Larry H. Miller Ford Mesa

Bought a new F150 I want to thank Berge Ford for another excellent experience ! Especially I want to thank my sales rep "Link" as he made the entire experience pleasu I want to thank Berge Ford for another excellent experience ! Especially I want to thank my sales rep "Link" as he made the entire experience pleasurable! He found the truck with all the options I needed!! The entire Berge team from Link, MJ , Fran, Craig all the others were professional and knowledgable ! This is my 5th truck bought at Berge- and have never been disappointed! Thanks for a great job!! Buddy Rollins More

Sales Managers Dave Kohler & Craig Ginsberg unethical I purchased a 2015 Ford Excursion from Berge Ford. I am an existing customer. I was told the vehicle was acquired as a trade in and later learned it w I purchased a 2015 Ford Excursion from Berge Ford. I am an existing customer. I was told the vehicle was acquired as a trade in and later learned it was part of a rental fleet for Alamo Rental Cars. This concerns me and I would have have purchased because it is a large 4WD SUV. Many people rent 4WD and drive them hard because they aren't their personal vehicle. Secondly, there were marks on the mirror which i was told would wash off - they turned out to be scratches and the entire mirror assembly piece needs replaced. Finally, there was a dent by the left back up sensor on the rear of the vehicle. Sales Manager Dave Kohler asked me to send a photo of dent, and I did immediately. He indicated he would take care of it and addressed my concerns regarding the car being part of a retail rental fleet. I expressed my reservations and desire to "undo" the deal. I feel like he told me what I wanted to hear and talked me into keeping the vehicle despite its history. I was comforted that he was going to resolve the dent issue, as well. He asked me to bring the car out for him to see in person. He said to stop by anytime and either himself or Sales Manager Greg Ginsberg would look at it and decide which of three body shops to send it to. My schedule finally freed up and I make an appointment with the dealership. I indicated on the online request form to have my oil changed, repair to key fob and meet with Sales Manager who wanted to view vehicle. I was on property for over two hours. I texted and telephoned both sales managers. I approached the reception desk and was told twice that Greg would be right with me. I had to pick up my son and his friends so I had to leave. I was later told that they were both too busy to see me because they were working on 4 deals. They asked me to make another appointment and come down. Their actions seem to say that my time is not as valuable as theirs and a potential customer is more important than a repeat customer. More

Top of the line service advisors I brought my car in for service and when it was finished I inspected it myself before I left. The mechanics had missed a couple items. I told my servi I brought my car in for service and when it was finished I inspected it myself before I left. The mechanics had missed a couple items. I told my service advisor Joey about it and instead of him saying bring it back or I'll deal with this later or having a bad attitude instead what he did for me was he disappeared and went and grabbed some tools came back fixed the two issues himself and I was on my way :-) More

Service We had a part missing from our new automobile ,and did not realize it until 4 weeks after we purchased the car, with an email to the General Manager, We had a part missing from our new automobile ,and did not realize it until 4 weeks after we purchased the car, with an email to the General Manager, on a holiday, that same evening we received an email back from Mr. Crutchner the same day advising us he would look into this concern. The next day he contacted us with another email advising us to take the car to the body shop and they would evaluate. Needless to say, he gave me the name of the lady to see, she was waiting for me, the gentleman that had the part was there and placed the item on the car within minutes. I cannot tell anyone how impressed I was with the service and concern they had to make us happy. I would buy another car from this dealer in a "heart beat". More

Mechanic screw up My truck engine was over heating due to a fan clutch issue so I took it in and when the mechanic was working on it the radiator blow. So I had the rad My truck engine was over heating due to a fan clutch issue so I took it in and when the mechanic was working on it the radiator blow. So I had the radiator replaced and no one even mentioned that I should also replace the hoses. Less than a month later the radiator hose blow out when I was driving on a highway causing me to pull over and have the truck towed in. I still had to pay for the parts of the hoses because they wouldn’t take responsibility for not stating that they should be changed when the radiator blow. Then when I picked it up the idle was very rough. There was nothing wrong with the idle before this happened. They stated that it was because of the mileage on the engine instead of taking responsibility that their mechanic screwed up and did not even look at the hoses for the radiator or suggesting that they should be replaced since the radiator blow. Since the idle was not even running anywhere to idling rough I know it was caused because of the radiator problems. Now they want to charge me $72 an hour to continue looking at the problem. Do not go here for any kind of service since they will take advantage of you and state that it is your problem and not theirs. I give them a 0 on service. More

