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Legend Porsche Audi VW

Massapequa , NY

Overview
Employees
Reviews
Vehicles
4.8
893 Reviews
Legend Audi / Volkswagen has been proudly serving Long Island for over 30 years. We have built our reputation for outstanding sales and service based on one simple thing, You, the client. Without your business we would not be here.
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5775 Merrick Rd.

Massapequa , NY

11758

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Showing 893 reviews

February 08, 2024

Everything is always first class. Heather always takes the time to explain all work and costs More

by CATDOUG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2024 -

Legend Porsche Audi VW responded

Hi Doug & Catherine, thank you for your amazing review! We're delighted to know that you always have an amazing experience with servicing with us. Heather is a valued member of our service team and we'll be sure to pass the kind words along. Thank you for taking the time to leave us a great rating, we really appreciate it! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

February 06, 2024

Worst experience of my life from the time I walked in to lease the car and buy it out. A huge review will follow. More

by kathrynhopp16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Heather Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Ladd, Ivy Feinsilver
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Feb 08, 2024 -

Legend Porsche Audi VW responded

Hello Kathryn, we are sorry to hear that you did not have a good experience with our dealership. Your feedback is important to us and we would appreciate the opportunity to address any concerns you had during your recent sales experience. If you are willing, please email us at customercare@legendautogroup.com with the best time to contact you. It is important for us to know when we fell short of your expectations and we look forward to making things right. Our customer's satisfaction and trust are incredibly important to us. Have a great week & drive safe. Rep: Legend VW

February 05, 2024

Heather Schmitt over in the service dept is wonderful. Had a 9 am service apt, car was taken in immediately. Ended up buying out our lease during the hour and a 1/2 wait with Brian Siegel. Drove down to A More

by jacmar317
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Siegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivy Feinsilver
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Feb 05, 2024 -

Legend Porsche Audi VW responded

Hi Jaclyn, thank you again for your amazing review and continued loyalty! We're pleased to hear that your service, sales, and finance experience all went incredibly well. Our team works hard to make the whole process smooth and easy and we appreciate the compliments about their work. We will be sure to pass all of your kind words along. Thank you for over 18 years and we look forward to more great visits! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

February 05, 2024

Recently moved in the area, looking for reputable service for my Audi, they seemed to have the best reviews. So I made an appointment online, for approximately 2 weeks out with a loaner vehicle. They call me More

by chouj888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Reception
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Feb 06, 2024 -

Legend Porsche Audi VW responded

Hello Mr.Chou, we apologize for any inconvenience caused due to our short supply of loaner vehicles. This is an ongoing issue we have been working to solve and your feedback is greatly appreciated. Our receptionists make sure our customers stay well informed of this issue while we are in the process of fixing it. We would like to apologize again for any miscommunication and we hope we can leave a more positive impression if you choose to service with us in the future. Rep: Audi Massapequa

February 02, 2024

The service was quick and great. Excellent communication and kind service from Jack. Appreciated the updates. More

by jennifer.ziegler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack
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Feb 05, 2024 -

Legend Porsche Audi VW responded

Hi Jennifer, thank you for your wonderful review! We're delighted to know that Jack kept you consistently updated and that your service was completed promptly. We appreciate you taking the time to write us about your visit and thank you for choosing Legend VW! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto

February 02, 2024

They were nice, helpful, efficient and did a great job! My car was so clean when I got it back! More

by KERRIMSCHRAMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember anyone’s name, but everyone I felt with was lovely!
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Feb 05, 2024 -

Legend Porsche Audi VW responded

Hi Kerrim, thank you for your kind words! We are delighted to hear that our team was professional and provided efficient service. We'll be sure to pass your positive feedback along. Thank you for taking the time to tell us about your experience and we look forward to providing you with more great visits. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto

February 01, 2024

Clean…quick service…refreshments are there…happy to answer questions…could work on providing a free loaner… More

by BHARATBOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack
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Feb 01, 2024 -

Legend Porsche Audi VW responded

Hello Mr. Uppal, thank you for your great feedback! We appreciate the kind words about our service center and we're happy to hear our staff always answer your questions. We apologize regarding the inconvenience with our loaner vehicles. This is an ongoing issue we are dealing with and we appreciate your understanding. Thank you for choosing Legend VW to service with and we look forward to welcoming you back. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

February 01, 2024

The man helping me was very good. I think Jack or Jake was his name. More

by TEDSAVERIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack (or Jake)
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Feb 02, 2024 -

Legend Porsche Audi VW responded

Hi Ted, thank you for your great review! We're pleased to hear that Jack was very helpful during your service visit. Thank you for taking the time to write to us about your experience, we appreciate it! If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great weekend and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup

January 30, 2024

As always, customer care and services are above expectations. Jackie Ostrowski quickly got me checked in and on my way to work. Michael, the auto technician took the car for a ride (I tagged along More

by CMAGUIRE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Ostrowski and Michael, technician
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Jan 30, 2024 -

Legend Porsche Audi VW responded

Hello Mrs. Maguire, thank you for your kind words! We're delighted to know that you were assisted immediately and our service team was able to quickly diagnose the issue. Our goal is to always be as efficient as possible and we're pleased to see this reflected in your visit with us. Your trust and continued support are greatly appreciated, we'll pass the wonderful feedback along to Jackie, Michael, and Guy. If there is anything you may need in the future, we are here for you! Reach us at customercare@legendautogroup.com. Have a great week and drive safe! Rep: Porsche Amityville #porscheamityville member of the Legend Auto Group #thelegendautogroup

January 25, 2024

The review is not based on the service center. This review is based on the owner of the dealership. We have had one of the worst experiences with one vehicle that was leased from the dealership. T More

by favuzzi0809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2024 -

Legend Porsche Audi VW responded

Hello Mr. & Mrs. Favuzzi, thank you for sharing your concerns with us and we genuinely apologize for the challenges you have faced during your experience. Our customer’s satisfaction and comfort is of high importance, and we regret that you have not received the level of communication and support that you rightly deserve. Your feedback is crucial to improving our process and we are sincerely sorry that we lost your trust in us. This lack of communication does not align with our values as a business and we’re working internally to see what went wrong here. If you are willing, you can contact us directly at customercare@legendautogroup.com with the best time to reach you at. Our service manager expressed that you are in the process of a buyback with Volkswagen, but regardless we would appreciate the opportunity to extend our apologies. Have a good weekend & drive safe. Rep: Legend VW

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