Larry H. Miller Honda Murray

Took WAY too long to NOT do the job. I went to this dealership for service on my air conditioning system because that's where I bought the car. I had a 9:15 appointment and they knew I wa I went to this dealership for service on my air conditioning system because that's where I bought the car. I had a 9:15 appointment and they knew I was waiting, not dropping off. After more than an hour, I asked how things were going and was told that they were checking the system for leaks, but it appeared there was a blockage. An hour later, they told me there was no blockage and no leaks, they were just recharging the system and it would be done in a few minutes. (Sorry, but if there were no leaks, why did the system need to be charged? Or were there really leaks but the mechanic wasn't bright enough to find them?) After three hours there, I demanded the car back, finished or not. Fifteen minutes later they told me that they thought that the air conditioning compressor was seized. OK. I get it. But it would only have taken any kid in the high school auto shop class fifteen minutes to tell me that the compressor was seized. I demanded the car back so I could take it some place else. Then I was charged $300 for recharging the system that wasn't functional. Who puts Freon in a non-functioning system? Unless I misunderstand air conditioning and Freon, only an incompetent or environmentally irresponsible mechanic would put Freon into a non functioning system. I paid the bill so I could get on with my life. I have an appointment with another dealership to have the car FIXED rather than paying to have a non-functioning system charged with Freon, whether or not it works. If you have nothing better to do with your time but sit in the Larry H Miller Honda dealership for hours on end, surfing the internet on your phone, and if you don't mind paying hundreds of dollars for services that don't get your car fixed, by all means.... Well, you get it... More

bought out our lease, added over $4k in "add ons" We leased a car from this dealership, and had a great experience. When the lease was up, we decided to buy the car out. In past experiences, this ha We leased a car from this dealership, and had a great experience. When the lease was up, we decided to buy the car out. In past experiences, this has typically been a quick trip to the dealership, sign some papers, and you're out the door. Because we had an expectation that that's how this would work, we didn't really pay much attention to the fact that the sales rep tacked on over $4000 in "add on" contracts. Our buy out was supposed to be around $15k, and ended up over $20k. We actually traded the car in for another (with a different dealer), and have tried several times with both the dealer and the "add on" company to cancel these contracts, as we no longer own the car. No luck. No one will call us back. More

Excellent services and professional. Very clean environment. Take all my cars for maintenance work at the site. The people are very nice and professional at their job environment. Take all my cars for maintenance work at the site. The people are very nice and professional at their job More

Brought the car in for a recall, ended up having 4 recalls on the car’s record. Jeremiah did an exceptional job and kept me updated on the completion of the service. Quick turnaround for all recalls. recalls on the car’s record. Jeremiah did an exceptional job and kept me updated on the completion of the service. Quick turnaround for all recalls. Only additional service could have been a list of suggested services for the future of the vehicle, but I was also clear I only wanted the recalls completed. More

Courteous, professional and my new tire was on in less than an hour. I love driving my Honda CR-V AND taking it to the service center! than an hour. I love driving my Honda CR-V AND taking it to the service center! More

Very professional and kind great customer service the only thing they did not do explain what they had done or if my car needed any other service only thing they did not do explain what they had done or if my car needed any other service More

CoVid19 rating Greeted, directed away from other customers and employees, communicated by text, plenty of space to seperate while waiting and the service was done ra Greeted, directed away from other customers and employees, communicated by text, plenty of space to seperate while waiting and the service was done rapidly and properly. In a tough time, I was pleased with the whole service visit and my service advisor, thanks LHM Honda Murray. More

Great service and excellent work! Mac was our mechanic and he put in alot of effort to get our van fixed. He really took great care of us and we couldn't be more happier with the results! Thanks for the e and he put in alot of effort to get our van fixed. He really took great care of us and we couldn't be more happier with the results! Thanks for the excellent work! More

Gary helped get the brakes fixed that we had just replaced through another mechanic. Larry H Miller Honda fixed in an hour a problem that we had spent several trips and 3 months to fix with another m replaced through another mechanic. Larry H Miller Honda fixed in an hour a problem that we had spent several trips and 3 months to fix with another mechanic with no success. Thank you so much! More

Great service Jeremiah was great to work with. He explained what needed to be done and options for service planning. I really appreciated his professionalism and th Jeremiah was great to work with. He explained what needed to be done and options for service planning. I really appreciated his professionalism and the time he took with me. More