The worst car dealership experience for me. Having owned Toyota cars since I can remember, AC is just a base feature of any Toyota models. My son wanted to buy a Dodge car and so we went to Larson Dodge in Puyallup. The drive test did not involve the sales people, Paul & Charlie riding with us in the car, which is very surprising. During the drive test, I thought the fan/heater was an AC because it looked like one. Turned it on, heat and cool worked. There was no car manual in the car. In the dealership I asked Charlie of the other features of the car. I was informed that it has AUX and USB, and power doors. I was presented with a certified vehicle inspection checklist. Paul said that was everything they inspected in the car. I read that the heating, ventilation, air conditioning, cruise control, door locks (all switches) are in good condition and all Dodge standards are met. I’d say we were able to negotiate the price down to a whopping $1600 less. We accepted the offer and was FINALLY presented with the car manual before heading to the finance department. We signed the contract and was even happier that it came with a no hassle 72 hour exchange policy. On the drive home, with the manual we could finally look at, the AC look-a-like was not an AC but a fan and heater! No USB and No cruise control. Immediately we called and spoke to Paul & then Charlie. I told I was lied to on sales process and on the vehicle inspection checklist, and demanded a refund. Charlie started yelling and took my “lied to on the sales process” comment personally and yelled “No one has ever called me a liar. If you will say I lied about it then we won’t work with you and you can go to court anytime. I am giving you our attorneys number.” He slammed the phone down. I called again and he said the same thing and slammed the phone down again for the second time. My demand for a refund was never granted. Speaking with the GM didn’t help. He claimed that they made a “human error” on the vehicle inspection checklist and proposed that he will tint our car windows in exchange of the NO AC feature. He also suggested that we buy a fan that blows water to cool the hot air. I mean, DUH???
We decided to make use of the no hassle 72 hour exchange policy. The Dodge cars with AC they said they got are the brand new ones which are $8000 more. We said we’ll just look at their 2012 Corollas. Paul wouldn’t negotiate the prices down even if the Kelly blue book was $1,500 cheaper. Paul said KBB is not a seller. I checked other dealers online and showed him they have a 2013 Corolla $1,000 cheaper for a younger car with lesser mileage. To make the story short, I am left with no other choice because I am getting close to the 72 hour “no hassle” exchange deadline. We ended up agreeing to a Corolla Paul quoted on paper as $18,280 out the door price. We tested everything as working and it was good. With no other choice, we accepted the offer after drive test. He told us “it is a RENTAL CAR” AFTER we accepted the offer. Also price is changed to $18,868. Shocked and in disbelief, I begged for a refund again because of the too many errors on their part, and was denied. Paul said "it's either pay the listed price or keep the Dodge car with no AC”. No matter what I said, he wouldn’t knock the price down. Not a single cent of what was offered on their online website. Since we don’t really want a car with no AC, we were left with no choice but buy the overpriced Corolla. I suggest that people avoid this dealership. But if you really want to, please avoid Paul or Charlie. They are dishonest and rude. They won’t disclose material facts about the vehicle and lie of its features just to make a sale. They won’t consider throwing in some freebies like floor mats and cosmetic repairs. A couple of years ago, my husband and I bought a used as-is van at Michael’s Toyota of Bellevue. We were able to negotiate the price significantly lower than the asking price. Although it was as-is, they agreed to fix the little dent on bumper of the van and even gave us free new floor mats. They also made us use a brand new fully loaded Prius as a loaner car for FREE, while they fixed the dent of the van.