Larry H. Miller Honda Murray

Larry H. Miller Honda Murray responded

Hello Maurine, I’m Isaac Harding, the Service Manager. I’m truly sorry to hear about your recent experience and the frustration it has caused. It’s important to me that our customers feel valued and respected, and it’s clear we missed the mark in this instance. We strive to ensure that every service is performed according to the customer's request and with full transparency. It’s concerning to hear about the alignment service that was performed without your approval and the repeated mention of "chuck holes" as a justification. This is not the standard of service we aim to provide. I would like to make this right. Please contact me directly at 801-268-5567 so we can discuss this further and work towards a resolution. Your feedback is crucial for us to improve, and I want to ensure that your concerns are addressed. Thank you for bringing this to my attention. Best regards, Isaac Harding Service Manager

Larry H. Miller Honda Murray responded

Hi Pkacirek, Thank you for sharing your feedback about your recent visit to our dealership. I apologize for the confusion and disappointment you experienced regarding the oil change promotion and the additional services. I regret any misunderstanding about the oil change promotion you received via text. I understand your frustration when expectations are not met, especially when it comes to pricing and services. The promotion you mentioned applies to specific oil types, and I apologize if this was not communicated clearly beforehand. Regarding the tire rotation and car wash, I apologize for the oversight in not providing these services as expected. This is not indicative of the high standards we aim to uphold, and I appreciate you bringing this to our attention. I assure you that your feedback has been shared with our team to address the issues you raised and to improve our communication and service delivery processes. We value your business and the trust you place in us, and I am committed to ensuring that we learn from this experience to better serve you in the future. If there is anything else we can do to address your concerns or if you would like to discuss this further, please feel free to contact me directly at 801-268-5567. Thank you again for bringing this matter to our attention and for choosing Larry H Miller Honda. Sincerely, Isaac Harding Service Manager

Larry H. Miller Honda Murray responded

Hello Keri, Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience you encountered during your recent service visit at Larry H Miller Honda. It's disappointing to hear that there were oversights in the service provided, including the filter replacement and the cleanliness of your vehicle upon return. We strive to deliver exceptional service and ensure all our customers receive thorough and prompt attention to their vehicle needs. We appreciate your understanding as we addressed the oversight by arranging for your vehicle to be picked up and returned promptly. However, we regret that there were delays beyond what was originally communicated to you. Please be assured that we take your feedback seriously and have already taken steps internally to prevent similar occurrences in the future. Your satisfaction is our priority, and we apologize for falling short of your expectations on this occasion. If there's anything more we can do to improve your experience or if you have any further concerns, please feel free to reach out to me directly at 801-268-5567. We value your business and hope to have the opportunity to provide you with a seamless service experience in the future. Thank you again for bringing this matter to our attention. Best regards, Isaac Harding Service Manager Larry H Miller Honda