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Larry H. Miller Honda Murray

Murray, UT

4.6
1,464 Reviews

5808 S. State Street

Murray, UT

84107

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1,464 Reviews of Larry H. Miller Honda Murray

January 13, 2025

Jude was great with helping my 83 year old mother get a new car. He super easy to deal with and very low pressure. She is very happy with her nee car. More

by tandganderson
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jude Johnson.
January 13, 2025

Is not a dealership I will go back to. Try to upsell me a number of times. I waited for my vehicle to be repaired. Waiting area was not as nice as other dealerships. Most dealerships give More

by Jeff
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cameron Dilley
May 25, 2025 -

Larry H. Miller Honda Murray responded

Dear Jeff, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with us didn’t meet your expectations. We understand that being offered additional services can feel like upselling, and we always aim to provide only what we believe is in the best interest of your vehicle. That said, your comfort and trust are just as important to us, and we’ll take your comments seriously as we look at how we present service recommendations to our guests. We also appreciate your note about the waiting area. Guest comfort matters, and we’re always looking for ways to improve. Your comparison to other dealerships is helpful, and we’ll consider those details as we work to enhance the experience here. We’re genuinely sorry to hear that you wouldn’t consider returning, but we value your input and thank you for helping us improve. Sincerely, Al General Manager Larry Miller Honda 801-268-5510

January 13, 2025

Professional, courteous service by all three departments, starting with sales ,finance ,and service departments. The Honda pilot is an awesome utility vehicle. Enjoyable, smooth, spacious ride! More

by David
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seyyed Ahmadi, Jake Standing , Scott Harding, Jim Allred, Cameron Dilley, Wade Henrie, Phil Pecoraro
January 12, 2025

They were very professional and upfront about what to expect and how long the wait time would be. More

by Molly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph, Cameron Dilley
January 11, 2025

The wait times were very long even with an appointment. The service people never approach me after arriving, I had to go to them for help, even though they had made eye contact and saw me waiting. They wer More

by Mtns calling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex, Cameron Dilley
May 25, 2025 -

Larry H. Miller Honda Murray responded

Thank you for sharing your feedback. We sincerely apologize for the wait time you experienced, especially with a scheduled appointment. Your time is valuable, and we understand how frustrating delays can be. We’re also very sorry to hear that you didn’t feel welcomed or assisted promptly. This is not the level of service we strive to provide. Your experience has been shared with our team to ensure we’re more attentive and proactive in the future. We truly appreciate your feedback, as it helps us improve. We hope you’ll give us another opportunity to provide the high standard of service you deserve. Warm regards, Al General Manager Larry Miller Honda 801-268-5510

January 11, 2025

Love this dealership! This is the only dealership we service are car at. Always has good deals on services and I always get my car back in a timely manner!! More

by carly b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex, Cameron Dilley
January 11, 2025

Always friendly when we arrive and great customer service to keep you updated when you're waiting. They always try to be as quick as possible but still taking care of your vehicle. More

by Aliciahaws
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Dilley
January 10, 2025

Nobody came to let us know that car was ready. Even after getting the message we were told to wait for the paperwork to be completed. We were not notified once the paper work was done. Long waits More

by joshpurvi
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex
May 25, 2025 -

Larry H. Miller Honda Murray responded

Thank you for taking the time to share your experience. We’re truly sorry for the inconvenience you faced during your recent visit—especially the delays and lack of communication regarding your vehicle and paperwork. Clear and timely updates are essential, and it's clear we fell short. We understand how frustrating it must have been to wait without being kept informed. Your feedback has been shared with our service team so we can improve our communication process and ensure guests are kept in the loop every step of the way. We appreciate your honesty and hope to have the opportunity to serve you better in the future. Warm regards, Al General Manager Larry Miller Honda 801-268-5510

January 10, 2025

Eric was terrific to work with and very personable. The dealership is clean and great to schedule with. Service was completed as promised. The only reason I did not give five stars is because afterwar More

by todd.heslop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Thomas Five stars
January 10, 2025

Dave Hansen was a great service tech and helped me get everything that I needed done with my Honda Ridgeline. He even worked to price match the services as quoted. Would definitely recommend. More

by Ben P
Recommend Dealer
Yes
Employees Worked With
Dave Hansen
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