Larson Chrysler Dodge Jeep

Service Department Lies I took my 2006 Jeep Liberty in for an oil leak. They gave me an estimate of $858.72 for an oil pan bolt the was not manufactures. After I left I had t I took my 2006 Jeep Liberty in for an oil leak. They gave me an estimate of $858.72 for an oil pan bolt the was not manufactures. After I left I had the oil leaked checked at another garage and they said the bolt was just loose. So they tightened it and no leaks and no charge. Larson charged me $125.81 for their Courtesy Multi Point Inspection. In addition Larson gave me an additional estimate of $2,009.62 for a 90,000 mile checkup when in reality the 60,000 mile check up was done just about a year or so ago and the car only has 85,000 miles on it. When I asked about why this was so critical they said they purge all service records after 3 years and they did show I ever had a 60,000 mile checkup. They also said that I needed a rear break job ASAP for $624.42. They told me the inspection showed that my front brakes were 8 mm and my rear brakes were 3 mm and needed new brakes for safety sake. I took the Jeep to two different automotive shops and both told me I had 10 mm on the fronts and 5 mm on the rear and didn't need a brake job. Neither shop charged me for the inspection. This service center will lie to you while looking you straight in the eye. More

Finance people are a joke The sales person I worked with was great, easy to deal with no problems. sales Manager was rob, again great easy to talk to easy to deal with no probl The sales person I worked with was great, easy to deal with no problems. sales Manager was rob, again great easy to talk to easy to deal with no problems…..the problems lies with the finance manager ron george, this dude is a joke, had to do my paper work 4 different times because he wouldn't listen to what I wanted and didn't way, kept adding stuff…trying to put the mighty dollar from my pocket to his, from mine of course….if it wasn't for the horrible experience in finance I would highly recommend this dealership to every one…..but ron totally wrecks that for me….oh and since when do you not get your brand new vehicle washed, you know I did drop almost 70k you would think I could at least get a clean truck….. More

Not trustworthy Unbelievable, can't be trusted! we have one car, took it to them to get the computer re-flashed completely, the car has already had diagnostic work do Unbelievable, can't be trusted! we have one car, took it to them to get the computer re-flashed completely, the car has already had diagnostic work done - it was determined to be the computer. The dealer is the only one who can do this. But talking to the service manager he had other ideals that didn't and couldn't make sense. Why? Too chase that 1,500 charge after all - Russel Wilson doesn't come cheap. What they did is simply unplugged everything and reset the computer so it would run - but the problem is still there and charge 131.00 Cleaver! not really! - Now! lets see them respond to this? maybe give me a call and say come back in - we will do it right..No! just look on this page you will see they only respond to the compliments, wish I had Russel Wilson's money so we could get a new car and support my family! Thanks Look Larson More

Scandalous F&I Practices!!!! The finance team is SCANDALOUS! Sell sell sell and at any price! This includes paying $925 for GAP insurance and 3K for a 3/36 extended "warranty" on The finance team is SCANDALOUS! Sell sell sell and at any price! This includes paying $925 for GAP insurance and 3K for a 3/36 extended "warranty" on a 2014! We have bought from the Larson line of dealerships for years but always gotten financing through our credit union beforehand. My sister decided to wait and get financing at the dealership. Well she paid a HIGH price for that financing. Her interest rate was fair through the CUDL program but the sales of backend crap in the finance department was scandalous! It started with offering her 5k for her trade in the weekend prior to buying and then offering her $3600 when she came in to actually buy. Then on to an Finance with Eric to sell her an extended warranty for 3k +tax! GAP twice the going rate and they told her they were "throwing in" a $400 key replacement service and then charged her for it. The presentation was so high pressure and he used all jargon that she was completely confused by what was offered. He kept telling her the manufacturer warranty only covered parts that were "touched by oil", which was basically VERY LITTLE and that an extended warranty was VERY important. "Did she know how important and how much she needed it?". Eric told her the warranty was for 100k on the phone, but it was really for 36k, and said she was charged for the key replacement service after he had deducted $1000 from the warranty price (when he said it was free to begin with). The warranty should been $4000? She paid 16-18% of the vehicle price in GAP and an extended warranty. Anyone else see something wrong with this pic??? When she asked about the extra charges and why the total for the warranty wasn't discussed (just the monthly payment) she got the run around. She was finally able to speak/work with another manager, after unsuccessfully trying to work with another finance person (female), who gave her $200 off the $3k warranty, extending it to 84/100k and took off the $400 key charge. If they could arbitrarily extend the warranty from 3/36 to 84/100,, why didn't they initially offer her that warranty? They cannot refund her money because the deal was "locked" at headquarters and any refund would have to come off the back end of the loan at payoff. I will say that the second manager she worked with actually took the time to go through all charges and explain payments. The initial F&I guy extended her payments from 72mos to 84 (without telling her) so that her payment came down for the overpriced extra charges. Maybe this stuff isn't "illegal" but it sure as hell is questionable. I will NEVER buy from Larson again and I will recommend anyone read reviews on a dealership, especially this one, before purchasing. They showed their true colors and it's all about gouging the buyer. Buying a new car should not include having to put your "wallet" under lock and key. I call this bad business practices and bait and switch. Read other reviews about this dealership and you will see a trend! More

