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Lawton Chrysler Jeep Dodge RAM - Service Center

Lawton, OK

4.2
1,920 Reviews
Call Service Center (580) 215-5567

1,920 Reviews of Lawton Chrysler Jeep Dodge RAM - Service Center

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February 04, 2024

They have a good follow up. They did a great job with getting our recalls taken care of. More

by annab1127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you, Annab1127! We're pleased to hear that you had a positive experience with our follow-up service and that we could efficiently take care of your recalls. Customer satisfaction is our priority, and we appreciate your feedback. If there's anything else we can assist you with, please don't hesitate to let us know.

February 03, 2024

They sold me a brand new 2023, 1500 and it was wrecked and I'm still waiting on the general manager to call me More

by YOUSEFALDHHIK
Recommend Dealer
No
Employees Worked With
Tanner
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February 03, 2024

Everything thing went great. Got me in as scheduled, everyone was friendly, and got me right out. More

by SRIETCHECK
Recommend Dealer
Yes
Employees Worked With
Barbara Lavendusky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barbara Lavendusky
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Feb 05, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you, Srietcheck! We're thrilled to hear that everything went smoothly for your visit. Our team is dedicated to providing efficient and friendly service, and we're glad we could get you in as scheduled and promptly address your needs. If you ever have more to discuss or require further assistance, don't hesitate to reach out. We appreciate your positive feedback!

February 02, 2024

Appointment not even close to on time, vehicle left in a mess. Dealership personnel turning the radio up super loud. All the service manager could say is sorry! RAM Trucks are great , I wish you would take More

by james.black.1800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Santiago
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Hamilton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Lavendusky
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Myracle key
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Feb 20, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for taking the time to share your feedback, James. We deeply value our customers' time and prioritize punctuality in our service. While we make every effort to adhere to appointment times, unforeseen delays can occur, similar to those experienced in a doctor's office. It's disheartening to learn that we did not meet your expectations during your visit, and for that, I sincerely apologize. As the service manager, I am personally addressing your concerns, and I have not had the opportunity to discuss what transpired until now. I would greatly appreciate the chance to connect with you to discuss this matter further. Please feel free to reach out to me directly at 580-771-3339. Thank you for your understanding. Todd Brown

February 02, 2024

Good customer service. I appreciate the effort taken in order to complete the repairs needed on my vehicle. More

by maldensmith65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara Lavendusky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you, maldensmith65! We're glad to hear you had a positive experience with our customer service. Your appreciation for the effort taken to complete the repairs means a lot to us. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust in Lawton Chrysler Jeep Dodge RAM!

February 02, 2024

My experience was great. The service was fast yet thorough and the staff is great More

by traceyfe
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Hamilton
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Feb 05, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you, traceyfe! We're thrilled to hear about your great experience. Fast yet thorough service is what we aim for, and it's wonderful to know our staff left a positive impression. If there's anything else we can do for you or if you have further feedback, please feel free to let us know. We appreciate your kind words!

February 02, 2024

Everybody is always so helpful. Love doing business there. I do repeat business there because of the people who work there. More

by srs8036
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Hamilton
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Feb 05, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you, srs8036! We truly appreciate your positive feedback. It's wonderful to hear that our team's helpfulness keeps you coming back. We value your loyalty and look forward to continuing to provide excellent service for all your future needs. If there's anything specific you ever need assistance with, please don't hesitate to reach out.

February 01, 2024

They did the job. Good job so far. I like my warranty. Thank you much. More

by danwo530
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Hamilton
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Feb 01, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Hi Dan. We're pleased to hear that you're satisfied with the job done, and we're glad you appreciate your warranty. Thank you for choosing us! If you ever have further questions or need assistance, feel free to reach out. We're here for you.

January 31, 2024

I had an oil leak and they took care of it, did a great job More

by stephen.t.wood2
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Hamilton
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Feb 01, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for trusting Lawton Chrysler Jeep Dodge RAM with your vehicle needs, Stephen. We appreciate your business and look forward to our next chance to serve you.

January 31, 2024

I would rate Shaun excellent, but I do think you probably needed 2 Shaun's there. In order for him to do a thorough job with customers, you had to wait a bit of time to talk to him. That is the only thing I More

by jmbcdpickett
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Hamilton
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Feb 01, 2024 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for your feedback,jmbcdpickett! We appreciate your kind words about Shaun and Jesse. We understand your concern about wait times, and we'll certainly take that into consideration for improvement. Your satisfaction is important to us, and we're glad you had an overall great experience. If you have any further suggestions or if there's anything else we can assist you with, please feel free to reach out.

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