has purchased in total five vehicles from this location. The buying experienc I’ve purchased two vehicles from this dealership and my immediate family has purchased in total five vehicles from this location. The buying experience has been extraordinary every time. But, God forbid you bother the service department. The 100% consensus is you will be treated like an absolute burden if you attempt to use their “express lane” services. They’re always 3+ hours “behind” and you will be inidated with passive aggressive statements behind fake smiles if you don’t have an appointment. Last month I called to find out wait times for an oil change and was put on hold for ten minutes before I was hung up on. I drove to the service department and was told it would take 3 hours to get and oil change and it would be best to make an appointment if I want to avoid these long waits. I decided to wait. The woman I spoke to passed me on to another gentleman. Their facial expressions made it obvious they were both unhappy with my decision. The oil change took 2 hours. When the mechanic brought the keys to the service desk he made a joke towards the service rep stating, “I’m here for an oil change and car wash! Can I get it done right now?!” He didn’t realize I was the person he was making fun of. The sales rep gave me my receipt, explained the services completed, and emphasized the word “Free” of charge. I PAID FOR A SERVICE AGREEMENT. The dealership already has my money for future services. If it wasn’t for the fact that I purchased a service package, I’d never go back. Today, I called to set up an appointment for my other vehicle. I was told there are no openings and they’re not taking walk-ins. I asked about tomorrow and was told the same thing. I was then told they are booked all week. I called the other Dodge dealership in town and was told “no problem, bring it in.” I’m officially taking my business elsewhere and will no longer purchase vehicles from this dealership. FUTURE BUYERS BEWARE: The intitial money you may save is not worth the hassle of using their service department. And if you do buy a vehicle don’t buy into a service agreement that they can’t back. Their high reviews are due to multiple phone calls and emails asking for positive feedback. You will received phone calls and emails for a week until you leave feedback. I regret to say that I’ve left positive reviews just to get them off my back. I’m not listing the reps names that I dealt with in the service department as I do have empathy for the line of work they do. I’m leaving only the sales rep info who was awesome. More

Kelly was soo awesome!!! Kelly was super helpful! She was very informative and over all had a sole on her face the whole time talking with my sister in law and I. Definitely r Kelly was super helpful! She was very informative and over all had a sole on her face the whole time talking with my sister in law and I. Definitely recommend this place for services! More

My great experience at Larry H Miller Juan was very helpful he’s awesome this was my second time going in and he always amazes me he told me when my car would be done and it was done in ti Juan was very helpful he’s awesome this was my second time going in and he always amazes me he told me when my car would be done and it was done in time like he said it be I will continue to go in and see him every time he was helpful getting me a rental because I had to work in the morning he made taking my car there fast and simple. There’s no other place I will take my car for service. The only thing I can say was not great was some other gentleman checking in the rental I returned well I was in my car getting ready to leave he hit my Chrysler 300 with the door of the rental I returned. It didn’t do major damage or anything just took a little bit of paint off my car but Juan being the super customer service person he is he told me he will take care of it and will order me some touch up paint to touch up the chipped paint. He is out standing like I said I will continue to come in for all my service needs and see him personally. More

oil change, recalls Service guys are great and helpful. Always friendly and explaining what needs to be done next or recommended for vehicle. Not their fault truck has so Service guys are great and helpful. Always friendly and explaining what needs to be done next or recommended for vehicle. Not their fault truck has so many recalls. But they got fixed. Thank you. More

2-3 hour job took 8-1/2 hrs and three phone calls Dropped off at 9 am, promised 2-3 hours. Called at 3 - said would check and call back - did not call back. Called again just before 5 - told would get Dropped off at 9 am, promised 2-3 hours. Called at 3 - said would check and call back - did not call back. Called again just before 5 - told would get call back - did not. Called 5:20 - finally told to pick up car. Sounds like they did not do our vehicle until we called. ALSO - we called on the price and when we paid they had that price PLUS 'shop expenses' - when you get quoted a price it should be that and not hidden expenses tacked on later. More

Great Daniel is a great service writer. He’s very curtious and helpful with any questions I had. Need more guys like him as service writers. Daniel is a great service writer. He’s very curtious and helpful with any questions I had. Need more guys like him as service writers. More

Very customer oriented dealer Well done dealer experience, Appointment was adhered to within about 5 minutes, no drama, truck was fixed correctly and within a reasonable amount of Well done dealer experience, Appointment was adhered to within about 5 minutes, no drama, truck was fixed correctly and within a reasonable amount of time. More

Very Professional Kelly was very professional and attentive. She checked with us periodically to keep us updated on the progress of our service. She actually was able t Kelly was very professional and attentive. She checked with us periodically to keep us updated on the progress of our service. She actually was able to get us out ahead of schedule. More

Oil change Service Advisor Kellie was A+, smiles always, very helpful,not pushy to buy extra services! Which is nice! With being so nice and not pushy. I would d Service Advisor Kellie was A+, smiles always, very helpful,not pushy to buy extra services! Which is nice! With being so nice and not pushy. I would definitely come back because of kellie More