Chrysler Mentality I have a 2011 T&C. There were two recalls on this van, one for the software for the O2 sensor and the other for the back quarter windows (motor gets w I have a 2011 T&C. There were two recalls on this van, one for the software for the O2 sensor and the other for the back quarter windows (motor gets wet, catches fire). I made an appointment, waited two weeks and went in for it. The person who received me looked up the particulars and stated that the one software recall was done. (It was not but that is another dealership) I had an 'idiot light' on, emissions and the van mpg was very bad. They told me I had to pay them $125 bucks to do a diagnostics on the van, for a recall. I asked them about the rear window recall and was told it would only take a few minutes. I thought great, then was told they were just going to disconnect the wires from the motors. In other words disable the windows. For how long? Well, permanently. I asked the guy if he thought that was 'fixing the problem" he said... Yes. I replied "so driving around in a 35K dollar van with no working windows is acceptable?" He said it was just the back windows and thought it was no big deal. I left. Went to another place, non-Chrysler and had the 'idiot light" reset for $50 bucks I'm finding out that out of six dealerships from the East to the West, it is the same mentality. Chrysler doesn't care about the customer. I will never step foot into another Chrysler dealership or buy another Chrysler product. Two years ago in Boise ID caught the service guys on video riffling through my van. They never did what I paid them to do. The only reason why that dealership responded was because of the video I had. The person admitted not doing what they said they did, but if not for the video, that dealership would have just denied it. Did I get an apology from the GM? Nope, nothing.. The only good Chrysler dealership I have had the pleasure of dealing with was Lanoire TN. When the back breaks caught on fire. That dealership went out of its way to take care of my van, me and my GSD. One out of six is not good odds. More

worst. dealership. ever. I sold my car to larson a few weeks ago. They told me I would have my check by Friday at the latest. I told them not to mail it cause I needed it asap I sold my car to larson a few weeks ago. They told me I would have my check by Friday at the latest. I told them not to mail it cause I needed it asap so I would come pick it up. They said "okay that sounds great, we'll call you!".......well 2 weeks later I called every day and each time I called, they said they would have someone call me back, and they NEVER did. They kept saying that they havent received my title yet so they cant give me a check until they get it. Welllll....today I see some guy driving around in MY car. AND HE SAYS HE BOUGHT IT TWO WEEKS AGO AND HAS THE TITLE. How does that make sense? So they recieved the title two weeks ago, sold my car for double what they were SUPPOSED to pay me, and still havent wrote me a check. So I go down there today and they say "oh sometimes our accounting area takes a while to get the ball rollin" .....but it didnt take them but 2 seconds to turn around and sell my car to someone else. The whole place is a bunch of xxxxxxxx. Every single sales person there is a liar..especially CHAZ. I Will never buy or sell anything to larson and this is a warning to anybody thinking about doing so. DONT DO IT. ..THEY WILL DO ANYTHING POSSIBLE TO xxxx YOU OVER. More

criminals Lying thieves. Even charged me for tranny fluid that just leaked right back out. And good luck getting a strait answer out of any one there. They just Lying thieves. Even charged me for tranny fluid that just leaked right back out. And good luck getting a strait answer out of any one there. They just transfer you on to the next person until there isn't any one left then you mysteriously get disconnected . More

