Larson Toyota of Tacoma

This dealership is exploiting people and taking advantage by asking a lot more money over MSRP. shameful! The staff was very rude to begin the conversation and started asking for money before checking for c by asking a lot more money over MSRP. shameful! The staff was very rude to begin the conversation and started asking for money before checking for car details and inventory. More

Bought a used 2020 Nissan Rogue and within the first month I'm having to replace the throttle body harness, service and part will cost me 3700 dollars. I didn't buy the car with a warranty because it on month I'm having to replace the throttle body harness, service and part will cost me 3700 dollars. I didn't buy the car with a warranty because it only has 40k miles on it and it's 3 years old so I thought a warranty wouldn't be needed. The error codes that the tech I took it to showed that the codes had occurred before as well but these were never disclosed to me during the buying process. Not sure if they just didn't see the previous error codes or what. Will never deal with this dealership again, awful experience. More

this place Took advantage of 1st time car buyers. Initially working with Joey online started great,, then when we arrived he handed us off to his dad and things started going downhill. We agreed on a Initially working with Joey online started great,, then when we arrived he handed us off to his dad and things started going downhill. We agreed on a price that was not what we ended up paying. They kept us there waiting around for almost 5 hours and then fast talking unprofessional "finance manager" Sarah quickly and sloppily went over paperwork and we stupidly just signed.. she is in on the scam of sliding in extra fees for things the sales snake said were included for free. It's our fault for trusting people and signing stuff but again, this was our first time and we were tired and just wanted to go home finally. Didn't think they could legally LIE to our faces and scam us that hard. Then on top of all that, 3 separate people all said I'd get a call NEXT day to book appointment to get windows tinted and paint protectant on, never got a call. I've been emailing several times for over a month and just been lied to about getting a call that day multiple times which still never happened. Still waiting for that call to this day LOL. Then was told after a month OF ME ASKING, oh your phone # isn't in our system. Why is that just now being discovered after I asked MULTIPLE TIMES FOR AN UPDATE? sucks I've had to initiate every conversation and theres no communication or updates on their end. They got me and my $ so now they don't give a xxxx anymore. Completely different vibe than when they wanted me to buy vs after I actually signed. Im terrified what the service department is like once I finally do get that appointment..IF that ever actually happens. I'm sure ill have to call and complain to a manager since these people obviously can't do their job and make a simple phone call. Just one lie and excuse after another when you reach out to the sales person for help.Our fault for being naive but shame on them for using that against us. The sales people at larson are why this industry has the scummy reputation it does. Their rating on BBB is an F. Titus will, where we originally went has an A. Should have just worked with them after all and got on the wait list to order my car. Unfortunately the model I wanted is hard to find and these guys were the only ones with one available in literally all of washington. I was in a time crunch to get a vehicle and should've done more research on the dealership before ever stepping foot in that place. Lesson learned. I will never buy from them and urge others to not 'look' larson but look literally anywhere else. More

My wife and I just purchase two Toyota vehicles from Toyota of Tacoma. I have had several vehicles in my time and I have to say that I have never dealt with a more professional group of people. No hassl Toyota of Tacoma. I have had several vehicles in my time and I have to say that I have never dealt with a more professional group of people. No hassle, questions were answered, they spoke with my wife concerning her vehicle and with me concerning mine. My salesperson was Tony Petrina and a super special that you to the Finance Mgr Sarah. Should I purchase another car in the future I will most definitely return to Toyota of Tacoma. I will also tell everyone I know that is looking for a car to give them a chance. I will be worth it. More

This rating applies only to the sales process. Rafael connected with me early on when I started looking for a used Corvette. I had a lot of questions about the car that I was thinking about buyi Rafael connected with me early on when I started looking for a used Corvette. I had a lot of questions about the car that I was thinking about buying. He was very professional and responsive during the process. I lived 2.5 hours away and didn't want to drive up to Tacoma unless I thought we could agree on pricing and a trade. We got that to a good place and I drove up and we finalized things. He even showed me what maintenance the dealership had done when they inspected the car. It was a stress free process, and he, his manager, and the appraiser all congratulated me on buying their 2012 Corvette. More

