Larry H. Miller Ford Mesa

Friendly Service Department I had a great experience dealing with the Service Department from start to finish. They greeted me with VIP treatment and kept me in the loop when it I had a great experience dealing with the Service Department from start to finish. They greeted me with VIP treatment and kept me in the loop when it came to things that needed to be serviced on my car. They delivered on their promise and a CAR WASH TOO!! My service advisor was Joey and he was great. Will definitely bring my car back to Berge Ford. More

Excellent Experience I have bought three vehicles from Theresa, no hassles, no nonsense, great service. None of the "going back to the sales manager" to work a better dea I have bought three vehicles from Theresa, no hassles, no nonsense, great service. None of the "going back to the sales manager" to work a better deal. I will buy every Ford vehicle in the future from Theresa even though Berge is literally on the opposite side of the valley from me (45 minute drive each way). More

up charge and up sell If you want to be ripped off go see Jerry and Bret they like to pad there pay checks. And if you want to get a hold of the service manager good luck w If you want to be ripped off go see Jerry and Bret they like to pad there pay checks. And if you want to get a hold of the service manager good luck with him picking up the phone More

Solid and Good Experience After visiting many different dealerships who showed us vehicles that should not have even been shown, Berge Ford showed ready to drive cars, were pr After visiting many different dealerships who showed us vehicles that should not have even been shown, Berge Ford showed ready to drive cars, were professional and treating my husband and I like real people. Dealt with Steve H. who was great. . Worked the price to a reasonable point and did not insult us with slimy sales techniques. Took care of some warranty work days after with full satisfaction. Thanks. More

Follow up from original review. I was never able to get my the front alignment corrected at Berge Ford. I ended up going to San Tan Ford and they corrected the front alignment first I was never able to get my the front alignment corrected at Berge Ford. I ended up going to San Tan Ford and they corrected the front alignment first trip. San Tan Ford has a more experienced group of mechanics. I now have over 26,000 miles on my tires and their alignment has my tires wearing evenly. More

Unsatisfied customer Would never ever purchase a vehicle there was not happy and there associate Michi was rude unfriendly and didn't Help us at all don't Go there or av Would never ever purchase a vehicle there was not happy and there associate Michi was rude unfriendly and didn't Help us at all don't Go there or avoid Michi!!!!! More

The worst experience of our life We recently purchased a 2014/Ford Explorer from Berge. We have been Berge Ford customers for years. We have purchased several vehicles from this dea We recently purchased a 2014/Ford Explorer from Berge. We have been Berge Ford customers for years. We have purchased several vehicles from this dealership. This last experience in buying our vehicle was the worst experience we have ever had with a dealership. They tried to hide the cost of an extended warranty and did not disclose the cost of the warranty until they were asked directly about it. We knew something was wrong when we declined the extended warranty and were told that we could get it and it wouldn't change our payment. We immediately knew we were being lied to. I guess loyalty doesn't mean anything to them. If you choose to use this dealership buyer be ware. Erik H. More

General manager Steve and Jim Crutcher are frauds. I purchased an F2 50 diesel 2005 in the used car department September 1 got a free oil change from this dealership took it in three weeks later they'r I purchased an F2 50 diesel 2005 in the used car department September 1 got a free oil change from this dealership took it in three weeks later they're certified mechanic came out and told me there was oil in the coolant and has been there for way over three months I had only purchase the vehicle three weeks ago. The sales man I work with and finance department In the used cars told me when I purchased the vehicle there was 100 point inspection done to make sure all is in working order it was an as is sale but this was not as it is it was something they head because the cost of repair was substantial. Their own certified mechanic told me this was a problem that's been there for over three months then I spoke to the general manager Steve who told me they don't do inspections on these vehicles which was a lie their used car department told me they did do inspections on these vehicles to make sure they're okay to sell which was a lie Steve general manager boss Jim Crutcher told me next they do do safety inspections. Well what is the truth do you or don't you these fools just give me the runaround because I am a minority they are a big corporation money hungry monsters. I took this alleged vehicle to a mechanic certified diesel mechanic who has his own shop and estimated repair cost of $8000 I was to purchase this truck for 13,900 now it cost 8000 to even get it running they knew about this issue they have to have if the so-called doing inspection. All I ask is for what is fair I met with Steve and Jim Crutcher who were both unfriendly and unwilling to work with me they took my case as a joke I gave them a quote from the certified diesel mechanic they didn't even review it completely I made them a letter stating what I requested which was to redo the loan and refund my 2900 down payment they said that this truck was now mine and they wouldn't work with me well Jim Crutcher I wrote you the letter don't know if you chose to read it my demands were firm I did not threaten you in anyway I promised you and in the manner I told you it was a promise that I will go as far as I can take this you're in for a big ride I'm going above your head speaking to your boss and to the CEO letting them know what fraudulent business you are running over there I am a hard-working man less than middle-class family of five children struggling to make ends meet at the time this vehicle was to be my work vehicle now you have put me in a predicament because of your fraudulent ways. When I first went there you all told me you wanted to help me you acted like you were more than my best friend now this happens and you don't even know me well I'll tell you this much Jim Crutcher you won't forget me I will be posting nonstop I will call radio stations I will call newspapers I will call Better Business Bureau and anyone else who is willing to listen you will see me and many others out front of your dealership protesting with signs not to purchase their your name Steve's name I will tell many people business owners who by fleet vehicles what kind of business you guys are running whether I win my case or not you will lose more in the long run through bad publicity More

Great buying experience, very professional folks. Glenn and Taff were great, thanks again. Service has also been a great experience, highly recommended dealership. Will recommend again, purchase Ford Glenn and Taff were great, thanks again. Service has also been a great experience, highly recommended dealership. Will recommend again, purchase Ford vehicles again. Soon. More