Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Legend Porsche Audi VW

Massapequa , NY

Overview
Employees
Reviews
Vehicles
4.8
557 Reviews
Legend Audi / Volkswagen has been proudly serving Long Island for over 30 years. We have built our reputation for outstanding sales and service based on one simple thing, You, the client. Without your business we would not be here.
Contact Dealership
View Awards

5775 Merrick Rd.

Massapequa , NY

11758

Directions

By Type

Showing 557 reviews

February 01, 2024

Clean…quick service…refreshments are there…happy to answer questions…could work on providing a free loaner… More

by BHARATBOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack
Report | Print
Feb 01, 2024 -

Legend Porsche Audi VW responded

Hello Mr. Uppal, thank you for your great feedback! We appreciate the kind words about our service center and we're happy to hear our staff always answer your questions. We apologize regarding the inconvenience with our loaner vehicles. This is an ongoing issue we are dealing with and we appreciate your understanding. Thank you for choosing Legend VW to service with and we look forward to welcoming you back. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

Helpful
February 01, 2024

The man helping me was very good. I think Jack or Jake was his name. More

by TEDSAVERIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack (or Jake)
Report | Print
Feb 02, 2024 -

Legend Porsche Audi VW responded

Hi Ted, thank you for your great review! We're pleased to hear that Jack was very helpful during your service visit. Thank you for taking the time to write to us about your experience, we appreciate it! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great weekend and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

Helpful
January 30, 2024

As always, customer care and services are above expectations. Jackie Ostrowski quickly got me checked in and on my way to work. Michael, the auto technician took the car for a ride (I tagged along More

by CMAGUIRE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Ostrowski and Michael, technician
Report | Print
Jan 30, 2024 -

Legend Porsche Audi VW responded

Hello Mrs. Maguire, thank you for your kind words! We're delighted to know that you were assisted immediately and our service team was able to quickly diagnose the issue. Our goal is to always be as efficient as possible and we're pleased to see this reflected in your visit with us. Your trust and continued support are greatly appreciated, we'll pass the wonderful feedback along to Jackie, Michael, and Guy. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Porsche Amityville #porscheamityville member of the Legend Auto Group #thelegendautogroup

Helpful
January 25, 2024

The review is not based on the service center. This review is based on the owner of the dealership. We have had one of the worst experiences with one vehicle that was leased from the dealership. T More

by favuzzi0809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2024 -

Legend Porsche Audi VW responded

Hello Mr. & Mrs. Favuzzi, thank you for sharing your concerns with us and we genuinely apologize for the challenges you have faced during your experience. Our customer’s satisfaction and comfort is of high importance, and we regret that you have not received the level of communication and support that you rightly deserve. Your feedback is crucial to improving our process and we are sincerely sorry that we lost your trust in us. This lack of communication does not align with our values as a business and we’re working internally to see what went wrong here. If you are willing, you can contact us directly at customercare@legendautogroup.com with the best time to reach you at. Our service manager expressed that you are in the process of a buyback with Volkswagen, but regardless we would appreciate the opportunity to extend our apologies. Have a good weekend & drive safe. Rep: Legend VW

Helpful
January 24, 2024

Awesome service, excellent communication. Jackie and the team were great throughout the whole process. Lovely. More

by RICHARDLCHANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Ostrowski, Kendall Lowinger
Report | Print
Jan 24, 2024 -

Legend Porsche Audi VW responded

Hi Richard, thank you for your wonderful review! We're very pleased to know that our service team provided you with an amazing service appointment. We aim to keep our customers up to date and well informed about the status of their vehicle and we're happy to hear this aligns with your experience. Thank you for choosing Porsche Amityville and we look forward to welcoming you back. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Porsche Amityville #porscheamityville member of the Legend Auto Group #thelegendautogroup

Helpful
January 24, 2024

The service center is always convenient, they do great work and the staff is great. I have zero complaints. More

by EMP7TH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cathy Hagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Ladd, David Zelen
Report | Print
Jan 24, 2024 -

Legend Porsche Audi VW responded

Hello, thank you so much for the great feedback! We're very happy to here that you are always satisfied with our team's work. We really appreciate you taking the time to leave us a great review about our performance, thank you! If there is anything you may need, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

Helpful
January 20, 2024

Service went fine and was treated well. Waiting area is fairly basic and found seating uncomfortable. More

by JHvw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2024 -

Legend Porsche Audi VW responded

Hello, thank you for taking the time to tell us about your recent experience! We're pleased to hear you were treated well during your service visit. We appreciate your feedback regarding our waiting room and we'd like to apologize that the experience was uncomfortable. We're are always looking for ways to improve our customer experience and make sure our customers are comfortable. Thank you for choosing Legend VW and we look forward to providing you with another great service visit in the future. If there is anything you may need, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

Helpful
January 19, 2024

We are very happy with the Service we receive at Legend Porsche. Jackie and Guy are awesome. Thank you, Legend for always making it a great experience. More

by byron10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Maciejewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivy Feinsilver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie Ostrowski
Report | Print
Jan 19, 2024 -

Legend Porsche Audi VW responded

Hi Byron, thank you for your incredible review! We're delighted to hear that you are always very satisfied with our service. Both Jackie and Guy are valued members of our team and we'll be sure to pass your kind words along. Thank you for your continued support and we look forward to providing you with many more great service experiences. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great weekend and drive safe! Rep: Porsche Amityville #porscheamityville member of the Legend Auto Group #thelegendautogroup

Helpful
January 19, 2024

I appreciate the service I receive at particular dealership in Amityville, There no for me to express More

by unique95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cathy Hagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Ladd, David Zelen
Report | Print
Jan 19, 2024 -

Legend Porsche Audi VW responded

Hi, thank you for your kind words! We're happy to hear you enjoy our services and we look forward to providing you with many more great service visits. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great weekend and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

Helpful
January 19, 2024

had a great experience with the dealership as a whole. Process was fast and fair with pricing More

by bertuggs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Megan Delaney
Report | Print
Jan 19, 2024 -

Legend Porsche Audi VW responded

Hello, thank you for your wonderful review! We're very pleased to hear that you had a great overall sales experience with our team. Getting customers in and out with a good price is our primary goal! Thank you for choosing Legend Volkswagen and we hope to welcome you back again in the future. If there is anything you may need, we are here for you! Reach us at customercare@legendautogroup.com. Have a great weekend and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

Helpful
1
...
12
13
14
...
56