Lee's Summit Honda

Car shopping experience Sean Richey was informative and friendly, He gave us space when we needed it but was always there when we needed him. He pushed just enough without b Sean Richey was informative and friendly, He gave us space when we needed it but was always there when we needed him. He pushed just enough without being pushy. It was a very good car shopping experience. More

I would give it 0 stars if I could! My husband and I have lost ALL CONFIDENCE in this Dealership. I trusted them and took their word for everything and gosh I feel gullible and stupid fo My husband and I have lost ALL CONFIDENCE in this Dealership. I trusted them and took their word for everything and gosh I feel gullible and stupid for taking our vehicles here. The service department is absolutely HORRIBLE- Terrible service experiences, poor diagnosis and workmanship, and high prices! After several awful customer experiences I started taking our vehicles to a different repair shop they discovered multiple repairs and maintenance that I had paid for had not been completed or was completed incorrectly and repairs had been misdiagnosed. My husband and I will NEVER step foot in that dealership again- even to purchase a new Honda when it comes time. We experienced everything from both front wheels almost falling off after new tires were installed because the lug nuts were over tightened and the lug studs were being pulled through the hub, to being lied to from the service manager about a CV boot being torn after a transmission seal was replaced and the manager wanted us to pay for it, to misdiagnose on a brake issue when I was told the brake pads needed to be shimmed- brake hardware just needed to be lubed and serviced because 2 of the pins where seized- the new shop discovered this in two seconds JUST BY THE TECH LOOKING AT IT (simple fix that Honda could not figure out), to the valve cover gasket leaking oil after the 110k mile maintenance performed then they pointed it out and gave me an estimate on how much money it was going to cost me to fix it, to an oil sensor having a severe leak several times. I could go on, and on, and on... This was over the course of about 2-3 years with both our vehicles. Try going to Otto's 816.358.4454- they specialize in Honda and Acura- and the dirty little secret- they send service vehicles to be repaired there that their techs don't have the training or are unable to diagnose. Otto's even has loaner vehicles for $ 10 while your vehicle is being repaired. Steer clear of this Dealership! More

Very helpful The sales person was very helpful. I think he knew his job, and answered my questions in a way that I understood.. He took time to find the answers if The sales person was very helpful. I think he knew his job, and answered my questions in a way that I understood.. He took time to find the answers if he didn't, know something that I asked.. I would recommend him to family and friends any time they are buying a car. More

Lack of Service I bought a Honda from Lees Summit a month ago. Since, I have called about service multiple times and received in my estimate a discourteous response. I bought a Honda from Lees Summit a month ago. Since, I have called about service multiple times and received in my estimate a discourteous response. First sent from one person to next, put on hold and disconnected, change in price, attempt to charge me for warranty service. I have taken my vehicle to another delearship who provides the services and customer appreciation. My advice, avoid Lees Summit Honda. More

Honda Fit Thank you Sean for making my car leasing experience a breeze. You were so informative but in a friendly and knowledgeable way. I'm loving my new vehic Thank you Sean for making my car leasing experience a breeze. You were so informative but in a friendly and knowledgeable way. I'm loving my new vehicle! More