My salesman was the most efficient, professional engaging of the many vehicle purchases I have made. I was told I could wait in the "more comfortable waiting area while he spoke w/Finace. The chairs were old of the many vehicle purchases I have made. I was told I could wait in the "more comfortable waiting area while he spoke w/Finace. The chairs were old, worn out, all had a dried white liquid dripped down the front of them, most missing upholstery buttons. Mentioning solely as after seeing the random items that were magically added to the vehicle purchase; one thousand dollars spent on their "more comfortable" waiting room could go a long way to upgrade to a more high end illusion. Met w/the F&I Rep, all fine & dandy until you don't want to buy a warranty. Like it is your first car purchase and you don't have a clue what you need; or how much they make off warranties; or that you are purchasing a vehicle WITH a warranty. Also told me the 'chips go out in most things with all these new electronics. According to my cars warranty, the dealership will be replacing it. Also told me the key alone is $800, if it goes out. Apparently, she hasn't priced replacements; they are appros $150. Treated very cooly once you decline a warranty. Despite the tens of thousands you just signed for the vehicle purchase! The night of purchase, salesman took a lot of time and went over most of the computer nuances with me, connected my blutooth, explained add on bonus' etc... While we were sitting, him explaining things in detail, my trade-in was sitting beside us. The Finance Rep kept coming out interrupting us to: ask where the keys to my old vehicle were; continued to interrupt us to ask me various things about my vehicle, etc.... She had decided she was going to keep it herself. It was 10pm and the salesman & myself were exhausted; while this womans only focus was on how my great trade in could be hers. It made MY purchase handoff even lengthier. It was inconsiderate, rude and unprofessional. Unfortunately for me, my salesman left for another career within days of my purchase. He had already submitted my info for scheduling their mandated (at your expense) cilijet coating & front window tinting to match back (whether you want it or not). Called after a week and another sales rep said they would look into it and get back to me; crickets.... Second call, same thing.....Call Mario, the Internet Rep who I had corresponded with early on; said no worries, I will take car of it; same.... No Response. (The car was paid for and gone, they had incentive to make sure pre-paid service add-ons are completed). Finally weeks later, spoke w/Ryan Reynolds, not the salesman who sold me the care but the ONLY person who followed through on anything. I was told no worries, we will give you a loaner. I get there and find "they didn't have loaners that day" and arranged an Enterprise rental (they covered) per contract. They rented a care w/out asking my needs. I spent 2 hrs at Enterprise working it out. On my paperwork for the pre-paid work; I was asked to sign paperwork that said "Customer Request" (and listed the work done). I specifically requested to opt out of the added work, added expense to the car that this dealership "insisted each car that drove off their lot had done." I get it, the clearcoat is a protectant but please do not indicate that it was the Customer that requested you making this effort; it wasn't; it was mandatory & paid for in advance by the customer. The moral of the story is the dealerships satisfaction with their sale. The more you know, the less you want to be manipulated.; you are no fun. Fortunately they had a couple Sales reps that had integrity. Paul Harden & Ryan Reynolds have my respect & thanks. More

Set up an appt for 2 recalls about 10 days out. Took the day off, came and checked in, was in the waiting room already for half hour, then all of a sudden they came and said they didn't have the pa Took the day off, came and checked in, was in the waiting room already for half hour, then all of a sudden they came and said they didn't have the parts in to complete the work. So not only did they NOT call me before I came in from out of town but I lost a day of work. Now I'll have to take another day off, they said parts should be in. It's now 2 weeks later and no call from dealership yet. This dealership cost me over $300 for my missed day of work for a recall that should have only cost me gas to get there, and actually now will cost me another $300 for the next day I'll have to take off. And their "oh sorry" certainly didn't sound like they were. Will never do business with this place EVER!! You can call Toyota of Puyallup which I decided to switch to, excellent service all around. Oh yeah, and they offered me a free loaner because they said the 2 recalls would take all day. Tacoma dealer never even mentioned the time frame, nor offered a loaner. Do yourself a favor and "STEER AWAY" from this place!!!! More

I dealt with Rob Miller. When I first met him, he seemed like he didn’t even care about what was happen. My goal was to trade in my 2019 STI for a Tacoma. They marked $8k ove When I first met him, he seemed like he didn’t even care about what was happen. My goal was to trade in my 2019 STI for a Tacoma. They marked $8k over asking and undercut my trade in by $3k. I asked to get rid of their “$8k LAP package” and they said they would but they would knock off $8k off my trade in. I got a see-saw analogy of it has to be even but it’s not even close to being even if it’s slammed down on their side. When I was leaving Rob gave me my car keys and said “Here you go” and walked off. When I left the office, they parked my car in a different area and Rob didn’t even tell me and I HAD TO GO LOOKING FOR MY OWN CAR. They don’t care about you and I would not recommend going here. More

Can't give less than 1 star. Why have calendar to schedule oil change if you can't follow it. Over 3 hours to do oil change and tire rotation. Management of this place is garbag Why have calendar to schedule oil change if you can't follow it. Over 3 hours to do oil change and tire rotation. Management of this place is garbage, sales people just stand around laughing doing nothing. More

We purchased a new car with Larson Toyota at Tacoma. The car that we wanted was got there in 3 week like we were told. Tamer Ibrahim did an excellent job keeping us updated and inform about all the process car that we wanted was got there in 3 week like we were told. Tamer Ibrahim did an excellent job keeping us updated and inform about all the process and perks of buying a car with Larson Toyota Tacoma. He show us what they had in the lot and also what was coming in the way and how long would it take to get the exact car that we wanted. He is knowledgeable and pays attention of what we needed and wanted and also advise us and let us know about other options with more updates. We would highly recommend Tamer Ibrahim, He is the best at what he does and very humble. I would do business with him again in the future and I would recommend him to my family and friends and anyone that is looking for a great sales person to guide you in your car purchase. More