Several weeks ago, the auxiliary jack that allows me to play my iPod on the car stereo in my Civic stopped working. I hoped that something could be done to fix it, so I asked someone when I brought my car one day to LHM for service. I was told that it would cost over a hundred dollars just to diagnose the problem. I was discouraged, but then I talked to Kenny Barker and he immediately looked the part up on the computer and gave me an estimate. I later scheduled an appointment to have the jack and cable replaced. And when I picked up the car from Kenny, I was pleasantly surprised to find out that the bill came in under the estimated cost.
As far as I'm concerned, this is an example of excellent customer service that's becoming less common at many companies, not just car dealerships. And that's a sad trend that I sometimes encounter when shopping for goods and services in Salt Lake City.
I also have a review for a previous service visit of mine to LHM. Please see below for this review.
Last July I had LHM detail the exterior of my '07 Civic. They did a great job and I was very satisfied with their work. Less than a month after that I had to go to the hospital for minor heart surgery. I drove my Civic to the hospital, thinking that I would be released the same day. That turned out not to be true, and I was hospitalized for more than two days.
When I was released from the hospital I was a bit groggy from the many drugs I was on. And when I backed out of a parking space inside the parking garage, I hit a concrete column and sheared off the driver's side view mirror and broke the wing window.
I promptly took the car back to LHM and talked to Kenny Barker about the damage and what it'll take to repair it. A few days later I left the car overnight at LHM, trusting that the car would be returned to its undamaged state. I was not disappointed. The car looks as if nothing had happened to it, and I couldn't be happier with the result.
Finally, I would like to commend Kenny Barker for the great service that he provided during my ordeal. As soon as I told him what was damaged on the car, he ordered the parts needed for the repair, and he made sure that everything would be fixed as soon as possible. I appreciate very much Kenny's willingness to quickly get my car back to normal. In my view this reflects the professionalism that he brings to his job as Assistant Service Manager at Larry H. Miller Honda.