Larson Toyota of Tacoma

Salesman lied about being able to get car registered out of state for nurse traveling to work in Washington, I would not have bought if I could not have registered it easily and they quickly passes the job of state for nurse traveling to work in Washington, I would not have bought if I could not have registered it easily and they quickly passes the job off to me once the deal was signed. Problem was they still haven't finished the deal. I got a POA and through my own expense I had someone back home to complete the registration and the dealer still could not provide the lien holder or a title number 12 days after the sale. The GM got involved and it was no help. Nothing more then excuses for the salesman's dishonesty and I don't know how I am getting to work. I guess it is sorry about your luck but they will say anything to make a sale at Toyota of Tacoma. More

Great customer service buying our new 2020 highlander however, it has been over 3 months and we still don't have our registration. I have called numerous times and they said they would call right back an however, it has been over 3 months and we still don't have our registration. I have called numerous times and they said they would call right back and never did. William Roberts More

Paul Harden is the consummate professional. He made the whole car buying experience very smooth for me and kept me informed throughout the process. I was in and out in 2 hours! He paid attention to all th whole car buying experience very smooth for me and kept me informed throughout the process. I was in and out in 2 hours! He paid attention to all the small details so easily overlooked. Feeling worn out at the end of the day, after I arrived home, an hour north of Tacoma, came to realize I had lost all my paperwork, documents, and a check in the dealership parking lot. Paul went all out to look for them and upon finding them, secured them for my pick up the next day. I had also arrived at the dealership in a car rental and Paul took care of the drop off for me as well. Excellent customer service! I highly recommend him for your next car-buying experience. More

Dustan was very helpful and polite. We had a specific set of parameters for a car in mind and he matched them up perfectly! Great guy, very communicative, responsive to texts which is a must these days! set of parameters for a car in mind and he matched them up perfectly! Great guy, very communicative, responsive to texts which is a must these days! More

Great buying experience, Evin Jones helped find the perfect SUV that met my families needs. I would definitely recommend Larson Toyota of Tacoma to anyone looking to purchase a new vehicle. They have perfect SUV that met my families needs. I would definitely recommend Larson Toyota of Tacoma to anyone looking to purchase a new vehicle. They have a large inventory and excellent customer service. More

This was the best sales experience I've had recently. I highly recommend setting-up an appoint with Rob! Rob was so knowledgeable, walked me through each feature and technicality of the car (which has not highly recommend setting-up an appoint with Rob! Rob was so knowledgeable, walked me through each feature and technicality of the car (which has not been my experience with other dealerships), and made sure I had a full test drive experience. He answered every question, and most importantly, this did not feel like the typical, scripted sales pitch we experienced elsewhere. He did not not apply pressure, but rather made sure I felt my needs were being met, which feels so rare nowadays. I'll be recommending this dealership and Rob to those in search of a new vehicle. More

First time buyer and my experience was fine. The car purchase process is challenging and tiring; our salesperson Paul made it smoother and easier. He was considerate, helpful and courteous. purchase process is challenging and tiring; our salesperson Paul made it smoother and easier. He was considerate, helpful and courteous. More

I’ll give them this they have a good selection and the price was right but that’s where it ends. I was ripped off during the financing. I fell prey, my stupidity, to the theatrics of the sales guy and the price was right but that’s where it ends. I was ripped off during the financing. I fell prey, my stupidity, to the theatrics of the sales guy and the finance guy they snuck in $7,100 of unwanted and not agreed to contracts. Buyer beware check every line and don’t trust. More

Larson Toyota is a buyer beware dealership. In my experience with Larson, the salesman was friendly enough, but the antics behind the scene with their financing dept leaves me with the thought of une experience with Larson, the salesman was friendly enough, but the antics behind the scene with their financing dept leaves me with the thought of unethical practices of packing. After negotiating the price of the truck we were purchasing, the salesman provided an estimated payment amount at a quoted interest rate that included maintenance contracts and GAP insurance that was not discussed or approved. During the finance signing, the finance specialist was distracting and did not explain each signature or review the paperwork. Once reviewed, after home, they had included over $6000 of maintenance contracts and GAP insurance that was not wanted, and even refused verbally. When reaching out to Larson to correct the situation, we were told they record all finance office interactions and would review if there was agreement. When in the office, the GAP insurance was offered for free, which we agreed to if it was not something included in the loan. Who refuses free. But when reviewing the documents, again, it was included in the overall loan. Their distraction practices, packing and loading the loan with the maintenance package included so the payment appears to be correct is completely deceitful. If you are about the selection, Larson provides, but be sure to review each and every line on your financing and all documents being signed closely. They will bait and switch and we will not be returning to this unethical organization. More

Our salesperson Tony was great and patient with us in buying our new truck made our buying experience great and met our expectations on finding right truck thank you! buying our new truck made our buying experience great and met our expectations on finding right truck thank you! More