Lee's Summit Honda

Lack of customer service This dealership lacked communication and customer service. The dealership personnel miscommunication costs me time and a purchase. The floor manager This dealership lacked communication and customer service. The dealership personnel miscommunication costs me time and a purchase. The floor manager tried to put the blame on me and didn’t work with me after the incident. I wouldn’t recommend Lee Summit Honda to anyone that believes the customer comes first and wants good customer service More

Nick Bundy & LS Honda are the best! I wanted to upgrade my car and stopped by the LS Honda dealership yesterday afternoon. I found exactly what I wanted and got the price that I wanted. I wanted to upgrade my car and stopped by the LS Honda dealership yesterday afternoon. I found exactly what I wanted and got the price that I wanted. Nick Bundy was unbelievably helpful and friendly. I got an incredible deal and enjoyed the sales process. Even if buying a car can take up a decent chunk of time during your day, they made the whole thing enjoyable. The deal I got and the car I got are awesome! I can't stress enough how much I'd recommend Nick Bundy & LS Honda. More

Honda Odyssey I met with Eric K. several times prior to purchasing our 2018 Honda Odyssey. I was struggling to decide between the Pilot and Odyssey and on multiple I met with Eric K. several times prior to purchasing our 2018 Honda Odyssey. I was struggling to decide between the Pilot and Odyssey and on multiple occasions went to the dealership for a test drive and to compare the two vehicles. Eric was full of information and really helped me narrow down what I wanted. He is easy to communicate with and very likable. When it came time to start comparing prices amongst dealerships Eric was very honest throughout the entire process. While I ultimately did not end up purchasing from Lee's Summit Honda I would most certainly recommend them to a friend. More

Michael and Jill Podgornik Sean Richey was an excellent salesperson. He went above and beyond to make sure we were happy with the purchase of our 2017 Honda CR-V. Sean Richey was an excellent salesperson. He went above and beyond to make sure we were happy with the purchase of our 2017 Honda CR-V. More

Excellent visit to Lee's Summit Honda We went to Lee's Summit Honda to look at a CR-V. David Cole assisted us with all the information we needed in a short period of time. He offered to We went to Lee's Summit Honda to look at a CR-V. David Cole assisted us with all the information we needed in a short period of time. He offered to take us on a test drive where he explained the various functions of the CR-V. He was extremely knowledgeable about the car and answered all questions we asked. When we returned to the dealership he asked if he could help us to purchase the CR-V. He did not pressure to commit to anything which was much appreciated. After explaining what we would like to do regarding purchase he led us through the process seamlessly. We enjoyed the new car buying experience instead of dreading the process. I might add that everyone we met at the dealership was friendly, helpful, and pleasant to deal with. More

Honda Purchase Sean was an awesome salesperson to work with! Not pushy or aggressive and probably the most knowledgeable salesperson I've ever worked with. I really Sean was an awesome salesperson to work with! Not pushy or aggressive and probably the most knowledgeable salesperson I've ever worked with. I really feel like he was interested in helping me and not just pushing a sale at the end of the month. More

