Larson Chrysler Dodge Jeep

All around great people I purchased a Wrangler here. Kellen, Saleem, and Landon helped me. John was awesome too. They were friendly down to earth genuine people. I never fe I purchased a Wrangler here. Kellen, Saleem, and Landon helped me. John was awesome too. They were friendly down to earth genuine people. I never felt pressure. Kellen seems like the type of guy that literally gets along with everyone. Landon was super friendly, awesome, extremely helpful and super efficient. John was hilarious entertainment while we waited. More

Slow as molasses & zero customer service once you purchase Went in to the dealership on 4-23-19 to possibly trade my vehicle in towards the purchase of a brand new 2019 Jeep Compass. I originally started chatt Went in to the dealership on 4-23-19 to possibly trade my vehicle in towards the purchase of a brand new 2019 Jeep Compass. I originally started chatting with Cole via text message. Cole was helpful but was off the following day by Tyler. The whole time I was trying to see how much they would give me for my trade and when I finally got an answer it was lower than I wanted so I told them I was going to look elsewhere to see if I could get a better deal. I was begged to come in and “give me a chance to earn your business”, so I went down to the dealership around 6:30 PM located at 2100 N Meridian in Puyallup. Got there and was greeted by Cameron, who was super helpful, and found a Jeep that my wife and I liked. First we had to go over to a different location to get the price approved by the sales manager. We got there around 7 PM. After they typical back and forth of negotiating we agreed on finance terms and a price and was told to sit tight while the finance person got the paperwork together. This took well over an hour to do before we were called back even though there was no one in else in the dealership waiting to buy anything. I walked around several times and the room we eventually went in to had no one else in signing papers...just Stephanie the finance person. Mind you the whole time the vehicle we were buying was parked out front and we were told there would be a full tank of gas, vehicle would be washed and all the mats would be taken out of their wrappers and placed in the proper position. Once Stephanie finally called us back the process of the paperwork signing began. Everything was going fine and nothing out of the ordinary happened...until we got to the up selling of the extended warranty. We declined to purchase it because it was a new vehicle and had a warranty on it already and I didn’t feel like adding another $25 to my monthly payment. I told Stephanie that I could put that money aside and pay for repairs out of that fund if I need be because I didn’t want to finance another $2000 on top of the original loan. At that point Stephanie looked at us and said “You and I both know that you can drop 2 grand in one trip to the shop”. From that point on her whole demeanor changed towards us and I was made to feel like my business was not appreciated. In retrospect I wish I would have just walked out of the deal. After we left finance office (a little after 10 PM) we went out to take ownership of our vehicle. Nothing had been done to it. No gas, no wash and all the mats were still in their original packaging. They had more than enough time to take care of it but didn’t. We had to sit there for another 10 minutes to watch Cameron to take the mats out of the plastic and place them. We drove off the lot with 1/8 of a tank of gas. During the process of signing the papers Stephanie told us she would call is and let us know what she learned about my trade ins payoff information and what the difference would be between the value of the trade in and what I owed. She never called. I texted Cameron about it...no response. I texted the other number that they used to beg me to come in, limited response if any. Yesterday I wrote a YELP review chronicling the ordeal and someone who described themselves as “the owner” responded. His response started out with “Jessica, thank you so much for taking the time to post”. Now mind you, my name is Brian and my post clearly stated my name. So obviously “the owner” clearly doesn’t pay attention or it was just a generic copy and paste and they forgot to change the name. Either way they told me to email their customer service manager so they could take care of it. I emailed them, no response. So I texted the number again later in the day. Finally Cole responded and appeared to be helpful. He told me that he would get the payoff information for me, then nothing for the rest of the day. If you’re looking for a nice, friendly dealership who will treat you with respect and make you feel like they appreciate your business then avoid this place AT ALL COSTS!!!!! I cannot stress my level of frustration enough over words and even if my review dissuades even 1 person so they don’t turn a profit then I will be happy. People who conduct business in this fashion and treat customers like they’re unimportant are the worst kind of businesses. More

This dealership is horrible. I purchased a Ram in December. I chose the vehicle by late afternoon, I did not get out of the dealership until after midnight. I was given one key I purchased a Ram in December. I chose the vehicle by late afternoon, I did not get out of the dealership until after midnight. I was given one key and promised the other one would be delivered to me or ready when I picked up my plates. Picked up plates, no key. Months later, the salesman delivered the key. I also had canceled an add on in early January. It is now April and after at least a dozen calls, still no refund. I would not recommend this dealership and I certainly will never buy anything from them again. More

Before they fix your car- fix the Service Department welll here at the Dealership for a repair on a recall item, first the wait at the front desk, then the hand off to another counter person, oh wait the welll here at the Dealership for a repair on a recall item, first the wait at the front desk, then the hand off to another counter person, oh wait then again handed off to a counter person. At least she is nice. Lousy customer service. Thenafter an hour my vehicle still parked in the parking lot. They stated they were a little behind. Lol. Next time I go to another Dodge Dealership. More

