Larson Chrysler Dodge Jeep

Service cost me a windshield Below is the email I sent both general managers at Larson Motors. To date (5/10/16) I have not received a phone call or email response. Dear Sirs, Below is the email I sent both general managers at Larson Motors. To date (5/10/16) I have not received a phone call or email response. Dear Sirs, My name is JoAnne K. and I used to be a customer of yours. Recently, (on 4/9/2016) I brought my 2014 Jeep Cherokee in for routine service and recall updates; and left your service department with a broken windshield-something I did not have when I brought the vehicle in. The service advisor I was working with is Molly Enfield. When I received the vehicle in the parking lot, I noticed the crack in the windshield and immediately went back into the service department and notified Ms. Enfield. At first, she mentioned that I may have had a rock chip that cracked when the vehicle was washed, but admitted that there was not a crack in the windshield when the vehicle was taken in in the morning or she would have noted it. I can assure you, there was not a crack in the windshield when I dropped it off. Nor were there any rock chips. Ms. Enfield asked when I would like to have the issue taken care of and we agreed on Wednesday, April 13. Below is a synopsis of what has occurred since that agreement. • April 12th – I called to confirm that the windshield would be available and that the 13th was still arranged. Ms. Enfield was not available. o Left 2 messages that were not returned. • April 13th – Called again, received a return call late in the afternoon (not from Ms. Enfield, but Marcy) indicating that there was an expectation that I was bringing the vehicle in that day. We re-arranged for Friday, April 15th. • April 15th – I dropped the vehicle off at 8:00 am and was shuttled to work (making me an hour late). At 4:00, I was contacted that the shuttle driver was ready to pick me up, costing me another hour of work. • When I arrived to pick up the vehicle, I was informed that the windshield was not replaced because Ms. Enfield was unable to locate one for my vehicle. I was further informed that the windshield had to be ordered and it would take 10 days to receive it. • Today, May 3rd – after waiting the 10 days without any contact from your team – I was told that Ms. Enfield could not be ‘found’ and that it appeared that the windshield was not yet ordered. My perception at this point is that there is no intention to replace the windshield, since there have been no attempts to rectify the situation. All efforts have come from me and no follow up has been attempted by your team. We can argue about how the windshield got cracked, but I encourage you to look at the work that was done. One of the recall activities required the cowling around the windshield wiper motor to be removed and replaced. Looking at the crack, I believe this is when it occurred. But no one from your team has looked at it. I would like to also mention that when I picked up the vehicle on April 15th, the vehicle had been obviously driven way more than a few miles. And the vehicle still had plastic covering on the seat and a paper floor mat. My questions for you: Why on earth would you have me bring in my vehicle when you had not secured a windshield? Why on earth would you not follow up with a customer when you damaged their property? When on earth are you going to replace my windshield? In the opening of this email I said I used to be a customer. Did I mention that although I did not purchase the Jeep from you, I did purchase a Chrysler 300 from you. I will not be purchasing any more vehicles from you, nor will I have any more services performed by your service department. It is obvious to me that you are not the least bit committed to Customer Satisfaction. My expectation is that you will contact me to resolve this within the next day. My number is XXX-XXX-XXXX. I am looking forward to a satisfactory solution before I contact Chrysler/Jeep corporation directly. Customer number: XXXX Invoice number: DOCSXXXXX ______ This review is just the first step in my process that will also involve contacting Chrysler/Jeep. More

Nightmare for Active Duty Family Nightmare is the most succinct way to describe our experience with this dealership. As an active duty Army family, we went from a Honda Odyssey to a D Nightmare is the most succinct way to describe our experience with this dealership. As an active duty Army family, we went from a Honda Odyssey to a Dodge Caravan - no complaint with the van itself - the sales staff were professional and kind - the upper level management (customer service, sales manager and even corporate level), however, do not follow up with phone calls, emails or even formal Dodge Customer Complaints. We are currently unable to drive our brand new van, and it is our ONLY form of transportation, simply because of a titling/registration issue that could easily be solved. The owner, and any part of management associated with the name Larson, should be ashamed to even mention where they work. The way they have treated, and are treating us, should make any family & ESPECIALLY anyone who appreciates the sacrifices we military families make for this country, refuse to patron this family of dealerships. I will NEVER buy Dodge again, and neither will anyone who hears what my family has gone through. More

