Larry H. Miller Volkswagen Lakewood - Service Center

Service Dept. is working with me now to address unauthorized work from my previous visit. Will follow-up soon with Larry Miller VW customer response. unauthorized work from my previous visit. Will follow-up soon with Larry Miller VW customer response. More

I have only owned a Volkswagen for a little under a year and this is the third dealership that I visited for service. I travel a lot for sales and I must say that I have found a home! The staff was very acc and this is the third dealership that I visited for service. I travel a lot for sales and I must say that I have found a home! The staff was very accomodating, helpful and respectful of my time. I was very surprised with the ammenties available for customers. The wait lounge was wonderful! I really liked the picture of the owner and the comfort of their lounge. I was in and out in less than an hour and felt great about my service. Thank you! More

Before I begin, I have to admit that I can't stand car dealerships in general. It all stems from a horrible experience that I had years ago in a Ford store that left scars that still ache. I could go car dealerships in general. It all stems from a horrible experience that I had years ago in a Ford store that left scars that still ache. I could go on for hours in regards to that sour experience but I don't want to take away from the refreshing change I experienced today. I currently own an Audi and was recommended Larry H Miller Volkswagen by a neighbor who knows the General Manager, Jay Frank. Despite my better judgement I brought the vehicle in for service to have a tune and oil change. They offered a free car to drive and offered a maintenance package for $150. The typical synthetic oil change at my usual Audi store usually runs approximately $90-$120. I immediately declined and prepared to leave when Ben explained that this wasn't one oil change but THREE! $150 for not only an oil change but also top off the fluids, rotate the tires and an inspection. It was definitely to good to true so I accepted and then waited with total distrust that I was going to get shafted somehow. This deal completely changed my opinion of car dealers! I was out of the store within 45 minutes. They washed my car, were extremely nice and made me feel like a million bucks. The wait wasn't bad because they have a very comfortable waiting area, direct TV, computers to surf and coffee. Allison, the receptionist was very nice and everyone was very professional. Ben recommended that I do a few minor repairs but didn't push me and then offered to set a time when I was able to reschedule. Seriously, this was the best experience I have experienced in a dealership. Hands down! I will return to have my future repairs completed and plan on using these guys for everything. I was totally thrown off guard when Jay Frank, the GM called on my way home. He was told by Ben that his friend recommended me and he called personally to make sure everything went smooth. I'm still in disbelief but will take both mine and my wife's car in for service. Very cool indeed. More

I have always been extremely skepitcal of Dealers in general. I called into this shop because I was interested in genuine OEM parts, etc. Why not give them a try? I was astonished with the amazing servi general. I called into this shop because I was interested in genuine OEM parts, etc. Why not give them a try? I was astonished with the amazing service these guys offer. Ben, the Service representative was amazing. He explained the benefits of using the Dealership including the fact that they have complimentary loaners and free coffee. Big deal right? Well it was! They have Starbucks coffee for free, WiFi, Direct TV, and after a five minute wait he had me driving down the road in a brand new Passat as a loaner. He also provided me with a discounted oil change package that was only $135 for three synthetic oil changes. My last oil change at an undisclosed non-VW store was $89 for only one! I felt great with the whole experience. I will confess without a doubt that this Dealership has it together. More

I had bought a used VW from a different dealer and the key that they gave me broke and they did not have an extra one. I was told that I had to go to a VW dealer to get a new key. I did get a new key, and key that they gave me broke and they did not have an extra one. I was told that I had to go to a VW dealer to get a new key. I did get a new key, and when I went to use it, it did not work. I called the dealer later and they told me that I had to have it programmed to the car.... no one told me that when I paid for the key. Then I set appointment for the next day and they programmed the key and everyone was super nice. It was one of the most painless experiences that I have ever had a dealership. Thank you!! When I am able to buy a brand new car I will be buying from you guys! More

I was very pleased with the service that I received at this dealership. They are right around the corner from my house so it was very convenient when I first moved into town. The first visit to the store this dealership. They are right around the corner from my house so it was very convenient when I first moved into town. The first visit to the store in 2011 was a little disappointing. The service lounge was dark and uninviting. My wait wasn't bad but I wasn't thrilled with the surroundings. They offered a great deal on an oil change package that I couldn't refuse which brought me back in last month (May). Wow! The place a total face-lift! The service drive was incredible and the customer lounge was completely different. Leather bound sofas, huge LED TV, and free coffee. I was very impressed with the changes and then equally impressed with the service. I needed to replace my tires and they showed a price comparison to local wholesale shops like Costco. It was great! I didn't have to wait long before they offered me a loaner car and off I went. There are obviously some good things happening at this dealership. This is the first time I have ever used an online service to give a review and I thought they deserved a good one. I was truly impressed and didn't see any indication of what was already posted here. More