Larson Toyota of Tacoma

Bad Service department This happened twice in a row that the fluids were not topped up and was charged for it. I let it go for the first time as things do happen sometimes This happened twice in a row that the fluids were not topped up and was charged for it. I let it go for the first time as things do happen sometimes but when asked about it second time, no one was ready to take responsibility that their was a mistake not even service department leader or service advisor(Robin) except one mechanic who accepted it was missed. All i wanted to convey was that they should double check before you give customer a product which you have charged them for but is not done. But all I heard was the explanation to cover up. I don't know if that happens repeatedly with customers but i am not going back to larson again. If you can mark it as done on paper and charge for it please do accept responsibility for delivering undone work to customer. Thank you. More

2019 Tacoma Had to get Toyota of Olympia to honor warranty work that Toyota of Tacoma absolutely dropped the ball on. TERRIBLE CUSTOMER SERVICE! AVOID THIS PLAC Had to get Toyota of Olympia to honor warranty work that Toyota of Tacoma absolutely dropped the ball on. TERRIBLE CUSTOMER SERVICE! AVOID THIS PLACE! More

Quick and Painless I was In the market for a new Car and just checking Toyota last to say that I had since I already believed that I was going to by the Niro. Received a I was In the market for a new Car and just checking Toyota last to say that I had since I already believed that I was going to by the Niro. Received a no-pressure service from the salesman James Chen he was great and worked with my timetable and my busy schedule. I changed my mind have after reviewing and test driving. Aaron Bakewell from the finance dept was amazing due to timing constraints I had all four of my children it was amazing to see how he involved them in the process to run so smooth with 4 kids around and all under 12. I will be at Larson for my next vehicle as well. More

2019 RAV4 We had a great experience buying our Rav4 and Dan Valdes was our sales person. He made our visit very pleasant and I was happy with the deal we made. We had a great experience buying our Rav4 and Dan Valdes was our sales person. He made our visit very pleasant and I was happy with the deal we made. More

Bait Marketing Unfortunately we experienced bait marketing and waste of a morning on a day off. My husband and daughter drove 45 minutes to potentially buy her a ne Unfortunately we experienced bait marketing and waste of a morning on a day off. My husband and daughter drove 45 minutes to potentially buy her a new vehicle. We had been researching online and found the one she was ready to buy. We e-mailed the dealership the night before to confirm that the vehicle was still available and a salesperson called us first thing before business hours the next day to confirm that the car was still available and that it would be pulled up ready to see and test drive. Once they arrived they were told it had been sold already. The salesman working with them explained he had to go home because of kidney stones and quickly handed my husband and daughter over to another salesperson...who ultimately put on a sales talk for another vehicle at a higher price out of our daughters price range. My husband and daughter got up and left. More

2013 Toyota Tacoma We went in on 10/27/2019 looking for a used Toyota Tacoma. We dealt with James and Jon-Erik. I would highly recommend both of these salesmen. We didn' We went in on 10/27/2019 looking for a used Toyota Tacoma. We dealt with James and Jon-Erik. I would highly recommend both of these salesmen. We didn't feel pressured during the whole buying experience. When we went into finance to finalize our purchase, Andy Lee was very helpful also. We were approved for a loan at a little bit higher interest rate than we would have normally gone with, but we agreed on the terms. Andy called us back the following Wednesday to let us know that he had found another lender at a lower interest rate, with the same terms as the previous lender. We went back in today and signed new papers. We are very happy with our experience at Larson Toyota of Tacoma. More

Great customer service Great sales team. No pressure. Walked in looking for a new Toyota Corolla hatchback and left happy. Jesse Valentine is a good sales associate. Thank Great sales team. No pressure. Walked in looking for a new Toyota Corolla hatchback and left happy. Jesse Valentine is a good sales associate. Thank you Jesse. More

Take your business elsewhere Today's experience was good and bad. I brought my car in for a non operational rear windshield wiper. After doing the paperwork I was told about the $ Today's experience was good and bad. I brought my car in for a non operational rear windshield wiper. After doing the paperwork I was told about the $130 dollar diagnostic fee which I agreed to and about how it would be waived if the car was worked on at toyota. I agreed to both. However after about 2 hours I was told that I would need a new WIPER MOTOR that was $310. I decided to not buy the part and only pay for the diagnostic. I left toyota and went to "j and j auto". They took 5 minutes, looked at the wiper and told me it was a loose bolt. They tightened the bolt up and put me on my way and didnt charge me a penny. I went back to toyota & they refused to refund me the WRONG diagnosis they had given me. Why should I pay $130 for a WRONG diagnosis? Either their mechanics are incompetent or they are trying to make money by giving customers WRONG diagnosis. If yall need services I suggest going to J & J Auto instead of Toyota of Tacoma. They will LIE to you just to get your your money. More

Sat waiting on financing more than 3.5 hrs Our sales person Dan Valdes was great :) Husband &I were not happy about how long we sat waiting on to be financed for our new Rav4 we arrived at dea Our sales person Dan Valdes was great :) Husband &I were not happy about how long we sat waiting on to be financed for our new Rav4 we arrived at dealership 12:45 that afternoon left at closing time that evening still needed to come back to finish signing paperwork next day... did not leave happy with maintence package We did leave aggravated:( More

Love My Toyota Tacoma! No pressure to buy. Used the Costco pricing and was happy with the savings. Also, Dustan was great! He was very attentive and made the experience a No pressure to buy. Used the Costco pricing and was happy with the savings. Also, Dustan was great! He was very attentive and made the experience a fun one. Love my Tacoma! More