Larry H. Miller Nissan Mesa

I would warn anyone against doing business will Larry Miller Nissan. They will refuse to do warranty work because “Nissan might punish them”, and instead blame the customer. They will also try and sell y Miller Nissan. They will refuse to do warranty work because “Nissan might punish them”, and instead blame the customer. They will also try and sell you services that were just completed on your vehicle. I had my Nissan Titan towed in the day after Memorial Day when I noticed something in the rear end was leaking. They quickly came back and said the rear differential actuator solenoid was broken off, and it wouldn’t be covered under warranty. They sent a short video of the failed part, but it did not support their claims. There was no impact of anything hitting it. The top front part of the differential would also be hard for anything to get to. They completely failed under the Implied Warranties provision of the Magnuson-Moss Warranty Act by disregarding a written warranty without sufficient evidence of an outside impact causing the part to fail. After going to Nissan corporate as recommended by the service advisor, I was unable to reach the person assigned to my case for 10 days as they were on vacation. After 3 voicemails and threatening legal action, the woman assigned to my case finally called me back and just repeated what the dealer said. How could she not? She was clearly on the other side of the world, and likely no automotive experience to know what she was looking at. After being there for 2+ weeks, I needed my truck back. I asked the advisor the exact cost of repair, as well as a timeline because I was looking at options of them doing it vs my mechanic. I was told the part was in stock, and work could start immediately. That was not in fact the case. They had to order the part, something happened in shipping, and it took 2 extra days. Once completed, I went to pick up my truck. The bill was more than I was told it was going to be. Once I showed this older gentleman the text of me being told the exact cost, he marched off mumbling under his breath. He took it to someone to correct it. I also want to acknowledge that my advisor did hunt down a coupon for me that saved me money, for which I appreciate. However, this should have been covered under warranty and I shouldn’t have been out of pocket at all. When my truck was in their service dept 2-3 months prior, they recommended the belt be changed. The next time I took it to my mechanic for an oil change, I had them replace the belt. When it went in for service this time, the belt had been 1500-2000 miles on it. Once again, they tried selling me a belt replacement. With all their “multi point inspection” promises all over their website, it would’ve taken 30 seconds for anyone with any level of automotive knowledge to pop the hood and see that the belt was brand new. I immediately can’t help but stop and think of people that might’ve been taken advantage of by this behavior, and I have reported the dealer to the FTC for consumer fraud. As the warranty on my Titan is nearing its end, I have begun to consider downsizing to a Frontier as my kids are now grown and I don’t need all the room. However, I would never purchase anything from this dealer and will be looking elsewhere. More

Honestly one of the easiest car buying experiences I’ve had. Everything was straightforward and stress free. had. Everything was straightforward and stress free. More

Good experience with sales and finance team. Quick, honest communication and would recommend them again. Quick, honest communication and would recommend them again. More

As soon as the financial guy realized we weren’t buying any add on warranty’s or extras he rushed through the paperwork and was a little less friendly. Still very nice guy but felt like he had a sales quo any add on warranty’s or extras he rushed through the paperwork and was a little less friendly. Still very nice guy but felt like he had a sales quota to meet. More

Vadim was great to work with. Excellent salesman. This is the 6th vehicle I have purchased at LHM Nissan because I have always felt that I was a valued customer, and received a g Excellent salesman. This is the 6th vehicle I have purchased at LHM Nissan because I have always felt that I was a valued customer, and received a great deal on a new vehicle. LHM Nissan service and parts departments are also excellent. They also get all my business for any service work needed. Adam H one of sales managers is also excellent to work with. You can not go wrong at LHM Nissan More

The best, professional work, very knowledgeable, first experience Vadim helped me through the process, wasn’t taking too long & I got my car. I would recommend these guys they are really helpful,& kindly. experience Vadim helped me through the process, wasn’t taking too long & I got my car. I would recommend these guys they are really helpful,& kindly.!! More

Vadim is one of the nicest and most trustworthy people you could hope to have when purchasing any vehicle, his knowledge of the process and product compliment his desire and willingness to get you what yo you could hope to have when purchasing any vehicle, his knowledge of the process and product compliment his desire and willingness to get you what you want for the best deal possible More