Larson Chrysler Dodge Jeep

Poor Service department I purchased a 2015 Tesla from Larson. My experience with sales was smooth and this transaction went without any problems. My problems started after I I purchased a 2015 Tesla from Larson. My experience with sales was smooth and this transaction went without any problems. My problems started after I bought my car. I was told to come back the next day to send the car though detail cause I bought the car late at night. I brought the car back the next day and waited for 3.5 hours while the car was being detailed. After 3.5 hours of waiting I asked about my car and how much longer it would be. They had no clue as they were to busy. I went looking for my car to find it parked out back with only the floor mates in it and nothing else done to it. The car was still not cleaned and I was not willing to waist the rest of my day. My second experience was when the car went for service to have the wheel fixed. They had my car for two days and when I went to pick the car back up it was dirty yet again. The car was cleaned two days prior to being dropped at the dealership so there should have been no reason for the car to be dirty. When I called the service manager Tyler he explained that my service advisor was not there and this is why it was probably missed. He said sorry and offered nothing else. In my experience this service department is not about customer service or making things right. I will no longer provide referrals or business to Larson Dodge of Puyallup. More

Bait and Switch A true Bait and Switch Dealership. You work out a deal and then when you go close the deal they switch it up on you. A true Bait and Switch Dealership. You work out a deal and then when you go close the deal they switch it up on you. More

BOBBI AND PAUL I was sold with the car with an open critical recall on the car. They showed me a car fax invoice. I’f they had seen a car fax report it would have I was sold with the car with an open critical recall on the car. They showed me a car fax invoice. I’f they had seen a car fax report it would have shown the recall. The one I saw didn’t say anything about it. Shame on me for not running my own car fax but shame on them for not fixing or disclosing the problem when I specifically asked why it was being sold so low. More

Do not recommend This dealership is awful. My experience from start to finish (purchased the truck and two visits). Upon purchasing I asked for gap insurance from my This dealership is awful. My experience from start to finish (purchased the truck and two visits). Upon purchasing I asked for gap insurance from my financing credit union, instead they gave me their’s at a much higher price. I was in a rush to be done and did not realize that my monthly payment was $115 Higher than what I was told it would be. All of this came to light when I went to my credit union. I have never gone back since 2017 and never will. Service appointments are slow and customer service is almost non existent. Go to another Dodge Dealer and they are great. More

Be where of Larson dodge I am a first time buyer and a single parent of two I went in to Larsen Dodge trying to get a stable liable vehicle for my family I work with a gentlem I am a first time buyer and a single parent of two I went in to Larsen Dodge trying to get a stable liable vehicle for my family I work with a gentleman In sales name Justin And from the beginning he told me that my payments were going to be One thing and when I got to the finance office doing the final paperwork It was a whole different amount So I dropped another 500 down to get to the payments that I can afford for me and my family A few weeks go by and I get a call from the gentleman in Finance named Eric’s Saying that my payment went up $100 and that I needed to come back and to do some more paperwork At this time I’m just really frustrated so I go in and I tell them that I don’t want to car it’s nothing that I can afford at this moment and I told him that my circumstances..Their response was there’s nothing that we can do you already signed the papers but at this point I do not have a bank loan out yet they are still trying to find a loan company to except my income at this time I’m asking for a manager to let him know that I’m trying to return the vehicle I’ve only had it for two weeks and that my papers have not been filed through the bank loan company Dodge I spoke to the manager Tony more And his response was that they are going back to the drawing board and that he got my payments back down to what I can afford and I said that’s great thank you so much for working with me but it was just a trap he told me to come in and bring in my proof of residency so we can finally get this paperwork going I’ve had this vehicle for three months now and still haven’t made a payment to dodge is the company that I’m going through for my bank loan.A few days go by and Tony more than manager of Larsen Dodge and Puyallup told me that my payments got back down to what I can afford and to come in to bring my proof of residency and to sing my paper work When I go in and bring my proof of residency I work again with Eric he told me everything’s great and I should be getting something in the mail from the bank I response that’s great when I was leaving I ask if you can send me my new quote by email so I know that my payments are back down to where they should be when it came to that point for me asking for my proof of reduction they re-fuse to return my phone calls I Left several phone calls for Tony more also with Rob Kupper Now three months go by and it’s time for me to make my first payment and my payments are so ridiculous that I cannot afford them So now at this point the bank is telling me that I have to auction my car and pay the difference because it’s nothing that I can afford please make sure you know all your circumstances when you’re coming to buy a car they don’t do what’s best for you they do what’s best for them they’re all in it for the money I’ve never got the trade in my life before specially when it’s my first time buying a vehicle I have a learning disability and it’s called dyslexic and they knew that that they had to help me with my paperwork I feel so betrayed and took in a vantage of me and it’s unreal I will be Filing a complaint with the Better Business Bureau and letting them know what kind of people are working for this company I am a manager myself and coming from another manager’s point of you this is absurd and I wonder how many other people they have done this to More

Service Appointments are slow and unreliable I dropped my Jeep Liberty off for an oil change and Rear Suspension recall in July and left it all day with them. I had made an appointment for 7:30 a I dropped my Jeep Liberty off for an oil change and Rear Suspension recall in July and left it all day with them. I had made an appointment for 7:30 am and they had not completed my services by 3:30 pm when I called for an updated after emailing the service advisor multiple times throughout the day. They did not have the parts in stock to perform the recall, it would have been nice if they told me this going in, they supposedly ordered the parts and were supposed to call when they came in, I have yet to receive a call from them that the parts are in, it is now January. When I try to call or email the service department no one returns my calls emails. More

Great Experience!! I had the best experience at Larson Dodge buying my new Dodge Journey! Scott took great care of me and I absolutely love my new Dodge! I had the best experience at Larson Dodge buying my new Dodge Journey! Scott took great care of me and I absolutely love my new Dodge! More

Upgraded new car We use the Dodge Jeep dealer in Puyallup for all our car purchases, and refer all of our family and friends to see them for their new purchase, too. P We use the Dodge Jeep dealer in Puyallup for all our car purchases, and refer all of our family and friends to see them for their new purchase, too. Paul Straling and Tony Moore are awesome to work with. They go out of their way to make sure we are comfortable and happy with our new purchase. More

THANKS FOR THE HOOK UP ON A JEEP THANK YOU SO MUCH PAUL FOR GETTING US INTO OUR JEEP WRANGLER SPORT! WERE SO EXCITED TO JOIN THE JEEP FAMILY. THIS PURCHASING EXPERIENCE HAS BEEN EXTRE THANK YOU SO MUCH PAUL FOR GETTING US INTO OUR JEEP WRANGLER SPORT! WERE SO EXCITED TO JOIN THE JEEP FAMILY. THIS PURCHASING EXPERIENCE HAS BEEN EXTREMELY EASY AND WERE THANKFUL WE CAME TO SEE YOU GUYS. More

MY LIFTED TACOMA !! I had the best experience and would like to thank both Paul and Tony for hooking me up with a new ride! The experience that I had today and the custom I had the best experience and would like to thank both Paul and Tony for hooking me up with a new ride! The experience that I had today and the customer service was the best that I have ever received! I would recommend anyone to either of these two gentleman. I look forward to driving my new Toyota for many many years to come. I'd also like to add, that I was not pressured into purchasing this vehicle and that they both made me feel like family, something you don't typically get from any dealership. I've been to a lot of places that pressure you into something right away and they didn't do that. They worked with me and helped me find the perfect truck for me! Thank you again so much!!!!! More