I bought a vehicle from them in 2016 and last year decided to lease a vehicle from them. Three months into the lease I had a tire blow out and had the
I bought a vehicle from them in 2016 and last year decided to lease a vehicle from them. Three months into the lease I had a tire blow out and had the car towed to the dealer through my own insurance because VW roadside said they couldn't come out to help me due to the weather. The service department initially said they would order a replacement tire and have the car fixed the next day. After I never heard from them, I called and was advised there was additional work that needed to be done on the rims and another tire, and they could not give me a date on which I would get my car back because they had to go through the warranty I had purchased. They refused to provide me a loaner or rental vehicle, basically telling me to figure it out while they kept my car for over a week, and I ended up having to pay $1300 out of pocket for a rental vehicle. After asking to speak to a service manager, who never called me back, I spoke to the lease department who asked the GM if they could reimburse me. They advised me they would not reimburse me anything for this cost but said if the car needed to be worked on again to go to the GM about getting a loaner. This was the worst experience I have ever had in all my driving years. I WAS a loyal customer to Larry Miller Lakewood since moving to Colorado, but I will NEVER return to this dealership again. The service department does not care about it's customers at all, and I would never recommend using this dealership to anyone unless you like throwing money away, and being treated like you don't matter.