Service Center AVOID! DO NOT DO BUSINESS WITH LEE’S SUMMIT HONDA! This past Friday, my airbag indicator light went off and I called Lee’s Summit Honda and schedule AVOID! DO NOT DO BUSINESS WITH LEE’S SUMMIT HONDA! This past Friday, my airbag indicator light went off and I called Lee’s Summit Honda and scheduled a time to have my vehicle looked at. The following Monday, I arrived at the Service Center at 7 am to do a diagnostic. After waiting nearly 2 hours the Express Advisor, Jamie Rowe-Russo, notified me that the airbag malfunction was covered under warranty and would be repaired at no cost to me. She then listed several issues with my car (crack in the engine manifold that was leaking exhaust into the car’s cabin, as well as some gaskets that needed replaced). She totaled those repairs to$1,600. I plainly explained to her “I can’t afford that. My car isn’t even worth that much. It’s worth $500 tops. In fact, I’m planning on getting rid of it soon.” I was told that a part needed to be ordered to repair the airbag malfunction; they’d need to keep the vehicle and was sent off in a rental car. The following day I received a call that my vehicle was finished and I arrived shortly after back to the Service Center. Upon arriving, I was greeted with a bill for $956. Caught completely off guard, I asked Jamie why these repairs were done to my car without my authorization. She claims I verbally told her to do so. I never once agreed for them to make these repairs and asked for a document that I signed that authorized the repairs. She said “we don’t do that here.” I was dumbfounded. Jamie offered me a credit card application to help pay for the repairs. I then asked to speak to a manager and was introduced to their Service Manager Karanne Benton who could to have been more rude and unprofessional. I explained the situation to her and expressed the miscommunication between Jaime and me. Her response: “Well, we trust our employees and what they say.” I asked her for proof that I authorized the repairs. She couldn’t formulate an answer. Next, I asked to speak to a General Manager and I was introduced to another Service Manager named Chris Stevens. Again, I explained the situation to him. At first he was understanding, and then suddenly turned rude. I simply said “I didn’t authorize these repairs, your assistant (Jamie) admitted that I told her ‘I can’t afford it’, and you don’t have anything to prove my desire to have these repairs made.” Plain and simple. Any manager worth anything would simply say “It’s a miscommunication on our part, we apologize, and we’ll eat the $956 bill.” Instead Chris offered to put my old, damaged parts back in my car! How insulting! I reluctantly agreed because I spent nearly 2 hours there and was late returning to work. I felt cheated to say the least. In hindsight, I should’ve just taken my keys from them and left. The following day, I received a call that my car was finished (replaced with my old parts). I arrived and asked to speak to the highest person in charge at the dealership. I was introduced to Scott Hubbard, who was kind enough to allow me to explain the situation again. He brought Jamie in the office, where again, she admitted that I told her “I can’t afford it. My car isn’t worth that much.” I explained to Scott that he has a gap in his system that needs fixed: the customer should authorize repairs, by signing an itemized service order. Scott told me “that’s what supposed to happen, but even if a customer did sign an order form, we’d still be having this conversation.” Seriously? I asked “why wasn’t I given anything to sign?” “People make mistakes,” was his response. Again, any manager worth anything would’ve offered to remedy the situation appropriately (free oil changes, a Honda credit, etc.). After explaining how he wanted his customers to leave feeling satisfied, Scott made no such offer to make the situation fair for me. I explained to him how bad this was for business. Here he has a customer in need of a new car and he won’t offer anything to appease them. Bad business. I told him “I’d like to, but I just can’t do business with you.” He didn’t seem to care much at all. I wasn’t looking to get anyone in trouble, wasn’t looking to exploit the situation- just wanted to be treated fairly. Guess I wasn’t worth that to them. I won’t be back and I recommend you take your business elsewhere. More

Happy With Car I have owned and loved a Honda Pilot and a Honda Odyssey. In looking for a car for my daughter, I wanted to get something reliable that would take her I have owned and loved a Honda Pilot and a Honda Odyssey. In looking for a car for my daughter, I wanted to get something reliable that would take her through college. I ended up purchasing a Honda Civic and we both are happy with the car. However, due to my experience at this dealership, I will never go back to them if I need a car in the future. Even though I was the one purchasing the car, the reps kept addressing questions and answers to my husband. After the sale, they even called him when I personally requested information! I had told them that I was interested in getting a new car for myself and they said they would email me information about special deals or financing options. I didn't hear from them for a week so I emailed them reminding them that they were going to send me info as I was seriously looking at the time and needed to purchase a vehicle.....My husband finally heard back from them a month later when they asked if I was ready to purchase a new vehicle! Well, I had purchased a vehicle, but not from them! More

Seamless & Simple with no Stress Sean is awesome! He listened to my wants/needs for a vehicle with no upsale pressure. He’s a simple no stress guy who makes sure the customer is sati Sean is awesome! He listened to my wants/needs for a vehicle with no upsale pressure. He’s a simple no stress guy who makes sure the customer is satisfied with their purchase. Couldn’t be more content with my purchase. More

Great staff, just not the right used car Sean Richey knows his Honda's! I called and made an appointment to see a used CRV and was assisted by Sean. He went above and beyond to show us ever Sean Richey knows his Honda's! I called and made an appointment to see a used CRV and was assisted by Sean. He went above and beyond to show us everything there was to see on this CRV. Although the car we looked at was a little more scratched up than we wanted so we didn't purchase it, Sean was very impressive with his knowledge and pleasant attitude. Don Franklin, the Sales Manager was also extremely kind and really worked hard to get us into a vehicle. More