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Larry H. Miller Super Ford Salt Lake City

Salt Lake City, UT

4.0
374 Reviews

1340 S. 500 W.

Salt Lake City, UT

84115

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Showing 374 reviews

April 28, 2023

Not the best experience, seller Diego really sucks at his job. The car we got had issues that “got looked at” before we left. I fixed the problems a few days later. Even though we paid for warranty they were More

by Dave G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Diego
May 02, 2023 -

Larry H. Miller Super Ford Salt Lake City responded

We are disappointed to hear that we did not meet your expectations during your visit to our dealership. We pride ourselves on providing excellent service and it is clear that we did not do so in your case. We would appreciate the opportunity to learn more about your experience and work to make things right. Please don't hesitate to contact us so that we can discuss your concerns in more detail. I look forward to hearing from you. - Thomas Fortune, General Manager

May 02, 2023 -

Dave G responded

First of all take care of your customers, what’s that saying. Don’t bite the hand that feeds you, if I’m paying 41k for a car and warranty i shouldn’t have to work on it myself as in fix the RR seat, and rear climate control. The sales rep we had by the name of Diego needs to not promise things and not hold up to his end on it. Or y’all should just make sure the cars are in perfect working condition as it’s blue oval gold certified

March 02, 2023

These morons supposedly fixed my windshield wiper fluid pump (jet) that squirts the fluid onto your windshield, but right after supposedly fixing or replacing it, it would only work briefly, then barely sq More

by jbh6575
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Colby
Mar 07, 2023 -

Larry H. Miller Super Ford Salt Lake City responded

Hello there, thank you for taking the time to leave a review. It’s unfortunate to hear that you’ve had a negative experience at our dealership. We strive to offer a top-notch visit for all of our customers. I’d appreciate the opportunity to better understand your frustrations so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Thomas Fortune, General Manager

February 08, 2023

I had a problem with my remote key fob not working after battery replacement. I called the service department and they were able to get me in quickly. Matthew in service took care of the problem within a fe More

by Peter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Feb 12, 2023 -

Larry H. Miller Super Ford Salt Lake City responded

Your kind words mean a lot to us. Our team works tirelessly to provide each customer with a personalized and seamless experience, and it's wonderful to hear that we were able to achieve that for you. We hope to see you back soon for all your automotive needs. - Thomas Fortune, General Manager

November 10, 2022

I’ve been looking for mavericks to buy for a while and I found a sweet one at lhm superstore. I expected to pay over msrp since these trucks are so hard to get. Well jordan Vigos hooked me up like a tow t More

by Struuuth
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Paperwork new girl frw, Jordan Vigos
Nov 14, 2022 -

Larry H. Miller Super Ford Salt Lake City responded

Thank you for taking the time to review us! Please let us know if there’s anything else that we can do for you in the future. - Jason Rowland, General Manager

November 03, 2022

They broke the window on my Escape while in for other repairs and getting it repaired was a total nightmare. Service advisors and managers will avoid your calls, ignore your voicemails, lie to you, and g More

by ryanleu42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jerald, Paea
Nov 07, 2022 -

Larry H. Miller Super Ford Salt Lake City responded

Thank you for reaching out. We want all our customers to trust that their car will be cared for while our service team handles them. I would be happy to continue the conversation around rectifying this issue with you. Please reach out to me as soon as possible so that we can continue to work towards making this right. I hope to hear from you soon. - Jason Rowland, General Manager, jrowland@lhmauto.com

Nov 08, 2022 -

ryanleu42 responded

Hey Jason, It’s not hard to figure out that all your responses here are just for show. You have all the info you need to contact me if you actually wanted to. Take some initiative and call them before they have to track you down. If you cared, you’d make it right. That simple. The only reason my window got fixed was because I had to stay on top of the service department to get it done, and I’m not gonna chase down any of you anymore.

October 24, 2022

Very professional, efficient. Have purchased 3 vehicles from them.All of my purchases have been good reliable vehicles. More

by Dfitzg5286
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick
Oct 25, 2022 -

Larry H. Miller Super Ford Salt Lake City responded

Thank you for your positive recommendation! Please let us know if there’s anything else that we can do for you in the future. - Jason Rowland, General Manager

October 16, 2022

Very helpful a knowledgeable on the service side. Great job from Cam and Paul on the sales side More

by Huh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cam Hurlbut, Dave Whitmer
Oct 17, 2022 -

Larry H. Miller Super Ford Salt Lake City responded

Thank you for taking the time to review us! Please let us know if there’s anything else that we can do for you in the future. - Jason Rowland, General Manager

October 15, 2022

Write up was smooth and painless. Service crew is top notch. Abe and Paea are the bomb. Looking forward to my next visit. More

by bampatom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Coby
Oct 17, 2022 -

Larry H. Miller Super Ford Salt Lake City responded

Thanks for the great positive review! Come back again soon if there's anything we can assist you with. - Jason Rowland, General Manager

October 05, 2022

Will kept us informed when a car we were looking for came into the dealer. Just the car we wanted! Love it! More

by scmitch70s
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Shields
Oct 06, 2022 -

Larry H. Miller Super Ford Salt Lake City responded

Thank you for your great review! Your positive recommendation is really appreciated! Our sales team was happy to help you find a vehicle you enjoy. Come back to see us again soon.

October 01, 2022

I've always been treated as a valuable customer. Mat makes me feel like a "friend" not just a client. Their service is quick. Thanks More

by clau_1152
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
you need to update this
Oct 03, 2022 -

Larry H. Miller Super Ford Salt Lake City responded

Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Jason Rowland, General Manager

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