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Larry H. Miller Ford Lakewood

Lakewood, CO

4.2
984 Reviews

11595 W. 6th Avenue

Lakewood, CO

80215

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Showing 984 reviews

April 16, 2021

10 am appointment for an oil change-no tire rotation needed. Got truck back at 12:25 pm. This was way too long especially when service rep said “just another 25 minutes after an hour had passed and it More

by markwillcoxen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
Apr 16, 2021 -

Larry H. Miller Ford Lakewood responded

It’s unfortunate to hear that your service experience took longer than expected. As you can imagine the world of auto-maintenance is unpredictable but we try our hardest each day to provide a quick and easy experience for our customers. If there is anything else that we can do for you or if you have any other concerns, please give me a call and I’d be happy to assist. - Jared Dear, Service Manager, (720) 789-7790

April 16, 2021

Hey Ryan,I would love to buy a truck from your Hey Ryan, I would love to buy a truck from your dealership but your asking $7,000.00 over blue book on a used truck, where is the great deal?? 2005 More

by Mr. C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ryan Hansen
Apr 16, 2021 -

Larry H. Miller Ford Lakewood responded

Hey there, if you don't mind reaching out to me directly I'd be more than happy to answer any questions about this. Hope to hear from you soon. Thank you. - Jared Dear, Service Manager, (720) 789-7790

Apr 16, 2021 -

Mr. C responded

Nothing personal but why would I reach out to the Service Manager, this is a sales failure. But thank you for responding. You are asking $21,000.00 for a truck that books at $13,500.00. If I were to put $10,000.00 down I would still owe $11,000.00. if I were to turn around and trade the truck in you would value it at $10,000.00 and I would be upside down by $1,000.00. Would you pay $21,000.00 for a vehicle that as soon as you drove it off the lot you would lose $11,000.00 value immediately? I understand but don't agree that you lose a ton of money on new vehicles, that's why I won't buy a new vehicle. How do these numbers make sense in anybody's world. All any of us car buyers are looking for is a fair shake. I'm not seeing one here. And this is where you choose to leave the conversation.

April 14, 2021

Emily was incredible to work with from our first conversation through the entire process of delivery. setting up transaction and making it go smoothly. always awnsered phone great to work with More

by LINDSEY12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Sarnecki, Emily Vanatta
Apr 14, 2021 -

Larry H. Miller Ford Lakewood responded

Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon! - Tori Carroll, Sales Manager

April 14, 2021

Courteous and congenial.No nonsense.Also efficient and professional.The can is great as expected. I would recommend Larry Miller Ford.leventy five word / minimum too many More

by G_WOODSON
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Hansen, Robert Fiorentino, Nick Sola
Apr 14, 2021 -

Larry H. Miller Ford Lakewood responded

Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Tori Carroll, Sales Manager

April 14, 2021

Brian and Ryan were great to work with.. As far as the car I bought, only time will tell.. So far so good😀.. The car purchased was a Ford focus More

by mavric4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian, Ryan Hansen
Apr 15, 2021 -

Larry H. Miller Ford Lakewood responded

Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon! - Tori Carroll, Sales Manager

April 14, 2021

Went to Larry Miller Ford to look at a truck. They had the vehicle I wanted and at a price which was unequaled on the front range. The purchasing process was very straightforward and easy. It was a pleasu More

by albylund
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Hansen, Daniel Price, Paul Sarnecki, Nick Sola
Apr 15, 2021 -

Larry H. Miller Ford Lakewood responded

Thanks for that positive review. Come back again soon if there’s anything else we can do for you or your vehicle! - Tori Carroll, Sales Manager

April 12, 2021

Scheduled appointment approximately 6 to 8 weeks ahead due to dealership, might have been part available or covid, do not remember. Arrived at dealership at scheduled time and date. Was informed part wa More

by weymanr6137
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Creighton
Apr 12, 2021 -

Larry H. Miller Ford Lakewood responded

Thank you for reaching out. I’d appreciate the opportunity to learn more about the communication issues you’ve experienced so that we can continue to improve the customer service we provide. I hope you’ll give me a call at your earliest convenience. - Jared Dear, Service Manager, (720) 789-7790

April 12, 2021

My visit was very informative and I was greeted quickly, Russell was pleasant and very easy to speak with concerning my vehicle issues. If I may suggest, it appears that your dealership has a shortage of More

by Larry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Dept. Russell Hurley
Apr 12, 2021 -

Larry H. Miller Ford Lakewood responded

Hello there, it’s great to hear from you! We always try to provide a 5-star experience so if there’s anything else we could have done to improve your visit, please let us know. - Jared Dear, Service Manager, (720) 789-7790

April 09, 2021

Emily was willing to work with our need to do this transaction completely virtually. She acted as my eyes and representative. She then worked with us to deliver this right to our home, exactly as prom More

by thomybookwalter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Hansen, Emily Vanatta
Apr 09, 2021 -

Larry H. Miller Ford Lakewood responded

Thank you for your positive recommendation! Please let us know if there’s anything else that we can do for you in the future. - Tori Carroll, Sales Manager

April 08, 2021

Jason G was awesome to work with, friendly staff and quick to respond to any and all needs. Highly recommend them for you next purchase More

by Sherlock1015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Todd Hilleboe, Jason Garcia
Apr 08, 2021 -

Larry H. Miller Ford Lakewood responded

Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Tori Carroll, Sales Manager

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