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Larry H. Miller Ford Lakewood

Lakewood, CO

3.3
1,018 Reviews

11595 W. 6th Avenue

Lakewood, CO

80215

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Showing 1,018 reviews

January 24, 2025

I had the worst experience at this car service. Not only was the service itself subpar, but the customer service reps were incredibly rude and unprofessional. They seemed annoyed by basic questions More

by nicholasrday11
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeremiah or Jeremy from the service department hung up on me.
Jan 31, 2025 -

Larry H. Miller Ford Lakewood responded

Nicholas Day, I have been attempting to find any information around your experience and have not been able to do so. I would greatly appreciate you reaching out to share your concerning experience and give me the opportunity to resolve any concerns possible. Please call me directly on my cell at 678-414-9041. Thank you and I look forward to hearing from you! Tim Brand - General Manager

October 12, 2024

I took around three months researching and finally purchased my new Maverick yesterday. I talked to five different dealerships, and it was frustrating. Just an inquiry would spur two weeks worth of an More

by Juneau54
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Oviedo, Conor Baughman
October 10, 2024

In my over 50 years of buying vehicles I have never had the caring service I received from Larry H Miller Ford. The friendly and professionalism was without a doubt the best ever. I whole heartedly recomme More

by Rfreshour6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris in sales (the salsa 🕺 dancer)
October 04, 2024

Muy buena atención de los vendedores y asesoramiento para los clientes me gusto mucho todo el proceso More

by Erwin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathaly
October 03, 2024

cheated a senior citizen by claiming car had air conditioning when it did not , pathetic but like most dealerships More

by juror1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Damien Calderon
Nov 12, 2024 -

Larry H. Miller Ford Lakewood responded

I’m really sorry to hear about your experience and can understand how frustrating it must have been to feel misled. We take these types of concerns seriously, and it's important to us that all our customers, including seniors, feel respected and confident in their purchase decisions. I’d love the opportunity to learn more about what happened and see if we can resolve this situation. If you haven’t already spoken with someone about this, please feel free to reach out directly—I’d be happy to assist further! - Tim Brand, General Manager, (678) 414-9041

September 26, 2024

Really good dealer. Everything was well explained and laid out clearly. Nathalia was awesome and made the whole process super smooth! More

by Nickbraun555
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathalia
September 07, 2024

They had no idea where my car was when it was supposed to be picked up for service. It took the entire day, but no one knew where my car was and it was never actually fixed. I thought this might be a one-off More

by worlds.milkier-0w
Recommend Dealer
No
Employees Worked With
Do not know names. No one would return my call
Sep 11, 2024 -

Larry H. Miller Ford Lakewood responded

I apologize for the inconvenience and the lack of communication during your service visit. It’s unacceptable that we were unable to provide you with clear information about your vehicle’s status, and I completely understand your frustration. If we have not spoken directly by now, please reach out at your earliest convenience, and I'll ensure this issue is addressed properly. I look forward to resolving this for you. - Tim Brand, General Manager, (678) 414-9041

August 28, 2024

When we first came in, thinking it was 9:00 pm closing, Nathalia didn’t tell us they were closing. We felt bad keeping her longer at work. But we test drove the car we were intended to lease. She was full More

by byufan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan, Tori Carroll, Tim Brand
August 21, 2024

I had a good experience at Larry H. Miller Ford Lakewood, CO. Nathalia Arciniegas was very helpful and answered all of my questions. We spent a good amount of time taking a look at seve More

by Tommyh
Recommend Dealer
Yes
Employees Worked With
Nathalia Arciniegas
July 19, 2024

Thank goodness I came here! I’m so so happy with my experience. I’m so scared to buy new cars (last one was bought in 2008) because when I leave I always feel ripped off and bu More

by Lelee9
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris prange