Great sales team I bought a used 2002 Ford Thunderbird last week and even though it was a used car I was given the treatment of buying a new car! Ty and Rob made a gr I bought a used 2002 Ford Thunderbird last week and even though it was a used car I was given the treatment of buying a new car! Ty and Rob made a great sales team.... Thanks for helping me get the convertible I've been dreaming about ?? More

LOVE MY NEW CAR! BEST Car buying experience EVER!!! I purchased a brand new 2015 Jeep Grand Cherokee Limited from Larson Jeep last week. I have purchased many cars both new and used, and this has been I purchased a brand new 2015 Jeep Grand Cherokee Limited from Larson Jeep last week. I have purchased many cars both new and used, and this has been by far the best experience I have ever had at a car dealership! From the moment I arrived and met my sales person (Elizabeth Powers "Liz"). I was immediately impressed. I have to try out every button in the car (and there are a good amount of buttons on this rig) and Liz was extremely patient with me the whole time, answering questions for me and showing me how everything works. The car test-drove beautifully, it was like riding on a cloud from what I was used to in my Nissan Pathfinder. I originally set-out to lease when I went in, mainly due to the implied savings on the payment. When I explained this to the sales manager that was helping to get my deal done (Robert Kupper) and the finance department, they helped me to get the payment down to what I was hoping for with a purchase. I was over the moon excited, to actually be able to OWN this new Jeep! They had me watch video's of all features that came with my car (nice touch!!) my new Jeep was all clean and ready to go with a full tank of gas, my phone linked to the Bluetooth and plugged in (charging). After the paperwork part of things, I was ready to go home in my new Jeep, and it was nice that Liz had it all ready to go for me...Thanks again guys! I will be back!!! More

Talk about taking care of a customer! These guys are great! I went in looking to buy my first new vehicle and although at first was directed towards the wrong vehicle for my needs, when br These guys are great! I went in looking to buy my first new vehicle and although at first was directed towards the wrong vehicle for my needs, when brought to their attention they went above and beyond to get me into the vehicle that suited me and my families needs. The manager Rob was very understanding and personable. Felt at ease the entire time at the dealership. Whole process was a lot quicker than I expected and I was off in my new 2016 Jeep Cherokee in no time. Don't hesitate to go here, these guys will treat you right and have you leaving with a smile and feeling good about the whole experience. More

Great Experience Look Larson of Puyallup is a 5-Star Dealership. I had a great experience purchasing my Jeep Patriot 4X4 . Meeting with the Internet Sales Manager Ty " Look Larson of Puyallup is a 5-Star Dealership. I had a great experience purchasing my Jeep Patriot 4X4 . Meeting with the Internet Sales Manager Ty "V" Van Sligtenhorst was a comfortable experience with no pressure and answering all my questions. Test driving the vehicle of my choice lead me to purchase with in house financing that was a simple process with little wait time for an approval . There was no surprises and it was a smooth, easy process for me to Test drive, Purchase and Drive home the vehicle I wanted that very same day. Thank You to the whole Sales Team and especially my Sales Person Ty "V: Van Sligtenhorst. Your customer for life, Terry. More

Sales Management are a pack of liars. The sales managers are liars. Be very cautious if you decide to do business with Larson Dodge Jeep. The sales tactics this delarship employs should be The sales managers are liars. Be very cautious if you decide to do business with Larson Dodge Jeep. The sales tactics this delarship employs should be illegal. More