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Lawton Chrysler Jeep Dodge RAM - Service Center

Lawton, OK

4.2
1,940 Reviews

1,940 Reviews of Lawton Chrysler Jeep Dodge RAM - Service Center

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August 21, 2024

Appreciate the care & concern that Barbara gives every time I am at the dealership. I always enjoy working with her. More

by jenny.head
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Lavendusky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you, Jenny! We're thrilled to hear that Barbara consistently provides you with great care and attention. We'll be sure to pass along your kind words!

August 21, 2024

I’ve been waiting on a piece for almost a year and haven’t received it. I’m so over it! More

by kbasey91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Adair
1.0
This rating includes all reviews, with more weight given to recent reviews.
James McElmurry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback kbasey91. We actually agree with you! This is a manufacturer issue that is completely out of our hands. We have a few customers with the same issue. I do apologize wholeheartedly! If I was in this situation I'd be upset as well. Please feel free to call at your convenience. My number is 580-771-3339. Thank you, Todd Brown.

August 21, 2024

Nothing gets done. I fact, I don’t believe our car was even looked at last time we left it. Dropped it off Friday morning. No updates finally had to go to dealership Mo More

by trentd0
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shaun Hamilton
2.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Lavendusky
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for the feedback from your recent service visit to Lawton CJD. We strive for excellence in customer service, but it appears we came up a bit short. I'm not 100% sure which vehicle visit that this feedback is from. Please feel free to call me at your convenience. My direct line is 580-771-3339. Thank you, Todd Brown

August 21, 2024

LCJDR takes care of you, the staff is professional and courteous all departments. Thanks you More

by derrih
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Lavendusky
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you, Derrih! We’re glad to hear that you had a great experience with our professional and courteous team. We appreciate your kind words!

August 21, 2024

You guy are a jeep dealership. The marketing and main focus of your brand is a capable off road vehicle and as a off road brand your maintenance department should be prepared for a More

by raymond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for the feedback from your recent service visit to Lawton CJD. I agree that we are a Jeep dealership. We have factory trained technicians here that specialize in factory/stock vehicles. We are not an upfitter as this is not our specialty. But we do stand behind our work and what we did do for you. We did not install your suspension lift. I would highly recommend that you visit an offroad repair facility to ensure what was installed was done correctly. Thank you Todd Brown.

August 20, 2024

They are amazing. .. There has not been one time they didnt completely understand and take care of any issue ive ever had More

by DMURPHY17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Lavendusky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy
Aug 21, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for the kind words, D! We're so glad to hear that our team has consistently taken care of your needs. We're always here for you!

August 20, 2024

Had my new Ram 2500 for 3 weeks to repair exhaust leak and repair door damage that happened the first time it was checked. Exhaust leak still there, verified by Service manager and a different service wri More

by JIMFLETCHALL
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Todd Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Lavendusky
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your visit Jim and your feedback as well! We strive for excellence in customer service. Looks like we came up short a bit. I know I heard what you were concerned about but according to multiple techs and the information from MOPAR, it says that it is a normal condition. I believe we did take care of the door ding for you while it was here this visit. I believe that we had a vehicle that was brand new that sounded the same. Please feel free to reach out to me when convenient. My direct line is 580-771-3339, thank you, Todd Brown

August 19, 2024

Best dealership I've ever been to had a recall for my Jeep Cherokee they very efficient and friendly. Was looking at another jeep but until the encomy gets better I'll have to wait for a New vehicle but More

by jayhutler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Lavendusky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Denio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your kind words, Jay! We’re glad to hear that you had a great experience with us, and we appreciate your loyalty. Whenever the time is right for your next Jeep, we’ll be here to help.

August 19, 2024

They up sale things that can be done by the customer and if you are a female customer they make you feel like you need to have them do the job and make you feel incapable. I did all the upsale jobs myself More

by claudialist1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Lavendusky
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Hi Claudia. We never want anyone to feel pressured or undervalued. Your feedback is important, and we'll address this with our team to ensure every customer feels respected and informed. Thank you for bringing this to our attention.

August 19, 2024

Amazing follow up. My truck was all repaired exactly as the tech described. Barbara is the best!! More

by stadams2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Lavendusky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Denio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Marchese
Aug 20, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for the great feedback! We're thrilled to hear that your truck was repaired to your satisfaction and that Barbara provided excellent follow-up. We appreciate your kind words and look forward to assisting you again!

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