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Larry H. Miller Nissan 104th - Service Center

3.1

14 Lifetime Service Reviews

2400 West 104th Avenue, Denver, Colorado 80234

14 Reviews of Larry H. Miller Nissan 104th - Service Center

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July 02, 2019

"Excellance!"

- Tony II

Your service is as good as it gets. Simon and his team did a great job. We bring both of our cars in for all of there maintenance and have never been disappointed.

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Recommend Dealer
Yes
Employees Worked With
Simon
Jul 02, 2019 -

Larry H. Miller Nissan 104th responded

Tony, thank you for coming to see us at the dealership. We appreciate your review. Have a great day! - Herm Brocksmith, General Manager

April 08, 2019

"oil change "

- Oil change

I went in for an oil change. The service guy up sales the package of 3 oil changes ,tire rotation,and 3 point inspection, and car washes. After an hour an half, when I went to check out, another service guy helped me. First he asked me to sign papers and didn't go over what they where, and I told him "aren't you going to go over inspection?" His response was after you sign these papers" (as he rushed through) When he went over the inspection he didn't mention tire rotation, so I asked if they did it since it wasn't mentioned. He had no idea, so he asked the other techs who weren't sure. One tech overheard and said he would go grab my car and do rotation. As he grabbed my keys another tech came over and said she did it but forgot to write it down. When I asked the service guy if the did the car wash, he said "no because it was broken and wouldn't be up for another 30days. He DIDNT offer any compensation for the next time. This place has no communication and I will be dreading the next time I go in for oil change since I have 2 more oil changes in my package I bought.

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Recommend Dealer
No
Employees Worked With
Martin Gonzalez
Apr 09, 2019 -

Larry H. Miller Nissan 104th responded

Hello there, thank you for taking the time to leave a review. It’s unfortunate to hear that you’ve had a negative experience at our dealership. We strive to offer a top-notch visit for all of our customers. I’d appreciate the opportunity to better understand your frustrations so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Devin Schubert, General Manager, (720) 758-9310

March 29, 2019

"Oil change"

- Truck

Who plans for an hour and a half for an oil change and tire rotation? I didn’t but as it turned out, I should have.

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Recommend Dealer
No
Employees Worked With
N/A
Apr 02, 2019 -

Larry H. Miller Nissan 104th responded

Hello, it’s unfortunate to hear that your service experience took longer than expected. As you can imagine the world of auto-maintenance is unpredictable but we try our hardest each day to provide a quick and easy experience for our customers. If there is anything else that we can do for you or if you have any other concerns please give me a call and I’d be happy to assist. I hope to work with you again in the future. - Devin Schubert, General Manager, (720) 758-9310

March 07, 2019

"Service"

- Happy Owner

The service and employees at this dealership go above and beyond. The service advisor, Martin Gonzalez was great. He made me feel welcomed. The service customer area is great. There is coffee, bottled water, and very comfortable seats and a large TV.

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Recommend Dealer
Yes
Employees Worked With
Martin Gonzalez
Mar 07, 2019 -

Larry H. Miller Nissan 104th responded

Thank you for coming in! We appreciate your kind compliments. It is great to see that you enjoyed our facilities. Please let us know if you need anything else down the road. - Devin Schubert, General Manager

January 16, 2019

"Great to Fair"

- Saturn Owner

The General Manager has been very responsive to inquiries and request for assistance! Perhaps specific to the model of car (Saturn) and the extended warranty authorization, the Service Dept has not been timely - the car has been with the Service Dept for 9 days without any work completed! Those things can happen, but there has been little/no proactive communication, nor any offer to assist with a "loaner" car during the long delay.

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Recommend Dealer
No
Employees Worked With
Devin Schubert
Jan 19, 2019 -

Larry H. Miller Nissan 104th responded

Hello, we appreciate the understanding of the process it can take to repair a vehicle. It is our goal to keep you up to date during the time we have your car. Please feel free to reach out with any questions you may have. - Devin Schubert, General Manager, (720) 758-9310

December 22, 2018

"Poor Service "

- Npeck

I purchased a vehicle here this year. I also purchased some additional warranties. The battery is in good condition, but the truck will not start. Low mileage. I need the vehicle to drive to see family for Christmas. I was told by the service department that I should get a rental car.

