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Larry H. Miller Toyota Lemon Grove

Lemon Grove, CA

4.6
1,321 Reviews

6800 Federal Boulevard

Lemon Grove, CA

91945

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1,321 Reviews of Larry H. Miller Toyota Lemon Grove

September 01, 2020

I have bought my Preus at this dealership in 2014 and I have been very happy with them Trudi helps me when I bring my car in to be serviced. She is good More

by Fpmartin
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trudy Roux
Sep 01, 2020 -

Larry H. Miller Toyota Lemon Grove responded

Thank you for the five-star rating. We hope you have a great day! Jenn O'Brien, Customer Relations Manager

August 30, 2020

The service department service writers are rude. They yell at you and shove a pen in your face without reviewing the service order. I find out that they made a mistake on their service order, they did n More

by SequoiaFan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gabriel
Sep 02, 2020 -

Larry H. Miller Toyota Lemon Grove responded

Thank you for reaching out. We want all of our customers to feel taken care of during their service visit. I’d appreciate the opportunity to learn more about the communication issues you’ve experienced so that we can continue to improve the customer service we provide. I hope you’ll give me a call at your earliest convenience. Jenn O'Brien, Customer Relations Manager, (619) 265-3135

August 13, 2020

Great service as always Scott was helpful once again all services performed on car were done in timely manner also staff in service bay were kind and sincere More

by bigbrobansheebro
Recommend Dealer
Yes
Employees Worked With
Scott Bada
Aug 14, 2020 -

Larry H. Miller Toyota Lemon Grove responded

Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Jenn O'Brien, Customer Relations Manager

June 15, 2020

Good customer service and stuff but was told to drain brake fluid for $159 even still cristal clear. Just watch out for those extra charge. I feel bad for those people that doesn’t know about car mainten More

by Tito Boy
Recommend Dealer
Yes
Employees Worked With
Trudy Roux
Jun 15, 2020 -

Larry H. Miller Toyota Lemon Grove responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, and we are sorry to hear that you weren't fully satisfied. We will share your comments with our team, and we hope you will give us an opportunity to do better next time! - Jenn O'Brien, Customer Relations Manager

June 07, 2020

Rene Herrera was fantastic! He ran all over the place and was very patient trying to take care of me. Manny in finance A+++ also. More

by steveheffler74
Recommend Dealer
Yes
Employees Worked With
Rene Herrera and Manny Chavez
Jun 08, 2020 -

Larry H. Miller Toyota Lemon Grove responded

Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Jenn O'Brien, Customer Relations Manager

June 07, 2020

Sent the wrong part then refused to issue a refund This dealership accepted $225 from me online for a seat belt assembly for my 2002 Toyota Tacoma Prerunner. When I received the part it was incorrect. More

by vfeodorov
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Can't remember his name
Jun 09, 2020 -

Larry H. Miller Toyota Lemon Grove responded

Hello there, thank you for taking the time to leave a review. It’s unfortunate to hear about your experience with ordering parts and your refund. I am aware you have spoken to our Parts Director in regards to this matter and have been informed that Toyota has a very strict policy about returns being in the same box they were shipped in for restock purposes. Based on that protocol, we could not offer a refund at this time. I apologize for any inconvenience. - Jenn O'Brien, Customer Relations Manager, (619) 265-3135

June 06, 2020

Best Service Available I always get the best service from Trudy and the team at Larry Miller Toyota, that's why I always come back. I know Toyota vehicles are reliable but t More

by lionsfan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trudy Roux
Jun 08, 2020 -

Larry H. Miller Toyota Lemon Grove responded

Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Jenn O'Brien, Customer Relations Manager

May 27, 2020

Mike Hayner is incredible and got me my dream car! Could not be happier with my experience overall. Very grateful and definitely will recommend to my friends. More

by Saranicolehogue
Recommend Dealer
Yes
Employees Worked With
Mike Hayner
May 28, 2020 -

Larry H. Miller Toyota Lemon Grove responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike met your expectations. Thank you again for choosing Larry H. Miller Toyota Lemon Grove, we look forward to having you as one of our valued customers for many more years to come! - Jenn O'Brien, Customer Relations Manager

May 11, 2020

One of the best and fastest service I’ve received & ai’ve been to all the nearby. Ryan in service was friendly, helpful, & answered the questions to all of my concerns More

by riverajosue185
Recommend Dealer
Yes
Employees Worked With
Ryan
May 11, 2020 -

Larry H. Miller Toyota Lemon Grove responded

Thank you for choosing Larry H. Miller Toyota Lemon Grove, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! - Jenn O'Brien, Customer Relations Manager

May 11, 2020

Service department always fast and curtious. Scott was communicative and professional. My car was serviced in the time I was quoted, and I felt the difference when I drove away. More

by ValYeya
Recommend Dealer
Yes
Employees Worked With
Scott Bada
May 11, 2020 -

Larry H. Miller Toyota Lemon Grove responded

Hi Val, Thanks for sharing your thoughts about your experience with Larry H. Miller Toyota Lemon Grove. We appreciate your business and hope to see you again soon! - Jenn O'Brien, Customer Relations Manager

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