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Lawton Chrysler Jeep Dodge RAM - Service Center

Lawton, OK

4.2
1,917 Reviews

1,917 Reviews of Lawton Chrysler Jeep Dodge RAM - Service Center

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August 03, 2024

Excellence service and communication. Shaun strives to ensure that you are well informed and understands customer needs. More

by christine.lara6615
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you, Christine! We're glad to hear that Shaun provided excellent service and communication. We appreciate your kind words and look forward to assisting you again!

August 03, 2024

Lawton Dodge is the worst dealership I have been to in my life. They are terrible and push you for everybdollar you have. More

by prince.a.roper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shaun Hamilton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your recent feedback prince.a.roper. Reviewing your recent servcie visit, I see that you hve a 10 year old vehicle the needed some repairs. I ask my team to provide quality customer service and a throuough multi-point inspection. We owe that to each and every customer that visits us. Looks like we did a good inspection for you and you approved some of the repairs/ maintenance items that were needed or overdue. Please feel free to reach out at your convenience. My numebr is 580-771-3339, Thank you, Todd Brown.

August 03, 2024

The name of this dealership, “Lawton Chrysler Jeep Dodge Ram” comes across as over branding, when potential customers are really in need of an astonishing, bold, better yet powerful name to call it. More

by limdseyhunter
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback, Lindsey! We appreciate your thoughts on the dealership's name. We’re focused on providing excellent service and hope to meet your expectations in other ways. If you have any further suggestions, we’d love to hear them!

August 03, 2024

The service personnel are friendly and helpful. The service was performed quickly even though I didn’t have an appointment. More

by rickyswinford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Lavendusky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you, Ricky! We're glad our team could assist you promptly and provide friendly service. We appreciate your feedback and look forward to serving you again!

August 03, 2024

They were very helpful and answered all the questions I asked. The customer service was excellent. More

by zae3211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Lavendusky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your kind words, Zae3211! We’re glad our team could answer all your questions and provide excellent customer service. We appreciate your feedback!

August 03, 2024

I came in and asked to have my vehicle done in 3 days for a repair. It was an unrealistic expectation but after a fast assessment for what my truck needed, they informed me that they would work to make sure More

by ethanbresette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Lavendusky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you, Ethan! We appreciate your understanding and patience. We're glad we could meet your needs and provide good service. Thanks for the recommendation, and we look forward to helping you in the future

August 03, 2024

Always friendly and helpful. Staff is great and building is always clean and presentable. Always a good experience. More

by josue1187
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariel Denio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you, Josue! We're glad you consistently have a positive experience with our friendly staff and clean facilities. We appreciate your kind words!

August 03, 2024

He did a great job! Shaun was friendly and answered all of our questions. Our service experience was top notch! More

by lorissalou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Turrieta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you, Lorrissa! We're thrilled to hear Shaun provided excellent service and answered all your questions. We appreciate your positive feedback!

July 10, 2024

All service personnel were very professional and knowledgeable of my vehicle service requirements. I will return here for service needs. More

by JOHN.W.REID13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Lavendusky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Denio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you, JOHN.W.REID13! We're glad to hear that our service personnel provided you with professional and knowledgeable service. We look forward to serving you again for your future service needs!

June 29, 2024

I have only have my car for 1 month and have had to bring it to the service dept twice. Each time I got a loaner vehicle that was not of equal value or more like I was told. Dealing with Shaun Hamilton has b More

by Coneal
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shaun Hamilton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Archuletta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Coneal, we're truly sorry to hear about your experience with our service department. It’s clear we missed the mark, and we understand your frustration. Please contact us directly so we can address your concerns and work to improve your experience. Your feedback is valuable, and we’re committed to making this right.

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