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Recommend Dealer
No
Employees Worked With
Service Center Employee
Dec 27, 2018 -

Larry H. Miller Nissan 104th responded

Thank you for reaching out. We are always working with our service department so that we can constantly improve and provide exceptional service. I’d be happy to speak with you personally so we can rectify this situation. Please give me a call at 720-758-9310 so we can speak. – Devin Schubert, General Manager

December 13, 2018

"The Truth"

- The Truth

I went there for a mysterious problem with my horn, which they fixed. They also changed my oil (my request), then told me my front brakes needed to be replaced for $350. I told them I'd hold off for now, as a few years ago they told me my battery needed to be replaced, and it lasted 3 more years. I took it to Midas for a 2nd opinion on the brakes, and was told they were fine and the only thing they'd suggest was to clean and adjust the rear brakes for $25. Guess which one won!

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Recommend Dealer
No
Employees Worked With
none in sales; don't remember the service people
Dec 27, 2018 -

Larry H. Miller Nissan 104th responded

Thank you for reaching out. I’d be happy to speak with you personally so we can rectify this situation and make sure there is no confusion about your visit. You can reach out to me by contacting 720-758-9310. – Devin Schubert, General Manager

September 19, 2018

"Well Done"

- Walter Wright

Appointment was set up quickly without any problems. Due to our scheduling the vehicle was dropped off on a Sunday; and had to be parked on the street. The keys and info were placed in a very secure box at the dealer's service center. We called first thing Monday, and the vehicle had already been checked in to the service center. By mid day the electronic and mechanical issue with the non-slip traction control was fixed. So far so good. The Frontier was still new so the fix was covered by warranty.

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Recommend Dealer
Yes
Employees Worked With
Sonya
Sep 19, 2018 -

Larry H. Miller Nissan 104th responded

Walter, thank you so much for your great review! We are so glad that our team was able to get your Frontier taken care of. We hope to see you again in the future. - Devin Schubert, General Manager

August 29, 2018

"Terrible experience in the service department"

- Jul2014*

The staff working in the service department tried to sell me repairs/maintenance I didn't need. Frank and John appeared to be working hard for me, but I saw my car sitting in the lot for an hour before John told me my car was ready. Staff were rude and acted as if I was there to annoy them. In my past experience, I've received a free car wash voucher, but didn't receive one this time. I feel Frank and John were angry because I didn't buy their overpriced maintenance they tried very hard to sell me. This experience makes me want to trade in my Nissan for a Honda, just so I don't have to deal with this again!!!!! Terrible experience!!!

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Recommend Dealer
No
Employees Worked With
Frank and John
Sep 12, 2018 -

Larry H. Miller Nissan 104th responded

Thank you for reaching out. We can assure you that we take each review we receive very seriously and that we will be addressing your concerns with our staff. I would love to speak with you further to rectify this situation. You can reach me at 720-758-9310. – Devin Schubert, General Manager

January 17, 2018

"This is my 7th time back at their service dep in 4 months!!"

- Jaga072681

Another full day went by and Michelle, manager at the service department at the Nissan Larry H Miller on 104th in Thronton, CO still has my car and has not gotten back to me with an update. This is THE 7TH TIME I LEAVE MY CAR WITH THEM AND THEY STILL CANNOT FIGUTE OUT what is wrong with it. I make my money with my car, another day of lost wages! Google review is posted, yelp review is posted, BBB complaint is filled, Corporate and upper management at that location are informed, Facebook review posted and no one keeps me informed. I am lossing double and expect a full refund for the unnecessary money they made me spend on things THAT DID NOT FIXED THE PROBLEM!!! Even Michelle caught two of her techs lying to my face about some unnecesary money they still wanted me to spend!! Please guys, be honest and figure out what is wrong with my car!!

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Recommend Dealer
No
Employees Worked With
Other Employees : Michelle - Manager of Service Dep, Greg Wing
Jan 19, 2018 -

Larry H. Miller Nissan 104th responded

Alejandro, thank you for taking the time to speak with us earlier and for bringing this to our attention. We are happy to continue doing all we can for you as you work through this situation with your car. I would be happy to speak with you again in person or over the phone to try and give you further assistance. Please feel free to reach out by calling me at 303-460-6222.” – Devin Schubert, General Manager

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