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Larry H. Miller Ford Lakewood - Service Center

4.1

144 Lifetime Service Reviews

11595 West 6th Avenue, Lakewood, Colorado 80215

144 Reviews of Larry H. Miller Ford Lakewood - Service Center

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November 08, 2019

"No loaner cars"

- Mike's green

No loaner cars for service. Including No loaner cars for recalls. They need your car two days to bad you don't have anywhere to be. Go to any of the other dealers in Denver they have loaners. Skip the Larry h Miller losers

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Recommend Dealer
No
Employees Worked With
Service
August 07, 2019

"Avoid this dealer"

- Gekko

Bought a 2015 F-150 Lariat brand new from this dealer. Then 2 years later, bought an additional truck, a brand new 2018 F-150 STX. Spent close to 90k for the 2 trucks. Sales process was decent, not the best, but ok. But don’t choose this dealer if you want service. They take for ever to get an appointment. You will spend half your day for an oil change. And cross your fingers that Ford makes a perfect truck for you. My 2015 has had one technical problem after then next with only 42k miles on it. Had to replace the main engine oil seal at around 10k miles, then the turbo had a leak, then a throttle body sensor. Then after all that, a fuel sensor went bad inside the fuel tank. Larry H. Miller did perform the above work, some under warranty, but not the fuel sensor since it was past 36k miles. Now I have a different overheating problem and needless to say, Larry H. Miller techs were of absolutely no value. They look things up on the computer and then parrot out xxxxxxxx like “i don’t see any bulletins or recalls, so we cannot help you. I’m not even making this up. So after buying nearly $100k in trucks within 2 years of each other from the same dealer, I will not be buying from Larry H. Miller and not only that, Ford clearly is having challenges in building a reliable truck. So this dealership has successfully made me a RAM, Silverado or GMC fan since now Ford and Larry H. Miller Lakewood are off the list of where to buy a truck.

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Recommend Dealer
No
Employees Worked With
Who knows, they didn't call me.
Aug 09, 2019 -

Larry H. Miller Ford Lakewood responded

Hello, we are disappointed to see that you are not satisfied with our dealership. Our highly trained technicians work hard to correctly diagnose and fix each issue that they encounter. Please feel free to give me a call so that I may continue to look into the issues that you are experiencing. - Jared Dear, Service Manager, (720) 789-7790

June 12, 2019

"It took way to long to get my vehicle fixed"

- Lin303

My car was there for over 8 days to fix an oil leak. The technician working on it decided to leave the company which I wasn’t told until day day 8 and for some reason no one else could fix my car so it sat there for days until they could get another tech to finish it. I just kept getting excuses why my car wasn’t done. My other car that had the same exact problem was fixed in 3 days somehow their staffing was my fault and I was only given a small discount for my troubles. The discount didn’t even come close to the amount of time I was without my vehicle again because of no fault of my own. My service advisor tried to keep me up to date but the last 4 days he didn’t even return my calls. He would only text me so he didn’t have to talk to me. The cost ended up being more than I was originally told and I wasn’t given the invoices of the work that was done. Very bad customer service. It never should have taken that long.

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Recommend Dealer
No
Employees Worked With
Brandon Freeman
Jun 13, 2019 -

Larry H. Miller Ford Lakewood responded

Hello, thank you for your feedback regarding your experience. It is unfortunate to see that your visit fell below your expectations. We strive to to provide our customers with a quick turn around time. We will always work hard to accommodate whenever unexpected delays may arise. Please let us know if there is anything that we can do to improve your experience. - Jared Dear, Service Manager, (720) 789-7790

May 22, 2019

"I’m a believer again"

- BoSox

My service experience at Larry Miller Ford this time was excellent. My last two service experiences were not and I was thinking about getting my truck serviced elsewhere. My service manager this time was James Mahoney and I couldn’t have been happier with him. He was courteous and professional and gave me a detailed explanation of the service performed on my truck and what I needed to have done next time. Also, my wait time this time was minimal, which hadn’t been my experience my last two times. I’m a believer again in the service department at Larry Miller Ford.

