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Lawrence Kia

Lawrence, KS

3.3
988 Reviews

1225 E 23rd St

Lawrence, KS

66046

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Showing 988 reviews

March 01, 2013

I talked to several people over the phone and online for 2 days. Rob was very helpful and I felt like he was actually working for me. The first person on the phone (no clue their name) tried talking me into More

by cormaro91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Valerie Abarca
Mar 02, 2013 -

Lawrence Kia responded

We are very sorry that you feel your experience with us was not a good one. It is our intention to give every customer an experience that is superior in every way. We are continuously striving to improve our processes and will use this instance as a way to do so as well. When we are dealing with someone on the phone they are important to us and we often take deposits over the phone to hold the car for them. We price our vehicles very aggressively and often price them well below market value. Because these are priced at such a deep discount it is our policy not to negotiate prices over the phone. Loss leader pricing allows our customers to get the best deal in the region. When we price vehicles so low we get many calls on them, often from people living many miles away. Usually the first person to come in and test drive it drives off the lot with it because they know they got a better deal from us than they could get from anywhere else in the area. Our current policy is that if there is not a deposit on the car that we do not mark it sold and it is available for other customers to look at and purchase. We feel it is unfair to the customers who make the trip to our dealership to tell them they can’t buy the car they made the trip for because someone else is interested in it even if they haven’t committed to purchase it. We will examine our policy to see if we need to change it and we will if it is adversely affecting our customers. We would still like the opportunity to earn your business and please feel free to call and ask to speak directly to a manager when you do so that we can ensure you are dealt with in the manner you should be. Again, we at Lawrence Kia wish to apologize for your experience and would greatly appreciate the opportunity to ensure that you get a car you want at a fair price.

February 15, 2013

Went in to see if we could maybe could get a car, with better gas milege & lower payment than we had. Wow we were very pleased. We got a great Kia Otima 2011,got what we wanted. Lower payments & GREAT GAS More

by rick1974
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Benedict
February 13, 2013

Did not feel pressured. Took time to explain options and details of the sale. Follow up call next day asking for any additional questions I may have had. Good selection on hand of available vehicles. Eve More

by tporter1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
February 13, 2013

Had been reading on line about the Kia Souls and wanted to see about available financing and taking a test drive. When I went on line directly to this dealership I was immediately answered by Keri. Had t More

by jhawk11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valerie Abarca, Begi Dzhafarova
February 13, 2013

We went to kia of Lawrance to find a nice used car our 18 year old daughter. Our salesman was Rob. He made the experience of car buying like no other buying experience we've had. He was so patient in helpi More

by LisaBraun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
February 08, 2013

this dealership made it very easy for me to find a car that was right for me. the process was fairly easy. i am satisfied with how things worked out. More

by joe4234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Begi Dzhafarova, Kenneth Coltharp
January 31, 2013

Even though I had not so great credit Mike went above and beyond ! He saw my need for a more reliable vehicle that had a heater and defroster and got better gas mileage. He spent ALOT of time getting me More

by loren.lossman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Begi Dzhafarova
January 18, 2013

I only showed up today to apologize to Rob about not showing up for a previous appointment that I made online. I had no intention of buying. Only looking to see what they were offering. I'm not a happy More

by SeanSteward
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenneth Coltharp
January 13, 2013

I initially did not consider KIA in my new car search. But a car mechanic friend recommended I check them out. I fell in love with the optima from the first test drive!! AND the Lawrence KIA dealership. More

by Kharms
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valerie Abarca
January 12, 2013

This dealership and staff made buying a car an informative decision. They were knowledgable, polite, patient, obviously caring, and took good care of us. Under the circumstances (rebuilding) I wa More

by JudySecory
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valerie Abarca
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