Larson Chrysler Dodge Jeep

Slimy, scammy dealership alert! I recently purchased a vehicle here while trading in my old vehicle. My salesman, Kyle, first loaded the vehicle price with a bunch of useless add on I recently purchased a vehicle here while trading in my old vehicle. My salesman, Kyle, first loaded the vehicle price with a bunch of useless add ons - paint protection, lost key coverage, flashing brake light add on, extended warranty crap, and so on. I told Kyle several times that I want no add ons and I want to focus solely on the price of the vehicle, so he goes back to his manager (Paul) and talks about anything but the deal! Kyle comes back minutes later only to remove one of the add ons. The time wasting happened half dozen times until we got to the actual vehicle price. Then, we worked out the deal on the trade. First pen was a ridiculous low ball offer. I stood up and started walking when he Kyle wanted to further discuss the trade and take a look over my car. Of course he was quick to find every tiny rock chip and water mark on my trade so he could attempt to low ball even more. Growing irritated at the experience, I was finally told “sure, we can give you what you want for your trade”. Kyle scurries off to the manager again, comes back 10 minutes later with another sheet of paper. Then the shell games began. The trade value wasn’t what we agreed on. I was also being rushed to agree to the deal. The number presented was the trade in value minus the “tax credit” roughly equaling the total amount we negotiated. I told Kyle to fix it and give me the number we actually agreed to. Of course he played the “I have to go talk to the manager about it, but I’m sure she’s going to say no” game. It was only when I produced offers that I received from other local dealers that Kyle offered a more realistic number for the trade. When we were done, Paul comes out of his cave and tells me that’s the very best they can do on the price of their vehicle and the trade. We’re $500 off from where I want to be, so I conceded. Then, I had to wait for what seemed like forever for finance (Ronald) to prepare the paperwork while they all feasted like rats on McDonald’s. I finally get to the finance office, which still smelled of fast food, and I start reviewing the paperwork. I sign the paperwork electronically on their iPad, not seeing the actual documents as I sign. When I get a print out, BAM. There it is. A sneaky $400 add on. Now, I’ve got to deal with him again on backing out the add on he included after I just got finished telling Kyle that I’m not interested in add ons. I sign more paperwork to “cancel” the add on. Then I’m told it’ll take 4-6 weeks for the refund. Funny. I had the add on in seconds, but now it takes 4-6 weeks for a refund? Weeks go by. I don’t get the refund, but I get an envelope in the mail from the stealership. I open the envelope to find my new registration, but wait, where are the license plates? I call over to the stealership only for my salesman Kyle to answer the phone and promptly shuffle me off to Paul. I tell Paul about the license plate situation, I tell him about the refund for the add on. Paul has Ronald from finance call me back and tell me that my plates are going to take weeks to arrive and to wait as the plates are coming from Olympia. I note that I still haven’t seen the refund for the add on and a refund for the difference in registration price. Ronald assured me I’d receive a check in just a couple of weeks. So, here I am now with expiring temp plates, a registration without license plates, add ons that I never asked for, and refunds that the stealership has never sent. Let’s see how the rest of this terrible car buying experience plays out. Had I known this transaction would have been such a hassle (and weeks of headaches), I would have taken my business elsewhere. Buyer beware! More

I received a flyer in the mail from Larson Dodge, Jeep, and Ram with various coupons. The flyer was addressed to me and included the vehicle I own, along with my vehicle’s VIN number printed on each coupon and Ram with various coupons. The flyer was addressed to me and included the vehicle I own, along with my vehicle’s VIN number printed on each coupon, valid through late March 2026. One of the coupons was for $30 off an oil change, so I scheduled an appointment. When I presented their coupon to the Larson service advisor during the oil change, I was told it was not valid because Mopar’s system still shows my vehicle under the previous owner. I was informed that because it was Saturday, the system could not be updated, and I would have to pay the regular price. I was honestly shocked at how this situation was handled. More

This Dealership has been outstanding for our family! We have purchased over 5 vehicles and had no issues with any of them. We utilize there outstanding service departments as we have bought different br We have purchased over 5 vehicles and had no issues with any of them. We utilize there outstanding service departments as we have bought different brands from the store! I would recommend Larson Dodge to anyone looking for a vehicle. More

Adrian Pervis was a great help - Tyler -the manager- was very helpful as well. Worked hard to get the deal I needed to buy a new vehicle. Their finance person Jimmie was very clear, and efficient, in gett very helpful as well. Worked hard to get the deal I needed to buy a new vehicle. Their finance person Jimmie was very clear, and efficient, in getting through the paperwork. Their free lifetime warranty on the powertrain is a great feature. More

Timothy Sturza was awesome and patient with helping me get the perfect truck! He is highly recommended. get the perfect truck! He is highly recommended. More

Worked with Zach Biswell on the purchase of a 3500 Ram. The process was easy and seamless. The vehicle is immaculately clean and in wonderful condition (used). I highly recommend Larson Dodge for your new The process was easy and seamless. The vehicle is immaculately clean and in wonderful condition (used). I highly recommend Larson Dodge for your new or used vehicle needs. More

Amazing service from Zack Biswell! Customer service is impeccable! Team of salesman were ALL friendly and open to converse and share laughs! Will definitely be back to buy here again! Customer service is impeccable! Team of salesman were ALL friendly and open to converse and share laughs! Will definitely be back to buy here again! Special thanks to Stephanie Kaylor with the finance team, Kyle Copeland, and Anthony Aron with the sales team were super cordial and inviting. Kudos to the Larson Team at the CJD Lot. More

Zack treated me (Ryan Palmer) right and got me a good deal! Awesome place to shop. deal! Awesome place to shop. More

Worst place to take your car for any repairs. You can only get updates from one person and they are always to busy to answer the phone. I've been waiting for over 2 weeks for a manager to call me You can only get updates from one person and they are always to busy to answer the phone. I've been waiting for over 2 weeks for a manager to call me back. Also calling everyday day. Then when I finally get answers I was told 45 plus day minimum for the part to come in. So far I dropped my car off on 9-23-25 part was ordered 9-24-25. And was told they are back ordered 3000 on that one part. And they ordered 88, out of those 88 they said hopefully one will be for my car or will have to wait another 45 days. Today, 10-8-25 They double expedited it for me and got told I could get it one day earlier on 11-7-25. But no garentee. I could have ordered the same part from Mopar and got it in 2 days. This car is still covered under manufacture so no cost to me otherwise I would have ordered the part my self. If you need repairs do not come here for any reason. Go to tacoma dodge or literally any place. I will update after or if I ever get my car back. Update 10-16-25 is there is still no ETA for this to be resolved. Update 10-27-25 the repair on my vehicle is postponed from November 7 to November 29 or later. Looks like I will have to get a lawyer to git this fix. More

This dealer is work a look. The service staff is awesome and is worth a go. The service staff is awesome and is worth a go. More