Larson Chrysler Dodge Jeep

Came here for an oil change.... I forgot my coupon and was told by the girl that I needed to go home and get it and bring it back... She wouldn't honor it.... I also took my truck in for the recall notice was told by the girl that I needed to go home and get it and bring it back... She wouldn't honor it.... I also took my truck in for the recall notice... When my truck was done, no one told me if my truck needed the recall fixed or if it was ok. They just told me to pay at the cashier... They were suppose to wash my truck and did not.....They didn't tell me how much it was going to be and didn't tell me where my truck was. I had to wonder the lot looking for it. The truck was parked all the way in the back next to the employee cars.... I wil never go back to larson dodge..... More

Loved our experiencee purchasing a certified used Jeep Liberty. No pressure or phony sales people. That was a huge plus for us! Though we still haven't heard anything regarding the second set of keys th Liberty. No pressure or phony sales people. That was a huge plus for us! Though we still haven't heard anything regarding the second set of keys that were missing. More

Worked with Carl who was very professional and helpful. His knowledge of product was even more than I could have imaged from any sales person. Thanks for being so kind and helpful, LOVE MY NEW 2014 CHALL His knowledge of product was even more than I could have imaged from any sales person. Thanks for being so kind and helpful, LOVE MY NEW 2014 CHALLENGER..... More

Joy and Tyler were a pleasure to do business with. Buying a new vehicle is always very stressful. Dealing with salespeople that are not pushy makes the experience more enjoyable. We will defiantly come back a new vehicle is always very stressful. Dealing with salespeople that are not pushy makes the experience more enjoyable. We will defiantly come back to Larson and deal with Joy and Tyler again. More

I was looking for a newer car for my wife, and I drove by Larson Motors and seen the car she wanted. I was greeted by Carl Hillis. He showed me the car I was interested in. I was very impressed on how much h Larson Motors and seen the car she wanted. I was greeted by Carl Hillis. He showed me the car I was interested in. I was very impressed on how much he knew about the car, and all its features. He treated my wife and myself with great respect. I would highly recommend Larson Motors, and ask for Carl Hillis...Great experience and will be going back when It is my turn for a new car More

I have purchased a number of vehicles from Larson Dodge over the last 12 years, each experience has gotten better and better. The most recent (today 12/26/13) was no exception; our sales person Kim was out over the last 12 years, each experience has gotten better and better. The most recent (today 12/26/13) was no exception; our sales person Kim was outstanding in her demeanor, knowledge and general attitude. She was very straightforward and truthful. At no time did we feel we were being told what we wanted to hear or otherwise being dealt with in any way other than professional. It was truly a pleasurable experience and one that we will look fondly upon. In addition to Kim, we also dealt with Paul (New Car Sales Manager) and Stephanie (financing), both of whom were equally professional, personable and friendly. I would highly recommend anyone to purchase a vehicle from Larson Dodge/ More

Internet Salesman John Abbot was very responsive to my questions. I live in Vancouver, Wa. which meant a 140 mile drive trusting the car and the deal would be as we agreed to over the phone. When I arriv questions. I live in Vancouver, Wa. which meant a 140 mile drive trusting the car and the deal would be as we agreed to over the phone. When I arrived late in the afternoon (Sunday around 5:30 pm), the car was ready to go as promissed and although I arrived shortly before the dealership was closing for the evening, John and the team did not make me feel rushed to get everything taken care of, questions answered and back on the road for home. I have purchased a number of new cars from dealerships over the years and I would say this has been my best experience...from the dealership to the salesman. More

Both jeff and blaire were amazing! Loved the customer service that was provided! I would recommend you to anyone based on that alone!!! Lovin my patriot!!!! service that was provided! I would recommend you to anyone based on that alone!!! Lovin my patriot!!!! More

We began our search online and went into the process a bit undecided on what vehicle my wife really wanted. We found a 2011 Dodge Durango that was available at Larson Motors and so we decided to head dow bit undecided on what vehicle my wife really wanted. We found a 2011 Dodge Durango that was available at Larson Motors and so we decided to head down and look at it. From there, the experience was average to below average with anything relating to Larson Motors. We were approached by a manager who seemed more interested in advising why he couldn't take *anything* off the vehicles and wanted to share with my wife why the Durango size was going to be missed. Interesting approach but turned us off completely. We couldn't deal with one single individual while on the lot and instead got handed off to Kimberly who helped us up to the point we decided to test drive. At that point, she had "too much" going on so we got handed off to another salesperson whom's name is forgotten. He takes us on a test drive. Because we were paying cash, we really wanted to talk it over and look at our options and see if we really wanted to invest 35k in a vehicle - so we lost that salesperson and in comes the hero Nick (e.g. manager) to tell us he had no room to negotiate on the vehicle. My wife loved the vehicle but at that point we decided to walk away and figure out what to do next. We returned 5 days later as the wife really wanted this Grand Cherokee (2011 Overland V8) and we showed up unannounced and things seemed to move quickly enough until we were introduced to the "finance" guy which wanted to sale us everything under the son though I shared that we were already writing a 38k check in cash and prefer to not add to the bill. 35 minutes later, we are finally done. Then, I asked one last question... we really need a 2nd key for this vehicle. With this question, you would have thought I asked for upgrade from V8 to V10, 200 more horsepower, and a lift kit. The "circle the wagons" routine began. It was a used vehicle and they only have what is turned into them. The keys (keyfob'ds) are available online and if you get one we will happily program it...for $60.00. The keyfob would cost Larson about $300 bucks tops with a bit of that in pure labor. We still don't have that keyfob and they have our $38k. This experience led me to the point I wanted to walk away but my wife loved the vehicle, and honestly, so do I. If it wasn't for the pure love of the exact vehicle we purchased I'd proudly take my services elsewhere. To all the Larson "employees", you had no interest in helping us make the right decision and instead just wanted to get the money. It was a overall below average experience. They weren't "crooked" but I have no desire to be a repeat customer. Ironically, they email me saying "Please be assured that this is not the end of our responsibility. At our Automotive Group, we hope to continue our relationship after your purchase..." which is funny because I prefer to not deal with them again. Sorry, you've lost this customer and we will avoid shopping at Larson going forward More

Kim was very instrumental in getting our sale going smoothly with all of our concerns and issues resolved in a timely manner. Her outstanding customer attitude and a sincere Sales Person made us stay smoothly with all of our concerns and issues resolved in a timely manner. Her outstanding customer attitude and a sincere Sales Person made us stay with Looklarson for a new vehicle. Thx Kim for all of your assistance in our car need. from Mr./Mrs Heti Lemalu. More