Bad customer service! Dishonest! To many mistakes! The worst car dealership experience for me. Having owned Toyota cars since I can remember, AC is just a base feature of any Toyota models. My son wa The worst car dealership experience for me. Having owned Toyota cars since I can remember, AC is just a base feature of any Toyota models. My son wanted to buy a Dodge car and so we went to Larson Dodge in Puyallup. The drive test did not involve the sales people, Paul & Charlie riding with us in the car, which is very surprising. During the drive test, I thought the fan/heater was an AC because it looked like one. Turned it on, heat and cool worked. There was no car manual in the car. In the dealership I asked Charlie of the other features of the car. I was informed that it has AUX and USB, and power doors. I was presented with a certified vehicle inspection checklist. Paul said that was everything they inspected in the car. I read that the heating, ventilation, air conditioning, cruise control, door locks (all switches) are in good condition and all Dodge standards are met. I’d say we were able to negotiate the price down to a whopping $1600 less. We accepted the offer and was FINALLY presented with the car manual before heading to the finance department. We signed the contract and was even happier that it came with a no hassle 72 hour exchange policy. On the drive home, with the manual we could finally look at, the AC look-a-like was not an AC but a fan and heater! No USB and No cruise control. Immediately we called and spoke to Paul & then Charlie. I told I was lied to on sales process and on the vehicle inspection checklist, and demanded a refund. Charlie started yelling and took my “lied to on the sales process” comment personally and yelled “No one has ever called me a liar. If you will say I lied about it then we won’t work with you and you can go to court anytime. I am giving you our attorneys number.” He slammed the phone down. I called again and he said the same thing and slammed the phone down again for the second time. My demand for a refund was never granted. Speaking with the GM didn’t help. He claimed that they made a “human error” on the vehicle inspection checklist and proposed that he will tint our car windows in exchange of the NO AC feature. He also suggested that we buy a fan that blows water to cool the hot air. I mean, DUH??? We decided to make use of the no hassle 72 hour exchange policy. The Dodge cars with AC they said they got are the brand new ones which are $8000 more. We said we’ll just look at their 2012 Corollas. Paul wouldn’t negotiate the prices down even if the Kelly blue book was $1,500 cheaper. Paul said KBB is not a seller. I checked other dealers online and showed him they have a 2013 Corolla $1,000 cheaper for a younger car with lesser mileage. To make the story short, I am left with no other choice because I am getting close to the 72 hour “no hassle” exchange deadline. We ended up agreeing to a Corolla Paul quoted on paper as $18,280 out the door price. We tested everything as working and it was good. With no other choice, we accepted the offer after drive test. He told us “it is a RENTAL CAR” AFTER we accepted the offer. Also price is changed to $18,868. Shocked and in disbelief, I begged for a refund again because of the too many errors on their part, and was denied. Paul said "it's either pay the listed price or keep the Dodge car with no AC”. No matter what I said, he wouldn’t knock the price down. Not a single cent of what was offered on their online website. Since we don’t really want a car with no AC, we were left with no choice but buy the overpriced Corolla. I suggest that people avoid this dealership. But if you really want to, please avoid Paul or Charlie. They are dishonest and rude. They won’t disclose material facts about the vehicle and lie of its features just to make a sale. They won’t consider throwing in some freebies like floor mats and cosmetic repairs. A couple of years ago, my husband and I bought a used as-is van at Michael’s Toyota of Bellevue. We were able to negotiate the price significantly lower than the asking price. Although it was as-is, they agreed to fix the little dent on bumper of the van and even gave us free new floor mats. They also made us use a brand new fully loaded Prius as a loaner car for FREE, while they fixed the dent of the van. More

