Larry H. Miller Volkswagen Tucson

A+ Friendly, Knowledgeable, Accommodating and Awesome Have had to get a lot of little things done for my Bug in the last few months, and LHM VW never disappoints. Fantastic service. Very convenient shuttl Have had to get a lot of little things done for my Bug in the last few months, and LHM VW never disappoints. Fantastic service. Very convenient shuttle service. Staff is friendly, helpful, personable. More

As ALWAYS, superb job done by Andrew Asman!! Our Jetta Sports Wagon needed some Warranty Recall work, Custom surface finish work plus some random bodywork done. The schedule couldn’t have been m Our Jetta Sports Wagon needed some Warranty Recall work, Custom surface finish work plus some random bodywork done. The schedule couldn’t have been made any more accessible to us than what Andrew did for us over the telephone - - ideal!! His prescribed time allotment for job completion came in earlier, thus releasing us earlier than we’d predicted - - once again, ideal - - he ALWAYS makes the right call!! Being paralytic and unable to access the “extra treats” of refreshments provided by LHMV, either Andrew and/or Travis made themselves available to meet our needs! Like previous visits, Andrew was at his top notch role in both providing for & meeting the expectations of yet another visit to the Larry H. Miller Volkswagen Service Department . . . GRADE: Platinum Excellence!! Paul & Lynn Mann 07/07/2015 More

Great service My check engine light came on in my 04 Tourreg... they were quick to diagnose the problem, then fixed it and gave me the cutest loaner car to use beca My check engine light came on in my 04 Tourreg... they were quick to diagnose the problem, then fixed it and gave me the cutest loaner car to use because I could not go the whole holiday weekend without a car. Andrew made a bad situation great! I tell all the VW owners I know to go to Larry Miller! More

Would NEVER return I recently filed a BK and the treatment I got for this dealership was unforgettable. 1. was not given much of a choice. 2. sales woman Jennifer Duran I recently filed a BK and the treatment I got for this dealership was unforgettable. 1. was not given much of a choice. 2. sales woman Jennifer Duran was rather pushy about writing a review that day before paper work was finished. 3. I was given the chance to take the car home. The following day I wrote and Email to the parts department voicing my concerns on a few things I noticed. Was told things would be taken care of and once again rushed to finish paper work. After all the paper were signed was told by the Finance person himself Kyle Larmey that was not in paper work so Larry H Miller was not going to honor the repairs. After numerous calls nothing. Now stuck with a car that I seriously owe twice as much. Car was priced at 12,000 and only worth 7,000, Sad to see a large car dealership take advantage of costumers with horrible credit situation. SO BEWARE this dealership is not a good recommendation. More

Excellent Service! I recently purchased a 2014 VW Jetta. I absolutely love it. I had to have a minor repair done on my vehicle and could not be more impressed with the A I recently purchased a 2014 VW Jetta. I absolutely love it. I had to have a minor repair done on my vehicle and could not be more impressed with the Assistant Service Manager, Andrew Asman, as well as the Service Manager, Brandon Sauber. They have been professional, courteous, and have are very willing to do anything to make me a happy VW customer. I would recommend buying a vehicle at this dealership as well as any maintenance or repairs you might need. Far better than other VW dealerships in Tucson. Thanks so much for everything! -Amirah More

Power Steering Repair As always, I was extremely impressed with the service I received from my Service Advisor, Travis. He was waiting for me to arrive at the scheduled ap As always, I was extremely impressed with the service I received from my Service Advisor, Travis. He was waiting for me to arrive at the scheduled appointment time and quickly checked in my vehicle. Once checked in, he personally drove me to my place of employment so I wouldn't miss the weekly early morning meeting. My Service Technician Terry, continues to provide outstanding service and quality workmanship on all my vehicles. I was very happy with the installation and all problems I was experiencing are now resolved. I will continue to bring my vehicles to LHM VW Service and wouldn't trust anyone but Terry to work on my wife's vehicle! Thank you for the outstanding work. More

Buyer beware. Test drove a used 2012 Golf TDI that they said had a tech package. They tried to tell me how great of a deal this car was. They would not come down on Test drove a used 2012 Golf TDI that they said had a tech package. They tried to tell me how great of a deal this car was. They would not come down on the price at all. They actually did me a favor as I walked away. The car said on their website that it had navigation, sun roof/moonroof, it did not. I believe that with tech package it has push start, this car used a key. They tried to tell me that the car was worth 23k + and was on Internet blowout. Well blowing was right. I looked at KBB. The fair purchase price is 19500. They have it listed as 19999. I test drove a new 2015 on a different lot and the used one seemed like there was something wrong with the brakes. The manager was a little defensive, but the sales guy was great... Mario. He tried to help, but the manager would not budge even after Mario pointed out the errors of the listing. I checked the dealer website today and the car is still listed with features it does not have. Guess they are trying to get you to come in. More

Ten...Ten...Ten! What can a say? I've been using Larry H Miller since I bought my 2012 Passat. I love the care and dealing with the people there so much that last ye What can a say? I've been using Larry H Miller since I bought my 2012 Passat. I love the care and dealing with the people there so much that last year I bought a 2013 Jetta for my wife. Andrew has been my service agent for two years and he ALWAYS does a great job. Like I said a TEN More

Nice car, though a few complaints about the sales process I received a fair price on the vehicle I wanted (Jetta Sportwagen TDI) from Larry H. Miller. Steve was very friendly and responsive to my emails befor I received a fair price on the vehicle I wanted (Jetta Sportwagen TDI) from Larry H. Miller. Steve was very friendly and responsive to my emails before I came into the dealership. The fit and finish of the vehicle are everything that I hoped for. However, there were a couple of niggles during the sales process: 1. It took the dealership over a week to ship the vehicle from another dealer in New Mexico. 2. Even though I purchased the vehicle in cash, I was still asked to fill out a credit application in order to make sure that I was “not a terrorist.” I understand that under the requirements of the Patriot Act, dealers are required to run such a background check involving purchases in cash worth more than $10,000. (Even still, I am not sure whether a credit application is the proper tool for this). However, this applies only to literal cash payments or money orders. Since I was paying with a check, this kind of reporting should not have applied to me. 3. The finance salesperson, Kyle, gave me a long hard sell on the dealership extended warranty. I had decided before I came to the dealer that I did not want to purchase such a policy. I let Kyle know that nothing he could say would change my mind, and I wanted to proceed to signing the final contract. He told me that it was his “job” to offer this sales pitch, and I would just have to sit through it. I understand that the dealer makes a lot of money on selling these extended warranties, and the salesman has a strong incentive to up sell me on the warranty. But it would be refreshing if the salesman would respect my time by not making me sit through such a long sales pitch when I have already made up my mind. More