Larry H. Miller Volkswagen Lakewood - Service Center

Travis is the best to work with. He has been very helpful and he makes sure everything gets done right and in a timely manner…. Thank you Travis! Thank you Brian for always helpi He has been very helpful and he makes sure everything gets done right and in a timely manner…. Thank you Travis! Thank you Brian for always helping so much! More

I purchased a VW out of state and moved to Lakewood about 7 years ago. I started going to LHM-VW since that time and bought a new VW from the dealership about 4 years ago. All this is to say, I've been in an 7 years ago. I started going to LHM-VW since that time and bought a new VW from the dealership about 4 years ago. All this is to say, I've been in and out of the dealership and service center many many time with different vehicles and have always enjoyed the professionalism and curtesy that I've received from Sal. He regularly is there when I pick up or drop off my vehicle and is willing to help with questions over the phone when I am unsure if my vehicle needs to come in or not. I don't regularly leave reviews on anything but Sal's service deserves to be recognized and I hope this review makes it to his management team. Thanks Sal for your excellent service! More

Larry Miller used 'bait and switch' and charged me for unauthorized services. Their own clerk, Dana, admitted he failed to inform me of any charges, but Andy refuses to make this right. Terrible customer unauthorized services. Their own clerk, Dana, admitted he failed to inform me of any charges, but Andy refuses to make this right. Terrible customer service! More

Travis is awful he has no customer service skills plus doesn't get anything done. the other gentleman's name was Sal who is wonderful. I bought a brand new vehicle I've brought it down three times already doesn't get anything done. the other gentleman's name was Sal who is wonderful. I bought a brand new vehicle I've brought it down three times already very disappointed I live in the mountains Travis does not seem to care at all More

Sal has taken care of me for over a year now. He is amazing! Attentive, informative, and extremely knowledgeable. I will never take my car to Emich!!! Larry Miller, from Willie in parts to Sal is servi amazing! Attentive, informative, and extremely knowledgeable. I will never take my car to Emich!!! Larry Miller, from Willie in parts to Sal is service, is by far the best service I have ever received out of any dealership I have ever dealt with. This dealership should get a “10” star rating! More

Andy was awesome! From past experiences, I went in to the dealership expecting to have to battle a bit to get what I needed, but he was genuine and helped me out from the beginning. It was by far the be the dealership expecting to have to battle a bit to get what I needed, but he was genuine and helped me out from the beginning. It was by far the best experience I've had with a dealership to date. More

Unethical and Unprofessional! Stay away from this dealership and tell all of you friends to do the same! They lie and they engage in unprofessional and unethical business practices Stay away from this dealership and tell all of you friends to do the same! They lie and they engage in unprofessional and unethical business practices. I purchased a used 2017 Volkswagen GTI that was involved in the severe hail storm that struck Larry Miller VW in the spring of 2017. The car has hail damage that was undisclosed and was not properly reported to VW or Carfax and clearly illustrates Larry Miller's desire to hide the diminished value of the car as well as the shady and disgraceful way they do business. The hail damage resulted in the windshield and sunroof having to be replaced. These repairs were not done correctly causing water to leak into the interior of the car. Larry Miller VW even made the first owner of the car sign a liability waiver so that they could not be held responsible for any future claims related to the undisclosed hail damage. Devin Schubert, General Manager falsely claimed that car was not damaged at the dealership and that they did not do the repairs directly contradicting the documented comments made to me and to another VW dealer which is yet another example of their shady and unethical business practices. I took delivery of the car in late April of 2020 after I purchased it from another dealer. The car was a trade-in and had less than 5900 miles. 2 months after I got the car I had put less than 400 miles on it because of everything that’s going on with the pandemic. I took it to the local car wash for the first time in June and was shocked to discover water steadily dripping from the headliner and around the overhead console leaving a 1/2” of water surrounding the gear shifter when I got back in the car after I finished washing it. The water was leaking into the interior as a result of the improper installation of the replacement windshield and sunroof that Larry Milled VW did as a result of the hail storm. The repairs were done by a mystery vendor that they conveniently are unable to identify. I have taken the car to 2 different shops (one VW dealer and one independent shop) and they both strongly agree and confirmed that the leak is a direct result of “a total hack job installation” of the windshield and sunroof on behalf of Larry Miller VW! Larry Miller VW, Devin Schubert the General Manager, Andy Fiedler the Sales Manager and Alex Young the Used Car Sales Manager all refuse to help or offer any type of financial assistance with the repairs that total $4700! I even opened a case with VW America to try to get Larry Miller VW to help and still they refuse to do anything although the leak is clearly a direct result of faulty installation of the replacement parts. All they do is site company policy and refuse to even acknowledge that the issue is related to their extremely poor workmanship. Instead of doing the right thing during a time of great unrest and uncertainty they choose to put their profits first and the customers that support them last. This is no surprise coming from a company that lied to the entire world about the emissions of their diesel cars so that they could put profits first and screw their customers and unnecessarily pollute the environment. They do incredibly poor work and make-up for it by providing even poorer service. If I could give them a negative rating I definitely would! Do not do business with these dishonorable people! More

Andy, is a fantastic service manager every time I have went in for any type of maintenance or repair he has gone above and beyond. I would highly recommend using this dealership to purchase a vehicle as w went in for any type of maintenance or repair he has gone above and beyond. I would highly recommend using this dealership to purchase a vehicle as well as repairs and maintenance tires etc. More

Parts Deptartment The Parts Department is always very help full to get what you need or find how to get your situation resolved. Appreciate for your help Jacque The Parts Department is always very help full to get what you need or find how to get your situation resolved. Appreciate for your help Jacque More

Never again I bought a vehicle from them in 2016 and last year decided to lease a vehicle from them. Three months into the lease I had a tire blow out and had the I bought a vehicle from them in 2016 and last year decided to lease a vehicle from them. Three months into the lease I had a tire blow out and had the car towed to the dealer through my own insurance because VW roadside said they couldn't come out to help me due to the weather. The service department initially said they would order a replacement tire and have the car fixed the next day. After I never heard from them, I called and was advised there was additional work that needed to be done on the rims and another tire, and they could not give me a date on which I would get my car back because they had to go through the warranty I had purchased. They refused to provide me a loaner or rental vehicle, basically telling me to figure it out while they kept my car for over a week, and I ended up having to pay $1300 out of pocket for a rental vehicle. After asking to speak to a service manager, who never called me back, I spoke to the lease department who asked the GM if they could reimburse me. They advised me they would not reimburse me anything for this cost but said if the car needed to be worked on again to go to the GM about getting a loaner. This was the worst experience I have ever had in all my driving years. I WAS a loyal customer to Larry Miller Lakewood since moving to Colorado, but I will NEVER return to this dealership again. The service department does not care about it's customers at all, and I would never recommend using this dealership to anyone unless you like throwing money away, and being treated like you don't matter. More