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Lawton Chrysler Jeep Dodge RAM - Service Center

Lawton, OK

4.2
1,947 Reviews

1,947 Reviews of Lawton Chrysler Jeep Dodge RAM - Service Center

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November 05, 2024

Barbara did a fantastic job and was an absolute pleasure to work with! Highly recommend! More

by PHILIP.DYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Lavendusky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you, Philip! We're delighted to hear Barbara made your experience so enjoyable. Your recommendation means a lot to us, and we'll be sure to share your compliments with her!

November 05, 2024

Problem not fixed. Still doing the same thing it was doing before. $813 for no change. Took it back and they said they couldn't make the problem happen. Useless as tea More

by garyclovisleroux
Recommend Dealer
No
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback garycloviseroux about your recent service visit to Lawton CJD. Embedded in our culture is the "fix it right the first time" mentality. It appears that we may have came up short. We do stand behind the work we complete and will stand behind yours. Intermittent issues are a big challenge within the service industry. We will be more than happy to check out your vehicle again when it is exhibiting the concerns. Please feel free to reach out to me if you would like to discuss this more. My direct line is 580-771-3339. Thank you , Todd Brown

November 04, 2024

Took 3 months to get all the paperwork done ever time we will do some paperwork and walk a way we where told they didn’t write it up right so we had to go back we left without having a bank and we brought t More

by taylerwutz040
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Santiago
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Hamilton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Adair
1.0
This rating includes all reviews, with more weight given to recent reviews.
James McElmurry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Butler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tanner , John Marchese
Nov 19, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback about your experience at Lawton CJD. Customer satisfaction is in our mission statement here at Lawton CJD. We do apologize for issues that you had. Thank you, Todd Brown

November 03, 2024

Very unhappy with the whole experience! !!! Worst part would be from the front desk person who didn’t greet me cause she was to busy talking to her child. Also very rude in person and also o More

by heatherrodgers93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mario Joseph Santos
Nov 19, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you so much for your feedback heatherrodgers93. Excellent customer service is our standard. It appears that we fell a bit short on this visit. Please accept our apologies for the subpar experience that you had. We do value your business and would love another opportunity to gain your trust back. Please feel free to reach out to me directly at 580-771-3339. Thank you, Todd Brown

November 01, 2024

Shaun did great my trying to help me get the batteries changed but since my warranty expired just one month prior they decided to honor it. Good people just horrible management. More

by wnordeen12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback. We’re glad Shaun could assist, and we appreciate your honesty about your experience. If there's anything we can do to improve, please let us know.

October 31, 2024

Service was good based on the information I was told was accurate and I look forward to Visiting again More

by ashhug1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you, ashhug1234! We're glad you had a positive experience and found our information accurate. We look forward to welcoming you back!

October 31, 2024

Great service, great people, honest, patient Felt very comfortable with my service rep all around good experience More

by Dlockesr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Lavendusky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you, Dlockesr! We’re so glad to hear you had a comfortable and positive experience with our team. Your kind words about our service and honesty mean a lot to us. We look forward to seeing you again!

October 31, 2024

It is what it is! The problem with most dealerships, you never know if they’re being legit or just trying to get more money out of you. More

by locogringo13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnathon Vissepo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Denio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for sharing your thoughts. We understand your concerns and strive to maintain transparency and trust in all our dealings. Your feedback is valuable, and we're here to address any questions or concerns you may have.

October 31, 2024

They took care of our recall pretty quickly and they did a good job with my car. More

by dheredia913
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you, dheredia913! We’re glad we could take care of your recall promptly and get your car back in great shape. We appreciate your trust in us!

October 31, 2024

Everything went great wit my services no problems or complications quick in fast thank you More

by jamallamar90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Lavendusky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Denio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thanks, jamallamar90! We're glad to hear everything went smoothly and quickly with your service. We appreciate you choosing us and look forward to helping you again!

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