Legend Porsche Audi VW

I bought my car there and my car was delivered to me damaged 3 months ago. They damaged my car even more in the process of replacing a windshield and gave me the car back looking worse than when it came in. Since then they have NOT followed up once, are making me deal with the glass company when they hired the glass company. I requested multiple times for a manager to call me, no one has called me. This has been the biggest headache for me and they do not care what happens once you pick up your car.

This is my second Porsche purchased at this dealership. Michael Siegal and Tony the sales manager were outstanding to work with, accommodating and understanding of my Specific needs. The complete customer experience from beginning to end was truly exceptional. I have been to other dealerships on the south shore but legend far exceeds those other experiences.

Dealer with Victoria in this process has been great, she is a true professional with outstanding customer service skills. Victoria responded to my questions quickly no matter how many I had, I would recommend dealing with Victoria for your purchase

I came into the dealer and I was immediately greeted by mike and he is the most patient salesperson I have ever dealt with. I am used to being rushed and he not once rushed me or pressured me. We need more sales people like him. He treats you like family. Definitely recommend this dealer to anyone and it will be worth it.

I took my Wifes Jetta in for a recall. As I do most of my own service work they do not know me or the car but were just as eager to please me as if I was a regular customer in the Service Dept. The service advisor, Cathleen took the car in and asked if I would be staying with them while they performed the recall, I was not going to stay so she said she would call when the car was ready. When she called a few hours later she said the Tech had checked the car over and found a few issues that should be looked into. I was aware of most of the things the Tech had found and said I would take care of them. At no time was I pressured to have the items repaired at the dealership, as someone who likes to do most of my own work I really appreciate that. When I picked the car up they had also preformed an additional recall repair that I had forgotten about, I was out in less than 5 minutes and I think they even gave the car a quick wash!! I have used the Parts Dept before and have to rate them top notch also, now I can put the Service Dept at the same level Thanks Kevin Kennedy

BEWARE .. BEWARE ... CHECK... RE-CHECK..DOUBLE CHECK...DO NOT TRUST THEM. I'd love to give them zero stars but that isn't possible. Shopping to lease a car. Entered showroom and spoke with Ed Jaffe. Made it VERY clear that we did NOT want low profile tires on any car he would be offering. Told him why we didn't want them. Must have reiterated that fact four time. NO LOW PROFILE TIRES ED .. don't care ... don't want them. At the October 2017 delivered of the Audi A4, as I looked out the showroom window I said " Ed those look like low profile tires" .. Ed said "no, they're standard tires". Once outside we were overwhelmed with getting an explanation of how everything worked from the wipers to resetting the entire Audi system. Drove off and within three months had a two tire blow out. Did't pay much attention to that because the pothole the car hit was deep and large and both right side tires were effected. Then two March had a low tire pressure warning. The sidewall of the left front tire had a bubble on the sidewall and at the same time looked at the tire size. IT WAS A LOW PROFILE TIRE, the same tire we DIDN"T WANT NO MATTER WHAT. Now my favorite part. The dealerships reaction and action when I told them we were deceived, lied to, taken vantage of,, because we trusted them. ED Jaffe: I never said the weren't low profile tires, I said they were standard, all season tires. He lied. FRANK ??? the used car manager: I'll have to talk with Ed and get back to you because I don't know anything about that. JAMIE ??? Audi general manager: You didn't check the vehicle at delivery? ( I guess I should have assumed I'd be lied to). "No I trusted I would get what I had asked for" I said. Jamie gave me the distinct impression that unless you check everything, you might not get the radio you asked for , nor the wheels, nor the tires, nor the spare, nor the color, nor the model .. YOU MUST CHECK EVERYTHING TO INSURE YOU GET WHAT YOU WANT >> DO NOT DO NOT TRUST THEM. MICHEAL SIEGEL Legend Auto Group co-owner with Wayne Siegle: Listened attentively, didn't offer a solution, contended he didn't know anything about the situation and would talk to ED JAFFE and JAMIE and call me back. Just like the dealership .... he co owns, HE LIED .. he never called back. I left daily messages for him for a 10 days in a row and he didn't have the courtesy or class to return my call. NEVER BUY OR LEASE A CAR FROM ANY OF THE LEGEND GROUP COMPANIES. IF YOU ARE FOOLISH ENOUGH TO DO THAT MAKE SURE YOU CHECK EVERYTHING .. EVERYTHING OR YOU'LL END UP LIKE WE DID AND GET SOMETHING YOU DIDN'T WANT . I wonder if they'll have anything to say now ?

Went out just to look and came away with a brand new Volkswagen Tiquan . Our sales person Brian was great, very helpful . Took us through the lease and associated paper work in no time . Steve Cottage our Finance Manager also very helpful . Had my Tiquan the same day and love the car and the deal we got . No complaints at all . We felt as if we were the most important customer they had all day.

My husband and I had a great experience at this dealer. We picked up 2 new cars and the Salesman, Sam & Gaspar were terrific. Then we moved to finance and Steve was a true gentleman. Thank you for making this a nice experience for our family.

My husband and I went in for a certified preowned car with some worries since our past experiences with other car dealers have not been a pleasant one. When we arrived we were welcomed in a very friendly and courteous manner. When all was said and done, we received the best deal possible and left the dealer feeling more than pleased- actually overwhelmed by the great service, deal and quality of car. We won't ever consider to go to any other place other than Legend Volkswagen. We want to give a shout out to Jackie Frank and Steven you guys rock!!!!

I have had many cars over the last 10 years of having my license as cars are truly an obsession of mine. I had looked around for a couple months on and off at a few dealerships and while bringing my moms Q3 in for service, I decided to check out the Jetta GLI. My sales consultant, Alan Cantor, approached me and pulled no wild high pressure tactics. I spent a lot of time with Alan over the last week discussing pricing and options that fit my budget as well as just having normal human conversation. Alan was helpful, responsive and professional and not once did I feel that "I'm being taken advantage by a pushy car salesman" feeling, I felt mutual respect. I truely was able to get the full feel of my GLI before purchasing it as I was taken on a 45 minute informative test drive. Alan also leased my sister her 2012 Jetta 5 years ago which she loved so much she bought it off the lease (I love it too that's why I considered one for myself) This is my families 5th vehicle from legend (3 Audis and 2 VWs) and each time we were treated very well. No pressure no rushing no abuse like many other dealerships. For the last 8 years of being associated with Legend, the service department is always quick and the advisor Dawn always provides extremely enthusiastic friendly service. As a whole, everyone I encountered from the dealership over the last week and a half have been very helpful. Thanks for another car and nice experience Legend Porsche Audi VW!! -Tom M.