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Recommend Dealer
Yes
Employees Worked With
James Mahoney
May 23, 2019 -

Larry H. Miller Ford Lakewood responded

Thank you for your kind review! Please be sure to let us know if you need anything else moving forward. Have a great day! - Jared Dear, Service Manager

May 22, 2019

"Still NOT Fixed"

- D123

Made an appoint and was told to arrive at 7:30 am on a Friday. When arrived was told it would take several days before they could look over my truck. (What is the point in having an appointment?) Brought my truck in to have the transmission and brakes inspected. Of course they were unable to replicate the slipping of the transmission going up I-70. As for the brakes, they told me the pedal vibration was caused by the rear brakes and they should be replaced. After 500 plus dollars and FIVE days in the shop, they returned the vehicle with new rear brakes. The brake pedal STILL vibrates-not sure if they even worked on the truck. What a waste of time and money. Haven't had the time to complain about the problem not being fixed.

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Recommend Dealer
No
Employees Worked With
Oz
May 22, 2019 -

Larry H. Miller Ford Lakewood responded

Hello, thank you for bringing this to my attention. I would appreciate the opportunity to gather additional information about your vehicles brake pedal in order to find a possible solution. We will correct this issue as soon as we reach a diagnosis. We are not in the business of selling services and repairs if they are not needed. Please contact me as soon as possible so that I may be of further assistance. - Jared Dear, Service Manager, (720) 789-7790

May 18, 2019

"Great Customer Service"

- Henry1966

I dealt with Oz in the customer service department and he was incredible. He made sure to stay in contact with me at all times so that I knew exactly what repairs were needed and when they would be completed. The work done was fantastic and my overall experience was 10 out of 10.

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Recommend Dealer
Yes
Employees Worked With
Oz
May 20, 2019 -

Larry H. Miller Ford Lakewood responded

Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can help you out with! - Jared Dear, Service Manager

May 15, 2019

"Fabulous"

- Michellelollyco

The service department couldn’t be better. I will bring my car here and nowhere else for as long as I own it. The staff is friendly and helpful!

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Recommend Dealer
Yes
Employees Worked With
Darrell
May 29, 2019 -

Larry H. Miller Ford Lakewood responded

Thank you for coming to see us! Have a great day! - Jared Dear, Service Manager

May 15, 2019

"Oil change and tire change from winter to summer. "

- Rlfenske

Dealership changed out winter tires for summer and changed oil. Also quoted me price for new tires. Time estimate and work accomplished successfully. Darrell did a great job.

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Recommend Dealer
Yes
Employees Worked With
Darrell
May 29, 2019 -

Larry H. Miller Ford Lakewood responded

Thank you for the positive review! Stop by and see us anytime! - Jared Dear, Service Manager

May 13, 2019

"The customer rep Darrel was amazing and highly professional "

- Tang

Darryl the customer service representative was professional. My car was taken car of and updated were provided. Thank you for the ease of scheduling my appointment.

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Recommend Dealer
Yes
Employees Worked With
Darryl
May 13, 2019 -

Larry H. Miller Ford Lakewood responded

Thank you for coming to see us! Have a great day! - Jared Dear, Service Manager

May 10, 2019

"Service and Sales"

- BJ

I had a service appointment and was treated with respect and the personnel were very knowledgeable. Planned on taking a test drive with Sales and I again was treated with respect and Sales was very knowledgeable about the Ford Edge I drove.

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Recommend Dealer
Yes
Employees Worked With
Randolph Warren and Alexander Chavez.
May 13, 2019 -

Larry H. Miller Ford Lakewood responded

Thank you for coming to see us! We are happy to know that you enjoyed your visit. Please let us know if you need anything else moving forward. Have a great day! - Tori Carroll, Sales Manager

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