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Lawton Chrysler Jeep Dodge RAM - Service Center

Lawton, OK

4.2
1,908 Reviews

1,908 Reviews of Lawton Chrysler Jeep Dodge RAM - Service Center

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July 18, 2023

Lawton Chrysler Jeep Dodge has Excellent customer service with short waiting time and very hospitable atmosphere. I would recommend it to anyone in my area. More

by ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittaney Smith, Myracle key
Jul 21, 2023 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you, Ray! We are pleased to hear you had a great experience with our team. We appreciate your recommendation and look forward to your next visit!

July 15, 2023

The staff at lawton, Chrysler, Jeep, Dodge, Ram. We’re very kind and listen to what I was looking for. I didn’t feel pressured to buy a vehicle! Also continued to help me at the sale was complete More

by SAMMIEWALKER66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Turrieta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Lawton Chrysler Jeep Dodge RAM responded

We appreciate your wonderful review, Sammie! Our after purchase support is one thing we are known for. Thank you for trusting our team with all your vehicle needs and let us know if we can be of further assistance.

July 14, 2023

never doing business with LCJDR again Worst Service, wasted a trip coming down for them to tell me it would be 4 hours for them to inspect my Vehicle. then the lady at the counter was very Rude, just go More

by n/a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Santiago
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Hamilton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Adair
1.0
This rating includes all reviews, with more weight given to recent reviews.
James McElmurry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Hendricks, Justin Gearhart, Brittaney Smith, Myracle key
Jul 21, 2023 -

Lawton Chrysler Jeep Dodge RAM responded

Hello. It's very discouraging to read about your most recent experience at Lawton CJD. We hate to see you didn't receive the quality service you've been accustomed to receiving here. We understand that our customers come from short and long distances to visit us and therefore timeliness is very important to our team. With that in mind, we would like to hear more about your experience and have the opportunity to redeem ourselves and earn your future business. Please feel free to reach out to me directly at 580- 771-3339 so I can address your concerns. Todd Brown, Service Manager

July 14, 2023

Good 😊 Great experience very helpful The team at the dealership was very kind and very helpful More

by SAMMIEWALKER66
Recommend Dealer
Yes
Employees Worked With
Brittaney Smith, Brittaney Smith
Jul 21, 2023 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for sharing your experience, Sammie! We are pleased to hear we earned your five-star rating. If we can be of further assistance, please let us know.

July 12, 2023

Great customer service! Brittany was amazing and so very nice. We were well taken care of while we sat at the dealership all day!. More

by EMILYGRACE1003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Gearhart, Brittaney Smith
Jul 21, 2023 -

Lawton Chrysler Jeep Dodge RAM responded

We appreciate your kind review, Emily! We are pleased to hear that Brittaney made your experience five-star. We appreciate your patience and are happy we were able to get you squared away. Let us know if we can be of further assistance.

July 10, 2023

I have only been there once. Cannot comment more Have no idea what else to o say More

by maggie.coleman60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Smith
Jul 21, 2023 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you, Maggie! We hope you come back to see us at Lawton Chrysler Jeep Dodge RAM.

July 09, 2023

Very very professional at their work and clean clean waiting area with snacks and water available More

by do1475
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Adair
5.0
This rating includes all reviews, with more weight given to recent reviews.
James McElmurry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittaney Smith, Myracle key
Jul 21, 2023 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you, do1475, We strive to make sure our customers are comfortable while you wait for your vehicle. We appreciate your business and look forward to your next visit.

Jul 21, 2023 -

do1475 responded

AWESOME!!!!!!

July 08, 2023

I took my truck in for a service, I had an advisor that never advised me in what was going on. I dropped it off at 8 and then I had to call close to 4 to see what was going on with it. No one called to adv More

by Solis1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Hamilton
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittaney Smith, Myracle key
Jul 21, 2023 -

Lawton Chrysler Jeep Dodge RAM responded

Solis, thank you for bringing this to our attention, We pride ourselves on having clear communication and hate to hear that we missed the mark with your visit. Please give us a call if you would like to discuss this further at (580) 771-3339. Thank you

July 08, 2023

Service good but hidden fees not good. Free service does not mean free. Thank you More

by robby.goodin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Smith, Myracle key
Jul 21, 2023 -

Lawton Chrysler Jeep Dodge RAM responded

Thank you for taking a moment to share your feedback. Some vehicle may require additional care or a certain type of fluid which may not be covered with the basic service and we apologize that it was not communicated. If we can be of further assistance, please let us know.

July 07, 2023

Poor management and poor customer service. Wouldn’t buy anything from this dealership. I’d rather drive to OKC or Dallas then do any business with this dealership. More

by kenikedw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nobody
Jul 13, 2023 -

Lawton Chrysler Jeep Dodge RAM responded

Kenikedw, we are disappointed to read this review and would like to speak with you to find out what happened to form this opinion of our service department. Please reach out to me directly at your convenience at (590) 771-3339. Thank you, Todd Brown

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