Larry H. Miller Honda Murray

New brakes? and oil change Made appt the day before. Arrived at the dealer and they were ready for me. Mack took care of all the paperwork. A short time later he called with Made appt the day before. Arrived at the dealer and they were ready for me. Mack took care of all the paperwork. A short time later he called with the diagnosis on the brakes and made a good recommendation. Picked up the car and all worked as expected. I had a good experience on this visit. More

I have become acquainted with several of the service employees and everyone of them were knowledgeable and treated me kind. I especially like working with Kenny because he is funny and friendly and alwa employees and everyone of them were knowledgeable and treated me kind. I especially like working with Kenny because he is funny and friendly and always seemed happy to see me. More

Over ten years of Great Car Service from Kenny at Honda. I was having trouble with ABS sensors and Kenny once again helped me with great service even after the light went on twice. Thanks Kenny. I'll be back I was having trouble with ABS sensors and Kenny once again helped me with great service even after the light went on twice. Thanks Kenny. I'll be back. More

Horrible Customer Service I am sorely disappointed in how I was treated and the service I received at Larry H. Miller Honda Murray. I have never had a good experience there and I am sorely disappointed in how I was treated and the service I received at Larry H. Miller Honda Murray. I have never had a good experience there and I will never return. I took my car in to get an oil change, tire rotation and to have the fluids topped off before I arrived at 7:05 a.m. and was checked in at 7:09 a.m., I checked my clock because I needed to make sure I'd get to work on time. I had previously purchased one of the 3 oil change packages, and had one left to use. However, I have a different vehicle now, which shouldn't be a big deal. I explained this to the service writer, Mack, and he told me that the 'expiration date' for being able to transfer the package to a different vehicle had passed. WHAT?!! I paid for it, therefore I should be able to use it, regardless of which vehicle I use it on. I'm sure I'm not the only one who has access to more than one vehicle. Then he told me the car would be done within an hour and 10 minutes, 8:20. Perfect, I could make it to work on time. At 8:20 I went and asked if it was almost done. He told me he'd go check. Eventually he came back and told me that they had thought they had the power steering fluid in stock, but didn't, so they had to send someone to another dealership to grab some. He told me that it should be done in the next few minutes. At 9:05 I went back up to the service writer after calling my job and explaining the snafu, and told him I needed my car and it shouldn't have taken this long. He said he'd go check on it. 10 minutes later he drove up in my car, checked me out and I walked out to the service drive only to find my car was soaking wet and had leaves and dirt all over the trunk. NOT how I had taken my car in. I asked to speak with the manager, showed him my car, explained the situation and all he did was say sorry, it shouldn't have taken 2 hours for a simple oil change and tire rotation and helped wipe the leaves and dirt off my trunk and then walked away. Why on Earth would they have stopped an hosed my car off when they knew I was in such a hurry? Once I got in my car I saw that they hadn't even put the cover back on the fuse box, and on top of that, my car now shakes. Horrible experience, horrible customer service. I will never return there. I was completely polite and treated them with respect and I was treated like garbage. More

general service I came in to have an oil change and to have my windshield wipers checked out. Jackson Brown was my service advisor. I like having him as my advisor I came in to have an oil change and to have my windshield wipers checked out. Jackson Brown was my service advisor. I like having him as my advisor. He tells me directly if there is a problem and gives me options about what should be done. This time, however, everything was in good shape and I just signed up for oil changes. Jackson is very personable and thorough. Thank you Jackson. More

Great service provided in a very timely manner. My service manager (Carmon) listen carefully to my concerns and responded efficiently and effectively. Many thanks & job well done. service manager (Carmon) listen carefully to my concerns and responded efficiently and effectively. Many thanks & job well done. More

This dealership does everything to make their customers comfortable. From soda fountains and popcorn machines to the large leather seated waiting room. Jackson is the best service advisor. I've been workin comfortable. From soda fountains and popcorn machines to the large leather seated waiting room. Jackson is the best service advisor. I've been working with him for years. My one wish is that they'd give their service reps some new chairs. They deserve a little comfort ;-) More

Great service and personal attention I had a couple of cars in this week (my daughter's and mine) and both the service and the personal attention given were excellent. I especially appre I had a couple of cars in this week (my daughter's and mine) and both the service and the personal attention given were excellent. I especially appreciated my service rep (Nate) who though young took care of me as though he were a seasoned and experienced professional of several years. More

Best Deals and Dealers in Town I just bought a new Honda Fit from LHM Honda Murray, and am very pleased. My sales person was Rama Haddad, and she worked so hard to get me the deal I just bought a new Honda Fit from LHM Honda Murray, and am very pleased. My sales person was Rama Haddad, and she worked so hard to get me the deal I was looking for. She succeeded my expectations. I highly recommend both Larry H. Miller Honda Murray and Rama. More

We recently purchased a third vehicle from Larry H Miller and traded in the previous 2 on this one. Scott Harding is wonderful and Wayne Emery is excellent. Thank you for being so helpful and easy to work wi and traded in the previous 2 on this one. Scott Harding is wonderful and Wayne Emery is excellent. Thank you for being so helpful and easy to work with. More