Larry H. Miller Ford Lakewood

Horrible customer service at service department. Waited weeks for my appt. Confirmed by phone the night before.confirmed they knew I needed to wait as I live 120 miles away. Drove 2 hours to get t Waited weeks for my appt. Confirmed by phone the night before.confirmed they knew I needed to wait as I live 120 miles away. Drove 2 hours to get there at 715 am. For my 10k routine service and recalls. Was told they were behind and now couldn’t get it in until 11. Then I’m told it will be all day, that turned into we need it for days. All this and they had not even moved my truck to look at it!! Basic response was “sorry” I’ll looo elsewhere for my service needs and suggest others do as well. More

Communication is terrible. After taking my car in for a routine oil change and maintenance, I received an automated text message with a bill over $1000 because of suggested mai After taking my car in for a routine oil change and maintenance, I received an automated text message with a bill over $1000 because of suggested maintenance. I asked for a call to explain the suggestions and still have not received it. Finally, I asked if I could just retrieve my car and a whole day later, I still have not heard from them on why they suggested all that maintenance. I won't be returning, even for a simple oil change. More

Do not buy from here. My 18 year old son that is on the autism spectrum saved over $11,000 to buy a car that he would be able to drive once he got his license. His drive My 18 year old son that is on the autism spectrum saved over $11,000 to buy a car that he would be able to drive once he got his license. His drives would be back and forth to work under 5 miles. We purchased a Buick Lacrosse from this dealership with the promise that it had been inspected as "all cars are inspected when they get here." My son paid cash for this vehicle and it sat parked in our garage for over four months until he was able to drive it by himself with his license (was driven maybe 300 miles while he was practicing). There was "something minor" that needed to be fixed before we could pick it up but we picked it up the next day. From the end of July to now (mid September), he has driven it back and forth to his job only. The car broke down yesterday and we found out that there is $7000 in repairs that need done because THE ENTIRE BOTTOM OF THE CAR IS RUSTED OUT TO THE POINT THAT THERE ARE HOLES. All of the components are rusted out as if it's been through a Hurricane and not the "just an old woman who didn't drive much" story that we were fed. There is no way that the dealership did not know that and they took advantage of a child and his mother (a female) coming in. I am appalled that they would even stay in business after this and I will definitely be contacting the Better Business Bureau and likely the local news....this is utter nonsense. Do not make the mistake of buying from them. It is a trap. More

I recently purchased a 2022 f250 for Larry H Lakewood. My experience with the sales staff was awesome! Cannot say the same about the service department. I have a bad speaker, and I scheduled an appointmen My experience with the sales staff was awesome! Cannot say the same about the service department. I have a bad speaker, and I scheduled an appointment, and brought it in, only to learn that that appointment doesn't mean anything. Anesa told me that they will need my truck for 2 weeks to diagnose the speeker and then another few weeks to a month to probably fix the problem. This is ridiculous. 6 WEEKS TO FIX A SPEEKER. I asked if I could just bring it back for another appointment with the technician to look at it and I was told no, it will have to sit for days to be inspected. I don't think it is right for it to sit there with just a speeker problem and I am out a vehicle. I did my part and bought a brand new truck from you guys, but it has a defective part that you should fix. You guys are not holding up your end of the bargain. I am willing to bring it back as many times as it takes but I shouldn't have to be out of a vehicle for 6 weeks for a bad speaker. More

Worse customer service experience ever. No accountability or communication. It’s incredibly frustrating and time consuming to try to get any answers. No accountability or communication. It’s incredibly frustrating and time consuming to try to get any answers. More

The service department is terrible; this is our second time dropping a vehicle for repairs. Bear in mind both vehicles were purchased from LHM in Lakewood. there were no follow-up on the vehicle, multiple time dropping a vehicle for repairs. Bear in mind both vehicles were purchased from LHM in Lakewood. there were no follow-up on the vehicle, multiple times calling, and emailing directly and then through the main receptionist. finally showed up in person to see what progress was made; after looking it up, it had been completed but they were not aware of that. For Shame! More

Changing my review- We did had a snafu with payment with the service department, but the new manger, Tim Brand, was extremely helpful and fully remedied the situation. We are grateful for his effort to righ the service department, but the new manger, Tim Brand, was extremely helpful and fully remedied the situation. We are grateful for his effort to right our situation. He completely turned around our experience. More

Just had a very refreshing and honest visit to this dealership! Pete and his crew were attentive and listened to my concerns. Didn't upsell me, and didn't make me feel uncomfortable to do my necessar dealership! Pete and his crew were attentive and listened to my concerns. Didn't upsell me, and didn't make me feel uncomfortable to do my necessary repairs in stages, as that is what I can afford. Thanks guys! More

Avoid, avoid, avoid! This company in Lakewood and the one in Golden couldn't care less! I have had a Titan for less than 2 years and less than 38,000 miles that came with This company in Lakewood and the one in Golden couldn't care less! I have had a Titan for less than 2 years and less than 38,000 miles that came with the New Vehicle Limited Warranty of 72 months or 80,000 miles. The truck is already broken down and its going to cost me over $1000 to fix it. No one will return my call about the warranty and the repair shop is trying to tell me there are other problems that need to be addressed. I doubt that as my vehicles are better maintained than the average person. So, either they are lying scammers and/or Nissan makes crappy trucks! And, the only reason I am giving anyone in the finance dept. a one star is because no one called me back. No help, no good review. I can't know if anyone is good at their job if they are too lazy or unprofessional to return a call! More