Back

Larry H. Miller Hyundai Peoria

Peoria, AZ

4.8
4,428 Reviews
Larry H. Miller Hyundai Peoria is a new and used car dealership offering a full lineup of Hyundai vehicles. Our award-winning vehicle service department is a top choice for oil changes, brake repair, tires, and car maintenance and we have a huge selection of in-stock genuine Hyundai parts and accessories. Visit our website to search our large selection of cars, trucks, and SUVs where you have the option to complete your entire purchase from the comfort of your home, including vehicle delivery. Or come by and experience the warm and friendly atmosphere at our showroom on West Bell Road right off the 101. Buying a vehicle should be an easy & enjoyable experience. Call, click or come by. Come see why it's fun to buy at Larry H Miller Hyundai Peoria. It will be obvious why we are a multiple time winner of DealerRater Customer Experience awards.
Contact Dealership

8425 W. Bell Road

Peoria, AZ

85382

Directions

By Type

Showing 4,428 reviews

March 19, 2022

I went in for my appointment and had the wrong day. Amanda my service advisor was able to fit me in. She was friendly efficient and made the process very easy. More

by Adolfoquintana73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda
Mar 19, 2022 -

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to leave us a review. Our team was happy to have been efficient and gotten the services your vehicle needed. I will make sure they get the recognition they deserve. Please let us know if there is anything else we can do for you in the future. - Rick Trinkl, General Manager

March 19, 2022

I planned ahead to drop my car off and didn’t experience the frustration of a two hour. Wait for an oil change which has been the case in the past. Service manager was proactive in letting me know how busy More

by Mtiernagh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Yinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2022 -

Larry H. Miller Hyundai Peoria responded

Thank you for your great review! We are happy to have provided a quick and professional service experience. Have a great day and come back to see us if you need anything else. - Rick Trinkl, General Manager

March 18, 2022

Customer Service team does'nt seem to understand customer service concept. Absolutely non existent with our rep More

by dailindiana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashleigh Ray
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024 -

Larry H. Miller Hyundai Peoria responded

I am deeply sorry to hear that you have not received the level of customer service you expect from our team. It's unacceptable that our representatives did not meet your needs and failed to provide a satisfactory experience. I want to assure you that we take your feedback seriously and are committed to providing exceptional customer service. It's clear that we fell short in this instance, and I apologize for the inconvenience and frustration you've experienced. I'm going to speak with our customer service team to ensure that they understand the importance of empathy, active listening, and resolving issues promptly. We will re-train our team to provide a more personalized and attentive experience for our customers. In the meantime, I'd like to offer you a gesture of goodwill to make up for the poor experience. Would you be willing to speak with me directly to discuss your concerns and how we can better serve you in the future? Please let me know if there's anything specific we can do to improve your experience with our team. Your satisfaction is our top priority, and I'm committed to ensuring that we meet your expectations. Thank you for bringing this to our attention. Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

March 16, 2022

I had appointment on 7 of March at 8. 00am.I waited from 8.00am till 12.00 without any information about my car.Disaster,The person Melissa Sutton is so confused and unprofessional that I More

by stelamunro
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Melissa Sutton
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2024 -

Larry H. Miller Hyundai Peoria responded

I am extremely sorry to hear that you had a disappointing experience with our dealership on March 7th. Waiting for over 4 hours without any updates or information about your car is unacceptable, and I apologize for the inconvenience and frustration this caused. I have spoken to Melissa Sutton, and I understand that she fell short of providing the level of service you expected. I want to assure you that we take this situation seriously and will address the issue with Melissa. We will also provide additional training to ensure that our representatives are better equipped to manage appointments and keep customers informed. Please let me know if there's anything else we can do to improve your experience with our dealership. Your satisfaction is our top priority, and I'm committed to ensuring that we meet your expectations. Thank you for bringing this to our attention. Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

February 24, 2022

Very helpful and friendly. Very honest. Answered all my questions up front and truthfully. Would go back More

by Lillyjewellaz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Sorour
Feb 25, 2022 -

Larry H. Miller Hyundai Peoria responded

Thank you for leaving us a review. We are glad to have provided a helpful and friendly dealership experience. Please come see us again if there is anything else you need. - Rick Trinkl, General Manager

February 24, 2022

Surprisingly pleasant experience from The moment I walked in the door. I was greeted by Justin Sorour Who is extremely helpful. I highly recommend Justin and this location to any of my friends and family. Gr More

by benshemony
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Sorour
Feb 25, 2022 -

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to review us! I will make sure they get the recognition they deserve. Your positive recommendation is really appreciated! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Rick Trinkl, General Manager

February 22, 2022

The first thing about the Larry Miller dealership was that in a market of dealers tacking a premium charge on vehicles, Larry Miller was selling at MSRP. A few miles down the street, another Hyundai dea More

by Ale
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Bria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Ventimiglia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Renee Nicely
Feb 23, 2022 -

Larry H. Miller Hyundai Peoria responded

Thank you for leaving us a review. We are glad to have provided a helpful and courteous sales experience. We really appreciate all our customers and strive to deliver truly exceptional customer service. Please come see us again if there is anything else you need. - Rick Trinkl, General Manager

February 22, 2022

I had need for emergency service for a stalled vehicle, that needed to be towed to the dealership. It turns out that a part failed and required a replacement. Fortunately, the service call and the part r More

by GMAN
Recommend Dealer
Yes
Employees Worked With
Ashleigh Ray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2022 -

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to review us! I will make sure they get the recognition they deserve. It was our pleasure to provide the repairs your vehicle needed. Come back again soon if there's anything we can assist you with. - Rick Trinkl, General Manager

February 19, 2022

Justin is awesome. Knowledgeable, friendly, and helpful . Wouldn’t trust anyone else. Overall great experience More

by brooke_barrette
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Sorour
Feb 19, 2022 -

Larry H. Miller Hyundai Peoria responded

Thank you for leaving us a review. We are glad to have provided a helpful and courteous dealership experience. Please come see us again if there is anything else you need. - Rick Trinkl, General Manager

February 18, 2022

Worst Service department! They take service appointments more than they can do the service! I had appointment at 8 am and for oil change and cabin filter change they took 2 More

by Shivraj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dirk Dunham
Feb 22, 2022 -

Larry H. Miller Hyundai Peoria responded

Thank you for taking you time to speak with me today. We try to provide a quick and easy visit for all of our customers. Even though a big part of the delay was that we had to pick up a component, it doesn’t make up for your time spent. I look forward to working with you personally and will always ensure that you receive the “5 Star” experience that you deserve. Please use my direct number for any future needs. I look forward to seeing you soon for the service that we spoke of. Have a wonderful week. – Kevin Naylor, Fixed Operations Director, (480) 234-7895

...
161
...