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Larry H. Miller Volkswagen Lakewood - Service Center

Lakewood, CO

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199 Reviews

199 Reviews of Larry H. Miller Volkswagen Lakewood - Service Center

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July 05, 2022

Travis is the best to work with. He has been very helpful and he makes sure everything gets done right and in a timely manner…. Thank you Travis! Thank you Brian for always helpi More

by Aimee Romero
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Travis Layer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Muldoon
Jul 06, 2022 -

Larry H. Miller Volkswagen Lakewood responded

Thank you for recommending our service team, Aimee! I'll be sure to give them the recognition that they deserve. It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Devin Schubert, General Manager

March 09, 2022

I purchased a VW out of state and moved to Lakewood about 7 years ago. I started going to LHM-VW since that time and bought a new VW from the dealership about 4 years ago. All this is to say, I've been in an More

by CJE
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sal Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2022 -

Larry H. Miller Volkswagen Lakewood responded

Thank you for that review! It’s good to see that your overall experience with us was a positive one. If you have any questions or concerns about your visit, don’t hesitate to let us know! - Devin Schubert, General Manager

December 13, 2021

Larry Miller used 'bait and switch' and charged me for unauthorized services. Their own clerk, Dana, admitted he failed to inform me of any charges, but Andy refuses to make this right. Terrible customer More

by fitnow123
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Andy Fiedler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Sierra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2021 -

Larry H. Miller Volkswagen Lakewood responded

Thank you for reaching out. We want all of our customers to feel taken care of during their service visit. I’d appreciate the opportunity to learn more about the communication issues you’ve experienced so that we can continue to improve the customer service we provide. I hope you’ll give me a call at your earliest convenience. - Devin Schubert, General Manager, 303-205-6237

Dec 14, 2021 -

fitnow123 responded

Devin I just tried this number but the voicemail said it was for a 'Scott' you can reach me at fitnow123@gmail.com.

March 22, 2021

Travis is awful he has no customer service skills plus doesn't get anything done. the other gentleman's name was Sal who is wonderful. I bought a brand new vehicle I've brought it down three times already More

by kijahh
Overall Experience
Recommend Dealer
No
Employees Worked With
Sal Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2021 -

Larry H. Miller Volkswagen Lakewood responded

Hello, it is the goal of our staff to make every visit worthy of a five-star rating. It is disheartening to see that your experience fell short of our standard. I would appreciate the opportunity to address your questions and concerns directly. Please contact me so that I may be of further assistance. - Devin Schubert, General Manager, 303-205-6237

November 09, 2020

Sal has taken care of me for over a year now. He is amazing! Attentive, informative, and extremely knowledgeable. I will never take my car to Emich!!! Larry Miller, from Willie in parts to Sal is servi More

by L.pfister@yahoo.com
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sal Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Willie Jessup
Nov 09, 2020 -

Larry H. Miller Volkswagen Lakewood responded

Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Devin Schubert, General Manager

October 13, 2020

Andy was awesome! From past experiences, I went in to the dealership expecting to have to battle a bit to get what I needed, but he was genuine and helped me out from the beginning. It was by far the be More

by Jon H.
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Andy Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hunter Burner
Oct 13, 2020 -

Larry H. Miller Volkswagen Lakewood responded

Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Devin Schubert, General Manager

August 05, 2020

Unethical and Unprofessional! Stay away from this dealership and tell all of you friends to do the same! They lie and they engage in unprofessional and unethical business practices More

by rob
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Andy Fiedler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin Schubert
Aug 12, 2020 -

Larry H. Miller Volkswagen Lakewood responded

Robert, thank you for reaching out with your concerns. We have done a lot of research on this situation. This vehicle was purchased from us in 2017 by someone other than yourself. We have located documentation with signature stating that this person knew that the vehicle had hail damage. Since then, the vehicle has not been back to our dealership for any kind of service. We feel we have done our due diligence in making sure that all issues were known at the time of sale. We feel this may be an issue to bring up with insurance, as this situation is now out of our hands. Thanks you. – Devin Schubert, General Manager

Sep 03, 2020 -

rob responded

When I spoke with you on the phone Devon you emphatically stated that the car was not damaged at the Larry Miller Dealership and that the dealership did not do the repairs. This directly contradicts the documented comments made to me and to another VW dealer by other members of the staff. So Devon, are you lying now or were you lying then?

April 01, 2020

Andy, is a fantastic service manager every time I have went in for any type of maintenance or repair he has gone above and beyond. I would highly recommend using this dealership to purchase a vehicle as w More

by Joe
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Andy Fiedler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2020 -

Larry H. Miller Volkswagen Lakewood responded

Thank you for your positive recommendation! Please let us know if there’s anything else that we can do for you in the future. - Jason Villa, General Manager

March 09, 2020

Parts Deptartment The Parts Department is always very help full to get what you need or find how to get your situation resolved. Appreciate for your help Jacque More

by Nana
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Maria White, Marcus Gesundheit
Mar 09, 2020 -

Larry H. Miller Volkswagen Lakewood responded

Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Jason Villa, General Manager

March 07, 2020

Never again I bought a vehicle from them in 2016 and last year decided to lease a vehicle from them. Three months into the lease I had a tire blow out and had the More

by erinrene
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Sal Sierra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2020 -

Larry H. Miller Volkswagen Lakewood responded

Thank you for your feedback. It’s disheartening to hear that you didn’t experience the excellent customer service we aim to provide. We would like the chance to learn more about your visit in order to help you get the answers you’re looking for and to improve the services we offer. Please give me a call at your earliest convenience and we can work together to resolve your frustrations. Thank you for your time. - Jason Villa, General Manager, (720) 789-7827

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