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Larry H. Miller Volkswagen Lakewood - Service Center

4.8

186 Lifetime Service Reviews

8303 West Colfax Avenue, Lakewood, Colorado 80214

186 Reviews of Larry H. Miller Volkswagen Lakewood - Service Center

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July 26, 2018

"Time specific "

- Steve Steve

My experience was great! Breakdown of the diagnostic was stress free and easily understood. My one complaint is part my fault part service. I made an appointment for 1:30 and was told the service would take 2-3 hours. 2 hours past I called and my car want even touched. They were busy I understand. at 5:15pm I was notified I could pick up my car. Not knowing the service department closed at 6p, I made arrangements to pick up my car around 7p and was turned around without my car. User error and a little bit feeling misinformed. Overall very satisfied!

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Recommend Dealer
Yes
Employees Worked With
Sal Sierra
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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Jul 27, 2018 -

Larry H. Miller Volkswagen Lakewood responded

Steve, we appreciate you choosing to come in and see us for your service visit. I am glad to hear you were satisfied with your service overall. Thank you for you review and be sure to let us now if you need anything in the future. - Jason Villa, General Manager

Helpful
July 22, 2018

"Real nice"

- vw

Had a recall on a Passat, Travis was great. I would work with Travis again. There is really nothing else to say but thanks. Thats all

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Recommend Dealer
Yes
Employees Worked With
Travis Eaton
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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Jul 23, 2018 -

Larry H. Miller Volkswagen Lakewood responded

Thank you for leaving us a review! We are very glad to hear that Travis was able to make your experience at our dealership fantastic. Please let us know if there is anything else we can do for you. — Jason Villa, General Manager

Helpful
July 20, 2018

"Saturday Visit due to engine light."

- KK

Art worked me in due to and emergency, kept me informed and explained in terms I could understand. I had a temperature gauge that was going on and off. Thanks!

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Recommend Dealer
Yes
Employees Worked With
Art Mckinley
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Jul 20, 2018 -

Larry H. Miller Volkswagen Lakewood responded

I am glad to hear that Art could help you out in an emergency to ensure your vehicle was taken care of. We appreciate you choosing to come in and see us. We are always happy to be of service. Let us know if we can do anything more to help in the future. - Jason Villa, General Manager

Helpful
July 19, 2018

"Great Experience "

- bkennedy1357

I called the VW dealership near my house to schedule an appointment for service as I had purchased the covered maintenance when I bought my vehicle but they gave me the run-around saying I was not covered so I called theses folks and they were able to find record of my coverage plan and schedule an appointment the following day! Everyone working at the dealership was extremely knowledgeable and friendly and they even made special accommodations to pick me up from work. I will absolutely be back for any work I need in the future.

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Recommend Dealer
Yes
Employees Worked With
Sal Sierra
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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Jul 19, 2018 -

Larry H. Miller Volkswagen Lakewood responded

I am glad to hear that Sal and our team were able to ensure your vehicle was covered and you were completely taken care of when you came in to see us. Thank you for sharing your wonderful review. We will look forward to being of help in the future. - Jason Villa, General Manager

Helpful
July 19, 2018

"Dana was great! "

- sherob2

Dana kept me updated on my daughters car, and had it ready for me to pickup! Excellent service, with a friendly attitude... you can't ask for more than that!

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Recommend Dealer
Yes
Employees Worked With
Dana Cocchiaro
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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Jul 19, 2018 -

Larry H. Miller Volkswagen Lakewood responded

I am glad to hear that Dana helped you have a great experience with her friendly attitude and happy demeanor. Thank you for bringing your daughter's vehicle in for service. If we can do anything more for you in the future, be sure to let us know. - Jason Villa, General Manager

Helpful
July 18, 2018

"Service "

- Kaylahmphry

The service center is great! They are very quick, efficient and super polite. I am very happy with my visit and will continue to come here.

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Recommend Dealer
Yes
Employees Worked With
Art
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Jul 18, 2018 -

Larry H. Miller Volkswagen Lakewood responded

I am thrilled to hear that you will continue to come back and see our team here in the future. Thank you for leaving us this great review and we will look forward to being of service to you. - Jason Villa, General Manager

Helpful
July 12, 2018

"Service experience "

- Jasonsigala

All was good, took a little longer then I had hoped but was kept informed what was going on with my vehicle and was even offered a loaner car due to the length of time to repair my car.

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Recommend Dealer
Yes
Employees Worked With
Andy Fiedler
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sal Sierra
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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Jul 12, 2018 -

Larry H. Miller Volkswagen Lakewood responded

Jason, I am glad to hear we kept you so well informed and could help make the time a little easier by offering a vehicle for you to use while we serviced your vehicle. Thank you for this kind review and be sure to let us know if you need anything more in the future. - Jason Villa, General Manager

Helpful
July 07, 2018

"Quick & Friendly"

- DamnAlien

Did an oil change, tire rotation, and replacement of ceramic tint in one window in under 2 hours. Everyone was super friendly. Was helped by Dana and Willy!

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Recommend Dealer
Yes
Employees Worked With
Dana Cocchiaro
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Willy
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Jul 09, 2018 -

Larry H. Miller Volkswagen Lakewood responded

It is a pleasure to hear that Dana and Willy had the opportunity to help with your window tint and oil change! Thank you for coming in to see us and leaving this spectacular review. If there is anything else you need, be sure to come back and see us again. - Jason Villa, General Manager

Helpful
June 27, 2018

"Art was articulate in explaining the issues regarding the se"

- Paco

Art was extremely helpful in addressing and fixing all the issues regarding my car. I really appreciated his concern to make sure that the servicing was done to me satisfaction.

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Art McKinley
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Jun 27, 2018 -

Larry H. Miller Volkswagen Lakewood responded

Paco, we're happy to hear that Art did a great job of addressing and fixing all the issues you encountered. Thank you for taking the time to let us know how your service went and please don't hesitate to let reach out if we can help you in any way! - Jason Villa, General Manager

Helpful
June 21, 2018

"Dana is the MAN!!"

- Katiewesley

Dana helped me so very much. Professional and so informative. I look forward to working with him in the future! Thanks, His favorite customer Katie-Navy Passat-

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dana Cocchiaro
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Report | Respond | Print
Jun 22, 2018 -

Larry H. Miller Volkswagen Lakewood responded

Katie, I am so glad that you could work with Dana and that he provided you such a wonderful experience while you were with us. Congrats on your new Passat! Thank you for taking the time to leave us this wonderful review. If you should need anything else moving forward, be sure to let us know. - Jason Villa, General Manager

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