Worst customer service ever! We have been here twice now, once to service, and once to parts. We are done coming here! Very rude, and not helpful whatsoever! They act like you We have been here twice now, once to service, and once to parts. We are done coming here! Very rude, and not helpful whatsoever! They act like you are putting them out by wanting to spend your money here. We will tell everyone we know not to go there. There are lots of other Ford dealerships to go to. More

37 days to repair some hoses and aluminum lines 37 days! Drop your van off at Berge Ford after a back tire blows out and damages several hoses and aluminum lines and you won’t get your van back for 37 days! Drop your van off at Berge Ford after a back tire blows out and damages several hoses and aluminum lines and you won’t get your van back for 37 ridiculous days! I took my van in on March 9th and told them that Brake Masters had bypassed the lines so we could drive it closer to home (We were returning from out of state). There was no visible damage to the body of the vehicle. Theresa Kahl told me she’d take care of it. On March 11th, our Allstate agent went out there, assessed the damage and wrote a check so that everything could be taken care of. Or so I thought. The next week, Theresa calls me and says that they found additional damage and she’d have to call the agent back. The “additional” damage was all of the hoses and lines I told her about in the first place. She had my van for 2 days before the agent came the first time and she should have had the van inspected by their repair shop and had all of that information at that point. Theresa called me on Friday, March 18th and said that the agent had approved the additional work and that she would order the parts on Monday. It would take 7 business days to get the parts once they were ordered. I asked her if she could order them that day and she said, “No, the orders have already gone out.” After the parts finally arrive and Theresa gets back from vacation, I get a call saying that a couple of the parts came in “mis-built or wrong” and they would have to reorder them. I told her this was my family van. I have 7 kids at home and we need our van. She seemed pretty unaffected, it’s all just business. She doesn’t care about the customer. And apparently Berge Ford has never heard of overnight delivery. So, we got our van back and noticed that the speedometer is not working correctly. Also, the floor anchor in the back was reinstalled backwards, so it is impossible to lock the back seat into place. I dread taking it back to have these things fixed. Who knows how long they will take to fix their mistakes? I will not take another vehicle here and recommend that others absolutely avoid this place. More

Extremely disappointed ((Inv #FOCS852725) The gear shifter broke off inside the steering column and the heater didn't work on my wife's explorer. Quote to fix was over $3500.00. This price inc The gear shifter broke off inside the steering column and the heater didn't work on my wife's explorer. Quote to fix was over $3500.00. This price included over $1800.00 for a whole new steering column assembly, a new heater control for $500.00 and labor to install both. I'm retired on fixed income and could not afford to fix. I contacted a local repair shop who did all the repairs for under $500.00. Turns out the shifter breaking off is such a common problem that kits are available to make the repair easy and much less expensive. The kits are not used by Berge Ford.........I wonder why??? The heater problem was mis-diagnosed by Berge and the $500.00 control was not needed. The local shop charged a considerable amount for labor to remove the dash to get at the heater problem which was the biggest part of their bill. To add to the poor handling of the whole thing Berge charged me $120.00 for the quote....which was mostly wrong in the first place! More

NIGHGTMARE! Purchasing a truck from them out of state is a NIGHTMARE! Their office staff have been no help and nasty! Wish we had never bought a truck from them!! Purchasing a truck from them out of state is a NIGHTMARE! Their office staff have been no help and nasty! Wish we had never bought a truck from them!!!!!!! Tim Rempel, Aurora, Co. More