Larry H. Miller Honda Murray

Larry H. Miller Honda Murray responded

Thank you for sharing your feedback. I'm very sorry to hear that your recent experience with us did not meet your expectations. We sincerely apologize for the repeated issues and the inconvenience of returning multiple times in such a short period. That is certainly not the standard of service we strive to provide. I also understand your frustration with the lack of communication during your most recent visit — especially not receiving timely updates or clear explanations during the inspection process. Your confidence in our work is important to us, and we take your concerns seriously. I’d like to invite you to bring your vehicle back in at your earliest convenience so we can have a senior technician perform a thorough reinspection at no additional charge. We will ensure that you’re updated throughout the process, and we’ll take the time to clearly explain any findings and recommendations. Please let me know a good time to reach you directly so we can make this right. We truly value your business and would appreciate the opportunity to regain your trust. Sincerely, Al General Manager Larry Miller Honda 801-268-5510

Larry H. Miller Honda Murray responded

Thank you for bringing this to our attention. I sincerely apologize for the oversight in not resetting the maintenance minder on your vehicle and for the impersonal way your service was completed. We understand that clear and courteous communication is just as important as the quality of the work performed. You deserved to be updated promptly and respectfully, and it was not appropriate to call you while still engaged with another customer — especially when you were already in the waiting area. Please know that we are addressing this with our team to ensure it doesn’t happen again. If you’re still in need of having the maintenance minder reset, we’d be happy to take care of that at your convenience — no appointment necessary. We appreciate your feedback and the opportunity to improve. Your satisfaction matters to us, and we hope to provide you with a smoother and more respectful experience next time. Sincerely, Al General Manager Larry Miller Honda 801-268-5510

Larry H. Miller Honda Murray responded

Lionel, Thank you for bringing this to our attention, and I sincerely apologize for the delay you've experienced. We understand how frustrating it must be not to have the paperwork completed, especially after nearly four weeks. Timely processing is crucial, particularly when it affects something as important as receiving your license plates. Please rest assured that we are actively looking into the status of your paperwork and will prioritize resolving this as quickly as possible. We’ll provide you with an update by [insert time or date], and will do everything we can to ensure there are no further delays. Your time and patience are truly appreciated, and we’re committed to making this right. Warm regards, Al General Manager Larry Miller Honda 801-268-5510