Larry H. Miller Ford Mesa

Poor service The sales and finance department are second to none. Before I went to Berge I hated salesman, but they changed my opinion. The service department is p The sales and finance department are second to none. Before I went to Berge I hated salesman, but they changed my opinion. The service department is poor to say the least. Scheduled an appointment over a week out to make sure my truck could be worked on right away. Dropped truck off Monday morning @ 7:30. Was informed repairs would take a week. Called Wednesday for update, left message, no call back. Called Thursday left message and texted service writer, no response. Called Friday left message, called again to talk to manager, finally got service writer. Was informed that truck has not been in shop yet. Reminded Berge that I loose $300+ a day without my truck, plus cost of rental. Was prommosed truck would be ready Tuesday..... another lie. Called Tuesday and found out several items never made it on repair order. Have to wait longer for parts to come in now... Half of issues could not be duplicated. Even though they were verified in service drive. Brand new keys they were to program, look like the were chewed on. Someone decided to use a screw driver to open them instead of a coin. They look real nice now for $150 each. Oil leak pointed out by Berge on last service could not be duplicated. I could go on and on but I think you get the point. I have ran a service department for the last 14 years and would never accept this level of service out of any of my employees. Do your self a favor, make sure you have a service department lined up to work on your vehicle if you buy from Berge More

Disrespectful Service Department Dropped my car off to have service performed, they took my car for a test drive, going 80 mph on the freeway and accelerating with full throttle. Show Dropped my car off to have service performed, they took my car for a test drive, going 80 mph on the freeway and accelerating with full throttle. Showed the manager my dash cam and all he can say is they need to test drive cars after alignment. But it's ok for them to break the law and take cars too 7000rpm....fyi I have a sports car. More

Beware of this dealership If you purchase a automotive parts from this dealership don’t this dealership has a double standard for warranty. Repair shop ok no problems retail so If you purchase a automotive parts from this dealership don’t this dealership has a double standard for warranty. Repair shop ok no problems retail sorry not covered More

Berge Ford review I have purchased 2 mustangs from Berge and will continue to return. I’m happy with the customer service and pricing. Cody was very helpful. I have purchased 2 mustangs from Berge and will continue to return. I’m happy with the customer service and pricing. Cody was very helpful. More

Comfortable / Professional The process of buying a preowned can be stressful, difficult, and aggravating. Our Guest Services Associate (and that is the correct title - no pushy The process of buying a preowned can be stressful, difficult, and aggravating. Our Guest Services Associate (and that is the correct title - no pushy salespeople here) was more than accomadating and patient. We didn't really know what we wanted but with his assistance we were able to get a vehicle that matched everything on our check list. The back office, working with the finance department- same great customer care. We received a comprehensive education on every aspect of our new purchase. More

Traveled from Tucson to purchase my 4th vehicle from Berge BERGE FORD IS A GREAT DEALERSHIP. I Have purchased 4 vehicles from Berge Ford and I appreciate their highest level of integrity in both the sales dep BERGE FORD IS A GREAT DEALERSHIP. I Have purchased 4 vehicles from Berge Ford and I appreciate their highest level of integrity in both the sales department and the service department. With this new truck purchase I worked with Austin Frazier. I live in Tucson so I called the dealership for pricing and vehicle availability and was connected with Austin. Austin’s approach was straight up. He checked inventory and gave me price ranges I was looking for. It was an easy painless purchase. I also brought in my 2011 F 150 in for service while working on the new purchase and yes I purchased my 2011 F 150 from Berge Ford. I worked with Aaron in service and he was great. There were service issues since the 2011 has 105000 miles on it and Aaron went through checks and let me know what need to be attended to now. More

Good , but online service was horrible!! Was not happy with online service, but had a great experience with finance!! We always have a great experience with services Pacheco is honest and alw Was not happy with online service, but had a great experience with finance!! We always have a great experience with services Pacheco is honest and always does his best to help us out. More