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Lawton Chrysler Jeep Dodge RAM - Service Center

Lawton, OK

4.2
1,915 Reviews

1,915 Reviews of Lawton Chrysler Jeep Dodge RAM - Service Center

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October 01, 2024

My initial visit went very well. I was only looking. Josh the salesman was perfect. Professional and friendly. He sold me on the truck! Awesomeness More

by johnsandi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Santiago
4.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Adair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Marchese
Oct 02, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Hi John, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Josh. We're glad he could help you find the perfect truck. Enjoy your new ride, and we look forward to seeing you again!

October 01, 2024

Slow, in precisive, and you have to double check their work. They left bolt hanging out of my transmission that weren't even tightened down. The service department manager likes to talk. That's all he doe More

by pecclark72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shaun Hamilton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

We're truly sorry to hear about your experience and the issues with the service you received. Your feedback is vital, and we take these concerns seriously. We appreciate you bringing this to our attention and will work to improve our service processes. Thank you for your patience.

September 30, 2024

This dealership will treat you like family! They went above and beyond for us on more than one occasion! I will always recommend them for service and sales ! More

by WBROWN15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Adair
5.0
This rating includes all reviews, with more weight given to recent reviews.
James McElmurry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Lavendusky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Denio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you so much for your glowing review! We're thrilled to hear that you felt treated like family and that our team went above and beyond for you. We truly appreciate your recommendations for both service and sales!

September 29, 2024

Came into have a key fop programmed and it didn’t work but still charged the full amount. Doesn’t seem fair. More

by jshep80595
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariel Denio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback. We're sorry to hear about the issue with your key fob programming. We understand your frustration and would like to look into this further to make things right. Please reach out so we can assist you.

September 28, 2024

Barbara was wonderful. She kept me informed about the progress on my jeep. She was very kind and made my service experience so much better. Barbara is top notch! Great expe More

by dasbury161
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Lavendusky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your wonderful feedback! We're thrilled to hear that Barbara provided you with excellent service and kept you informed about your Jeep. We appreciate your kind words and look forward to serving you again!

September 27, 2024

Shaun is your best representative for your dealership and service center! He has been the only reliable person in your organization! More

by taylorpd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback, Taylor! We’re thrilled to hear that Shaun has provided you with reliable service. We appreciate your kind words and will continue to strive for excellence!

September 27, 2024

The service overall was great. Ms. Barbara gave me a loaner car so I didn’t have to pay out of pocket for a rental. I am forever grateful to her for her kindness throughout the pro More

by JAMIRA.ALEXANDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Lavendusky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your detailed feedback, Jamira. We’re glad to hear that Ms. Barbara provided you with excellent service and a loaner car. We sincerely apologize for the delay with your bolts and understand your frustration. We appreciate your patience, and we’ll ensure that Ms. Barbara follows up with urgency to resolve this for you.

September 23, 2024

Great work and a timely service. Very nice people and my salesman also checked on me. More

by 4everhis8407
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Lavendusky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Denio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your kind words! We’re glad to hear you had timely service and a great experience with our team. We appreciate your feedback and look forward to serving you again!

September 23, 2024

There is a lack of communication from the techs qith the customers which resulted in this case on having to call back to learn of the result. More

by delszar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shaun Hamilton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Lavendusky
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Denio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback. We apologize for the lack of communication during your visit. This is not the experience we aim to provide, and we'll work on improving our communication with customers. If you'd like to discuss this further, please feel free to reach out.

September 22, 2024

Absolutely horrible service, felt like I was being scammed wich from reviews seems spot on! Tried to charge me for repairs not needed after 24 miles of vehicle being purchased. Will NEVER recommend a More

by muddyone976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shaun Hamilton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

We’re sorry to hear about your experience, muddyone976. Your concerns are important to us, and we strive to provide honest and reliable service. We appreciate your feedback and will address this matter to prevent it from happening in the future. Thank you for sharing your thoughts with us.

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