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Lawrence Kia
Lawrence, KS
1,063 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 21, 2014
Horrible experience I went into this establishment to look at and possibly purchase a vehicle I saw online. I was greeted with a sales person who was pretty nice at first I went into this establishment to look at and possibly purchase a vehicle I saw online. I was greeted with a sales person who was pretty nice at first. We took the car for a test drive, but couldn't go far due to the gas light being on. That wasn't a huge deal, but it would have been nice for them to have been prepared since they knew I was coming. I liked the car enough to make an offer, so I sat down with the sales man. I had my dad on speaker phone because I was buying a car without a co signer as a young lady for the first time. After running my credit, the guy came back with the price of the car, the trade in amount and an estimate of my monthly payments. Naturally, my dad disagreed and wanted to renegotiate some numbers. We also asked for the APR which seemed to be a big secret at this dealership. After asking specifically for the APR, the salesman said as long as you know the price of the car and your monthly payments, you don't need to know the APR. That of course is incorrect and any information I ask for regarding my purchase should be transparent information. The salesman went back to his finance manager with our new negotiations. After a lengthy wait, the finance manager came out himself with a bunch of numbers written on a piece of paper in marker, sat down said this is our final offer, take it or leave it and walked away with an attitude. There was no explanation of the numbers or an APR amount. We couldn't believe how rude this guy was after only one negotiation and at a customer who was making a large purchase. Mind you throughout this entire sale, we were never rude, but we were demanding to know certain information. Needless to say we left without buying the car due to their rudeness. Customer service is the key to making money in this business and Chin showed that our money, our sale and keeping a lifelong customer was unimportant for whatever reason. Now I have the car I want and I went with an amazingly friendly dealership. I will NEVER step foot in another KIA dealership and I will continue to tell others how rude these people were for no apparent reason! More
by Princess
Employees Worked With
Chin Rajapaksha, Kenneth Coltharp
December 17, 2014
Great & Friendly Experience I have been without a vehicle for the past year due to a series of unlucky events. I came today with just the idea of looking. I have never had a cred I have been without a vehicle for the past year due to a series of unlucky events. I came today with just the idea of looking. I have never had a credit card and figured I would not be able to get anything. I assumed the visit would give me an idea of how much money I needed to save to get something. Malcolm did a great job helping and explaining the process. He listened to my budget and did not try to push me with costs. I have never been so happy. I will definitely refer all my friends and family. This was an amazing experience. More
by jreigh87
December 17, 2014
best experience yet I bought a 2011 Mazda from Dave at Lawrence Kia and have never had a better car buying experience. He did all the necessary work in a timely manner, I bought a 2011 Mazda from Dave at Lawrence Kia and have never had a better car buying experience. He did all the necessary work in a timely manner, was very easy to talk with and was never pushy or dishonest. The finance department was great about explaining options to me and recommend Dave to anyone looking for a vehicle. More
by Haley
December 13, 2014
Worked with us for the best deal This dealership gave us the best deal hands-down, we got more than we bargained for and are happy to recommend them to anyone. Go see them! This dealership gave us the best deal hands-down, we got more than we bargained for and are happy to recommend them to anyone. Go see them! More
by fjarrett
Employees Worked With
Vida, Chin Rajapaksha, Terry Gift
December 12, 2014
Easy and Reliable My wife and I have been searching for a new car to better fit our needs for the future. I went to Lawrence KIA and had the best car buying experience My wife and I have been searching for a new car to better fit our needs for the future. I went to Lawrence KIA and had the best car buying experience of my life. Not only did I feel welcome and appreciated, but I felt like I was part of the team. Ronald Zahorik was there every step of the way to make sure we were satisfied with our purchase. He was hands down the most professional and knowledgeable sales associates we have had the honor of working with. He made the process quick easy and he made sure we got exactly what we wanted. Ronald did not pressure us into anything, and he actually was looking out for our well being and budget. He made sure that we didn't settle but for the best. I highly recommend shopping at Lawrence KIA it was worth the hour drive for us and I will drive there again and again to get the same customer service that they have to offer. More
by MM04
Employees Worked With
Ronald Zahorik
December 07, 2014
Awesome I drove to Lawrence from Topeka after visiting Briggs Kia the day before, and having a bad experience w Briggs, Lawrence Kia was friendly and very hel I drove to Lawrence from Topeka after visiting Briggs Kia the day before, and having a bad experience w Briggs, Lawrence Kia was friendly and very helpful. As a single mom they didn't try to take advantage of me, my best interest was what they cared about, They listened to my needs, wants and what I could afford to spend on a car payment, And went above and beyond to meet all! More
by tjefferies
December 01, 2014
Kia Lawrence The dealership got our payment where we needed it. The Salesman was very nice and funny. Needed some parts ordered after we got the vehicle home and The dealership got our payment where we needed it. The Salesman was very nice and funny. Needed some parts ordered after we got the vehicle home and since we live 3 hours away, they had them shipped to our house. Thanks! More
by amosmagoo
Employees Worked With
Ron Zahorik
November 30, 2014
Amazing!! We had been car shopping for the last several days and honestly were exhausted from the experience. When we arrived at the Lawrence KIA dealership we We had been car shopping for the last several days and honestly were exhausted from the experience. When we arrived at the Lawrence KIA dealership we were immediately greeted by Ron. Never in a million years did I think I was going to walk out of there with a new car but I did! Ron is the first car sales man that I have personally encountered that actually treated us like real people and not just a sale. He bent over backwards to do anything he could and made this a fun and enjoyable experience. I got an amazing deal, and I’m now the proud owner of a 2015 KIA Optima LX! Ask for Ron he’ll take care of you. More
by Timmons.L
Employees Worked With
Ron Zahorik
November 26, 2014
Friendly Everyone was so friendly and made this car buying experience a positive experience! Thank you to everyone and thank you Terry for leaving us satisfied Everyone was so friendly and made this car buying experience a positive experience! Thank you to everyone and thank you Terry for leaving us satisfied with this purchase ! More
by Katie.wargo
Employees Worked With
Terry Gift
November 25, 2014
Bad morning turned into a great day. Started the day with a blown engine. By the end of the day they had worked hard to get me into a great new car. Couldn't of asked for anything more of Started the day with a blown engine. By the end of the day they had worked hard to get me into a great new car. Couldn't of asked for anything more of the team. They really went the extra mile for me that day. More
by jlshafer777
Employees Worked With
Ron