Poor Service department I purchased a 2015 Tesla from Larson. My experience with sales was smooth and this transaction went without any problems. My problems started after I I purchased a 2015 Tesla from Larson. My experience with sales was smooth and this transaction went without any problems. My problems started after I bought my car. I was told to come back the next day to send the car though detail cause I bought the car late at night. I brought the car back the next day and waited for 3.5 hours while the car was being detailed. After 3.5 hours of waiting I asked about my car and how much longer it would be. They had no clue as they were to busy. I went looking for my car to find it parked out back with only the floor mates in it and nothing else done to it. The car was still not cleaned and I was not willing to waist the rest of my day. My second experience was when the car went for service to have the wheel fixed. They had my car for two days and when I went to pick the car back up it was dirty yet again. The car was cleaned two days prior to being dropped at the dealership so there should have been no reason for the car to be dirty. When I called the service manager Tyler he explained that my service advisor was not there and this is why it was probably missed. He said sorry and offered nothing else. In my experience this service department is not about customer service or making things right. I will no longer provide referrals or business to Larson Dodge of Puyallup. More

Bait and Switch A true Bait and Switch Dealership. You work out a deal and then when you go close the deal they switch it up on you. A true Bait and Switch Dealership. You work out a deal and then when you go close the deal they switch it up on you. More

BOBBI AND PAUL I was sold with the car with an open critical recall on the car. They showed me a car fax invoice. I’f they had seen a car fax report it would have I was sold with the car with an open critical recall on the car. They showed me a car fax invoice. I’f they had seen a car fax report it would have shown the recall. The one I saw didn’t say anything about it. Shame on me for not running my own car fax but shame on them for not fixing or disclosing the problem when I specifically asked why it was being sold so low. More

Do not recommend This dealership is awful. My experience from start to finish (purchased the truck and two visits). Upon purchasing I asked for gap insurance from my This dealership is awful. My experience from start to finish (purchased the truck and two visits). Upon purchasing I asked for gap insurance from my financing credit union, instead they gave me their’s at a much higher price. I was in a rush to be done and did not realize that my monthly payment was $115 Higher than what I was told it would be. All of this came to light when I went to my credit union. I have never gone back since 2017 and never will. Service appointments are slow and customer service is almost non existent. Go to another Dodge Dealer and they are great. More

Be where of Larson dodge I am a first time buyer and a single parent of two I went in to Larsen Dodge trying to get a stable liable vehicle for my family I work with a gentlem I am a first time buyer and a single parent of two I went in to Larsen Dodge trying to get a stable liable vehicle for my family I work with a gentleman In sales name Justin And from the beginning he told me that my payments were going to be One thing and when I got to the finance office doing the final paperwork It was a whole different amount So I dropped another 500 down to get to the payments that I can afford for me and my family A few weeks go by and I get a call from the gentleman in Finance named Eric’s Saying that my payment went up $100 and that I needed to come back and to do some more paperwork At this time I’m just really frustrated so I go in and I tell them that I don’t want to car it’s nothing that I can afford at this moment and I told him that my circumstances..Their response was there’s nothing that we can do you already signed the papers but at this point I do not have a bank loan out yet they are still trying to find a loan company to except my income at this time I’m asking for a manager to let him know that I’m trying to return the vehicle I’ve only had it for two weeks and that my papers have not been filed through the bank loan company Dodge I spoke to the manager Tony more And his response was that they are going back to the drawing board and that he got my payments back down to what I can afford and I said that’s great thank you so much for working with me but it was just a trap he told me to come in and bring in my proof of residency so we can finally get this paperwork going I’ve had this vehicle for three months now and still haven’t made a payment to dodge is the company that I’m going through for my bank loan.A few days go by and Tony more than manager of Larsen Dodge and Puyallup told me that my payments got back down to what I can afford and to come in to bring my proof of residency and to sing my paper work When I go in and bring my proof of residency I work again with Eric he told me everything’s great and I should be getting something in the mail from the bank I response that’s great when I was leaving I ask if you can send me my new quote by email so I know that my payments are back down to where they should be when it came to that point for me asking for my proof of reduction they re-fuse to return my phone calls I Left several phone calls for Tony more also with Rob Kupper Now three months go by and it’s time for me to make my first payment and my payments are so ridiculous that I cannot afford them So now at this point the bank is telling me that I have to auction my car and pay the difference because it’s nothing that I can afford please make sure you know all your circumstances when you’re coming to buy a car they don’t do what’s best for you they do what’s best for them they’re all in it for the money I’ve never got the trade in my life before specially when it’s my first time buying a vehicle I have a learning disability and it’s called dyslexic and they knew that that they had to help me with my paperwork I feel so betrayed and took in a vantage of me and it’s unreal I will be Filing a complaint with the Better Business Bureau and letting them know what kind of people are working for this company I am a manager myself and coming from another manager’s point of you this is absurd and I wonder how many other people they have done this to More

Service Appointments are slow and unreliable I dropped my Jeep Liberty off for an oil change and Rear Suspension recall in July and left it all day with them. I had made an appointment for 7:30 a I dropped my Jeep Liberty off for an oil change and Rear Suspension recall in July and left it all day with them. I had made an appointment for 7:30 am and they had not completed my services by 3:30 pm when I called for an updated after emailing the service advisor multiple times throughout the day. They did not have the parts in stock to perform the recall, it would have been nice if they told me this going in, they supposedly ordered the parts and were supposed to call when they came in, I have yet to receive a call from them that the parts are in, it is now January. When I try to call or email the service department no one returns my calls emails. More