Poor service experience My CR-V is affected by the Takata airbag recall. The dealership told me it could take a few months until a replacement part is available. In the meant My CR-V is affected by the Takata airbag recall. The dealership told me it could take a few months until a replacement part is available. In the meantime, I have been supplied with a rental vehicle from Enterprise. The indemnification agreement I signed states that I may choose to have the dealership tow my car to my garage without a fee. After taking possession of the rental, I contacted the dealership to arrange the tow. The sales manager, Coranne, transferred me to another service person who referred me to Honda's national call center. He told me that the dealership's role is to "put on a smilong face while angry people call and yell at them about the scary letter they received", referring to the recall notice. I had been and remained professional, so I found the language he chose to be inappropriate. I contacted Honda directly and they told me that the dealership should be arranging the tow for me, but since my experience was so poor they took my request. However, they did tell me that it would be resolved more quickly through the dealership. The next day (today, 4/6/16) I called the dealership again, hoping they could take care of towing my vehicle, as stated in the agreement I signed. I spoke with the service manager again and she said that I would need to personally deliver proof of ownership before providing a tow service. I asked her if I could e-mail proof of ownership and she said no. I asked her why and she said "just because". I then asked to speak with her manager, but I was transferred back to her own voicemail. I called the dealership again and left a voicemail with the sales manager an hour ago. I have been inconvenienced by this recall through no fault of my own. Additionally, I have had a terrible customer experience. Lee's Summit Honda should abide by the agreement I signed and tow the potentially dangerous vehicle to my home. The treatment I have received reflects poorly not only on the dealership, but the Honda brand as a whole. More

Not honest I called the service department before I took my car to the service for replacing timing belt and water pump. They told me a wrong price over the phon I called the service department before I took my car to the service for replacing timing belt and water pump. They told me a wrong price over the phone $100 less. My mechanic gave me a slightly less estimate but he had to order the parts from Honda and because of the waiting time I decided to go to Honda. If I knew they are going to charge me $100 more, I would have taken my car to my mechanic even if I had to wait a few more days. Honda found some issues while my car was being serviced and they charged me for the extra work for another $750. If I took it to my mechanic it was much less but I had no choice at that point. I don't belive it was a honest mistake that they gave me a lower estimate over the phone. The estimate was for Civic but not for Accord. I told them my model is Accord. VERY DISAPPOINTED. More

WONDERUL, HARDWORKING KNOWLEDGEABLE, STAFF WHO ARE THE BEST! I have given Lees Summit Honda in Lees Summit the highest rating because they deserve it. It's been a LONG time since I have had the opportunity to w I have given Lees Summit Honda in Lees Summit the highest rating because they deserve it. It's been a LONG time since I have had the opportunity to work with a dealership that has a moral compass. My deal took approximately one week to complete, and during that time, all of the guys who were working with me, never gave up. I am particularly impressed with Charbel Bichara, one of the Finance Managers. He is one smart, hardworking, classy guy, who knows financing and how to treat customers. Men and women who walk into a dealership, are just more than numbers, and Lees Summit Honda never viewed me as a set of "numbers." To them, I was a real client. I also want to thank Don and Michael who worked jointly as a team to make me a HAPPY CUSTOMER. I LOVE MY NEW HONDA CIVIC Si. If you want a dealership who will blow you away with service, go to Lees Summit Honda on Colbern Road. You will NOT regret it. More

Outstanding service! Service people were more than helpful, very professional to fix my navigation. I had to replace my battery in my Honda, radio & navigation would not Service people were more than helpful, very professional to fix my navigation. I had to replace my battery in my Honda, radio & navigation would not operate after that they fixed it with the code required and also provided me the code for future reference. More

Excellent Service! I have bought many cars during my lifetime. This was by far the best experience. I was treated well by their professional staff. From the moment I arr I have bought many cars during my lifetime. This was by far the best experience. I was treated well by their professional staff. From the moment I arrived at the dealer, until I bought my car. Even though I am a little old lady, I was treated like a princess! Was my chair comfortable, did I want something to drink...etc. I was not let alone for long periods of time while I waited and wondered where my sales person was and what was happening. I was made to feel like I was very important. I love my vehicle. It is very comfortable and with all the options. I feel very secure in it and I am sure it will take car of me this winter. I ran into another lady at the mall the other day while I was walking in and she was parking her Outback. I asked her how did it handle in the winter? She said she had it for two years so far and has not had any problem with it and it is a BEAST in the winter. Her comments made me smile. The car is great and so was the dealership! I plan on keeping it for a long time. I am very proud of it and also I am enjoying all the options that make it so comfortable and fun to drive. Importantly I also feel very safe in this vehicle. More