Larry H. Miller Volkswagen Lakewood

Nice experience purchasing a car Buying a car can be a terrible experience, and we've had several terrible experiences over the years. This was as painless an experience as we've had. Buying a car can be a terrible experience, and we've had several terrible experiences over the years. This was as painless an experience as we've had. Negotiations were fairly straight forward, and the employees we worked with were all very nice. More

Good dealership with just one caveat Suk was very friendly and knowledgeable, easy to work with, and made the whole buying experience relatively painless. He even mailed me a new lug wren Suk was very friendly and knowledgeable, easy to work with, and made the whole buying experience relatively painless. He even mailed me a new lug wrench after I discovered it was missing for some reason in the new vehicle I purchased. I'd recommend him highly if you use this dealership. As for the dealership in general, I'd recommend them too, but with just one caveat: Be aware that you probably won't actually get the low prices they advertise on their web site. (Or at least I didn't; maybe you could if you're a tougher negotiator than me, I don't know.) The reason for this is that their advertised prices don't include the dealer add-ons like window tinting, clear-bra paint protection, and theft protection. In my case at least, they had already applied the first two of these to all the vehicles of the model I was looking at, so I couldn't decline those two. (Though I declined the third and got them to at least come down a bit of the additional price they wanted to charge for the others.) If I had realized this before, I'd probably have tried my luck at a different dealer. But I'm still happy with my purchase and wouldn't hesitate to go to Larry Miller again, now that I know what to expect in advance. More

Great attention to customer service Cindy and Tony spent all the time needed to answer my questions and provide the information I requested during the purchase process. I feel I got a gr Cindy and Tony spent all the time needed to answer my questions and provide the information I requested during the purchase process. I feel I got a great deal on my new VW. And after the purchase was complete, when an issue arose within the first 2 days, they continued to work with me to make everything just right. I'm highly satisfied with their help and dedication to customer service. Highest marks to Andy the Service Manager, as well, for his efficient and pleasant assistance. More

Great customer care I inquired about finding the right ski rack and crossbars for my 2014 Touareg and Jason was incredibly responsive and greeted me at the dealership whi I inquired about finding the right ski rack and crossbars for my 2014 Touareg and Jason was incredibly responsive and greeted me at the dealership while ensuring I was more than satisfied with my purchase. Jason has a wonderful team and it's clear that as GM, his great customer care is a model that is shared by everyone. Thanks Jason! - Drew Scholl More

LOVE THIS STORE The entire staff was super helpful and they were able to get me the exact Atlas I wanted. They went out of their way to make me happy! great experienc The entire staff was super helpful and they were able to get me the exact Atlas I wanted. They went out of their way to make me happy! great experience More

Great experience Everyone was very helpful. Tristen was great. It was definitely the smoothest car buying experience Inhave ever had. I am really happy with my new Everyone was very helpful. Tristen was great. It was definitely the smoothest car buying experience Inhave ever had. I am really happy with my new Tiguan. More

Very Accommodating Had an unusual and difficult diagnosis to perform. Dana was very helpful in working with my schedule and was knowledgeable about the repair. He helped Had an unusual and difficult diagnosis to perform. Dana was very helpful in working with my schedule and was knowledgeable about the repair. He helped coordinate the repair with the insurer. More

Great Experience Suk was great ! We would buy again from him & Larry Miller. They worked with us on price and what all was included with our purchase. Suk was great ! We would buy again from him & Larry Miller. They worked with us on price and what all was included with our purchase. More

In & Out quickly with good communication Sal was great at communicating with me about the replacement battery service that I needed for our vehicle. He brought the paperwork to me in the wai Sal was great at communicating with me about the replacement battery service that I needed for our vehicle. He brought the paperwork to me in the waiting room, as I brought my child who was playing with the toys in the corner. Sal left me know how long the service would take, how much it would cost and he applied my coupon to the total without much fuss (I REALLY like using coupons but not everyone shares that same enthusiasm). We will definitely bring out car back for service in the future! More

Professional and Courteous Service Very good experience at this dealership with Sal Sierra. Car was repaired in a timely fashion. Very professional service. Sal kept us updated througho Very good experience at this dealership with Sal Sierra. Car was repaired in a timely fashion. Very professional service. Sal kept us updated throughout the process. I will be back to this dealership for service in the future. More