Worst Customer Service EVER! I own a 2013 Chrysler 300S. I had a few issues come up that are ALL supposed to be covered under warranty and since the Larson Chrysler Jeep Dodge Ram I own a 2013 Chrysler 300S. I had a few issues come up that are ALL supposed to be covered under warranty and since the Larson Chrysler Jeep Dodge Ram Service of Puyallup is closer for me and my husband we choose to make an appt. there to get the issues addressed. We purchased the vehicle from a different location, but had the SERVICE work done at the Puyallup Larson Chrysler Jeep Dodge Ram location. The first time I called the wait was over 2 weeks, was told ONLY Monday-Friday was available for service, which I now know they are available on Saturday's also! We ended up waiting for a day I had off (for a graduation) so I could drop it off in the morning, and pick up after the graduation. I called a couple days before the service appt. and asked if I could get a rental car so I didn't have to inconvenience people to get me around. The man I spoke to in the service department said "Did you purchase the vehicle from us?" When I told him I did not, he said he could not give me one but I could rent one for $35 a day plus the cost of fuel! I declined on that one. When I dropped the car off I asked that they call me husband when the car was finished as I would not be able to answer the phone. I had to re-explain all the issues I had with the car (I had already told these all over the phone when I made the appt.). When they called my husband to say the car was finished, they said they didn't do anything to the car, and wanted $400.00 to do work plus tax of course (The part was only $80.00). We declined at this time, as we wanted to talk about it more. When I was able to call them to see what time I had to pick my vehicle up by the man I spoke to couldn't locate what was going on with my car (they had just called my husband not even 30min prior) He said I had to be there by 6 pm. I asked if their was anyway I could come in later and get it. Said he needed to look into it and see what was going on with my car. He confirmed MY number and said he'd call me back. I asked he leave a detailed message as I wasn't going to be able to answer. I ended up NOT receiving a phone call back, or a message on if I could pick up the vehicle later. So I left the graduation early to go pick up my vehicle. When I showed up the lady at the front service desk was shocked to see me. She said "Oh I thought you were picking the vehicle up later" I explained what happened with the phone call and no response, and how upset I was receiving such terrible customer service from this place. She walked me over to get my keys and explained what happened with the vehicle. The thing they need to charge for was not covered under warranty, and she explained why, and I understood that, and was fine with it. When she said they couldn't fix my headlight lenses because there was no moisture in them at this time (of course not it had been nice ALL week), or my brake light issue because it didn't go off on them when they test drove it (obviously, I told her it only did it first thing in the morning when I first drove the vehicle) I asked why they didn't have something to detect for these things? She said to just bring it in when it happens again. I said last time it took me 2 weeks to get my vehicle in. She said "Not now, you can just drive up and we will have a tech come check it out." I told her my work schedule doesn't just let me drive up when something goes wrong with my car. I was VERY upset with how short she was being with me. I told her I didn't spend this much on a vehicle to get bad service and have to drive it there only when the issue is happening at that moment. The lady then proceeded to tell me, "Well you didn't purchase the vehicle here." At this point I was extremely ticked off that I have now been given terrible service 2 times now because I did NOT purchase the vehicle from them. I walked out of the place after she had made her last statement. I called and left a message with the General Manager, who called me back, but I had missed the phone call. I called him back and the receptionist said he was gone for the evening. I asked what his hours were the following day. She said "Ummm...I am assuming 8am-5pm." Who would of thought?? Another terrible customer service experience with them! I called the following day around lunch time and left a message. This was on a Friday. Now here we are Monday afternoon and he has still yet to call me back!!! I didn't expect the General Manager to have any better customer service skill than his employees, and he is starting to prove me right! I will NEVER recommend this place to ANYONE! I will make sure this review is posted everywhere it should be. They treated my husband and myself terrible because we did NOT purchase the vehicle from them! Last I checked they service Chrysler's, and if you have a warranty it should NOT matter what Chrysler service place you take it to! Heck even if you doesn't have a warranty it should NOT matter. Apparently to this place it is ALL about the money! More

Customer service We have purchased four vehicles through your dealership in the last two years. Our experience during the purchase has always been relaxing and profes We have purchased four vehicles through your dealership in the last two years. Our experience during the purchase has always been relaxing and professional. Working with Lance and Tony I knew we would be taken care of. They both went out of there way to make us feel relaxed and satisfied with our deals. Lance never once made us feel pressured into buying unless we were 100% in love with our vehicles. Lance went way out of his way to make it happen. My only complaint is with your service department. I brought my Dodge Ram in for a check engine light and it took two weeks for them to figure out what was wrong. My vehicle was parked in the back and not a priority until I came in a learned the mechanics were told to work on other vehicles. I have since learned there have been recalls on the check engine light etc and I was never informed by mail, phone, or in person. I am thinking of doing my service else where. This is not the first time this occurred, I know employees we're let go for the same issues and I'm starting to see it again. More