Larry H. Miller Volkswagen Lakewood

I had an exceptional experience visiting LHMVW. I was greeted with a friendly smile and experience sales person. Josh K took the time to listen to my desires and made it a point to direct my focus on the greeted with a friendly smile and experience sales person. Josh K took the time to listen to my desires and made it a point to direct my focus on the options he had available to me that met my needs. Josh completed a walk through of the inside and outside of the vehicle covering all cosmetic and important safety features prior to test driving the vehicle. Josh made certain that I was able to test city and highway driving to get the full experience of the ride. While prepping for finance, LHM provided me lunch as the employees were grilling for their customers. It was nice to not rush the experience, and I do get cranky when I don't eat :) Upon completing my purchase, Josh made certain that the detailing of the vehicle was to his satisfaction prior to presenting me with my new purchase. He once again walked through the safety features, walked through the drivers manual, programmed the radio stations and linked my blue tooth. All of the features that are important to have in place prior to driving the vehicle in comfort were in place. The best part of the experience is I got to drive the car off the show room floor, which is something I can say was truly a nice touch to the car purchasing experience. Josh K is very knowledgeable about the business and enhanced my car buying experience. Thank you! More

Two things that scare me are going to the dentist and buying a new car. I worked with Jim Rist, and he made the buying process easy and as painless as possible. He is very pleasant, helpful and knowled buying a new car. I worked with Jim Rist, and he made the buying process easy and as painless as possible. He is very pleasant, helpful and knowledgeable without being high pressure, and I highly recommend him. More

Wonderful staff! I worked with Josh the most, Fantastic employee! Friendly, helpful and efficient. Everyone I worked with were great though. I called for some info 2 weeks after my car purchase and Josh w employee! Friendly, helpful and efficient. Everyone I worked with were great though. I called for some info 2 weeks after my car purchase and Josh was on it for me. Quick response to my question, with a phone call and email response. I am a retail manager, I know a great sales team when I see them. This place has that! Go in and see the staff at Larry Miller...you will not be disappointed! More

I had a great experience with the all three gentleman that assisted me with my purchase. However, Gary went above and beyond my expectations and did a great job with making sure my purchase ran smoothly that assisted me with my purchase. However, Gary went above and beyond my expectations and did a great job with making sure my purchase ran smoothly. He even went as far as taking my Jeep which I had drove across the street to Wendys (after I noticed I had a nail in it) and came and took it back to the service department for me and had it fixed right there. He was definitely awesome to deal with. Thanks Gary! More

I told Tommy I was looking to trade my Civic in for a used 2dr GTI and he knew right away which car to show me and before I knew it, I was staring at a beeautiful white 2dr 2010 GTI that I fell in love w used 2dr GTI and he knew right away which car to show me and before I knew it, I was staring at a beeautiful white 2dr 2010 GTI that I fell in love with as soon as I laid my eyes on it. He and Noah both explained all the features that the car came equipped with and they sounded so stoked about every one of them. It's like they were just as excited about the car as I was! My only problem was that I needed mom to co-sign for me so I could start to establish my own credit. Now, with my mom being a sales manager herself, I knew it was going to be hard to sell her on the car but with the help of Jay, she was sold within minutes! They were able to get my payments at a reasonable price, right where I needed them to be, and I left that night with my dream car! I definitely recommend this dealership and Tommy as the killer, energetic, "can-do" salesperson! Thanks a million, guys! More

I have only owned a Volkswagen for a little under a year and this is the third dealership that I visited for service. I travel a lot for sales and I must say that I have found a home! The staff was very acc and this is the third dealership that I visited for service. I travel a lot for sales and I must say that I have found a home! The staff was very accomodating, helpful and respectful of my time. I was very surprised with the ammenties available for customers. The wait lounge was wonderful! I really liked the picture of the owner and the comfort of their lounge. I was in and out in less than an hour and felt great about my service. Thank you! More

Before I begin, I have to admit that I can't stand car dealerships in general. It all stems from a horrible experience that I had years ago in a Ford store that left scars that still ache. I could go car dealerships in general. It all stems from a horrible experience that I had years ago in a Ford store that left scars that still ache. I could go on for hours in regards to that sour experience but I don't want to take away from the refreshing change I experienced today. I currently own an Audi and was recommended Larry H Miller Volkswagen by a neighbor who knows the General Manager, Jay Frank. Despite my better judgement I brought the vehicle in for service to have a tune and oil change. They offered a free car to drive and offered a maintenance package for $150. The typical synthetic oil change at my usual Audi store usually runs approximately $90-$120. I immediately declined and prepared to leave when Ben explained that this wasn't one oil change but THREE! $150 for not only an oil change but also top off the fluids, rotate the tires and an inspection. It was definitely to good to true so I accepted and then waited with total distrust that I was going to get shafted somehow. This deal completely changed my opinion of car dealers! I was out of the store within 45 minutes. They washed my car, were extremely nice and made me feel like a million bucks. The wait wasn't bad because they have a very comfortable waiting area, direct TV, computers to surf and coffee. Allison, the receptionist was very nice and everyone was very professional. Ben recommended that I do a few minor repairs but didn't push me and then offered to set a time when I was able to reschedule. Seriously, this was the best experience I have experienced in a dealership. Hands down! I will return to have my future repairs completed and plan on using these guys for everything. I was totally thrown off guard when Jay Frank, the GM called on my way home. He was told by Ben that his friend recommended me and he called personally to make sure everything went smooth. I'm still in disbelief but will take both mine and my wife's car in for service. Very cool indeed. More

Josh Karczewski was great, did not think they would be able to get my deal done seeing that I was so upside down in my trade, but Josh and the management team got it done for me. they truely will do what able to get my deal done seeing that I was so upside down in my trade, but Josh and the management team got it done for me. they truely will do what ever it takes to make a deal for YOU! More