Legend Porsche Audi VW

Legend Auto.. horrible treatment of a frontline worker!!! I was given a “bait and switch” deal by your service department. The customer getting service directly in front of me was told that for worker!!! I was given a “bait and switch” deal by your service department. The customer getting service directly in front of me was told that for his vehicle, it is $155 for a “diagnostic,” but this price is then put towards the cost of the repair. I was not given this courteous treatment, and actually was treated in a snyde way by a Cathy and another gentleman. They told me that if I didn’t like it, I could have “taken it or left it.” I disagree with this statement. My car simply needed a new battery, with the light indicator for battery shining on the dashboard. I would assess the situation as pretty open and shut. As well, I was given 3 different price quotes during my calls with your staff between Friday and Saturday. Furthermore, my car needed a jump start to get it to your establishment. Is your staff saying that I should have come and jumped my car out of your lot? So this classy dealership would look like a junkyard... SERIOUSLY? I had no choice but to pay $320 for a simple battery change. The gentleman at the service desk expressed that yes, this is a “fair price” because the service man for VW was alone and had 7 vehicles to work on. It is again, inappropriate to offer me this rationale, as I, a customer, am in no way responsible for the staffing and logistical oversight at Legend Auto. And to think, I was actually looking at the 4 x 4’s in your showroom to accommodate my expanding family. There is literally a snowballs chance in xxxx that I will ever purchase another Audi or VW again in my life. I have driven/ owned a total of 4 Audi’s/ VW’s since the year 2000. I actually haven’t owned any other vehicle in my life, but that ended today. All of my vehicles were from the Smithtown dealership. I will be sure to let them, and corporate for that matter, know they have lost a lifelong customer and will explain my reasoning. I don’t have time for this garbage. You should be ashamed of yourselves. More

Horrible experience. Drove my car home after service and as I pulled into driveway maintenance warning stated put 1 quarter more oil. Had to return to shop! as I pulled into driveway maintenance warning stated put 1 quarter more oil. Had to return to shop! More

Scott and the service department are #1 always go the extra mile. Thanks for the great service And great Professionalism I will recommend anybody to go see Scott and the service team extra mile. Thanks for the great service And great Professionalism I will recommend anybody to go see Scott and the service team More

Came in for a recall and the service was very good. They took me at the assigned time. Car a was presented to me fixed. took me at the assigned time. Car a was presented to me fixed. More

Don't go there, they do not care about the customer I bought my car there and my car was delivered to me damaged 3 months ago. They damaged my car even more in the process of replacing a windshield and I bought my car there and my car was delivered to me damaged 3 months ago. They damaged my car even more in the process of replacing a windshield and gave me the car back looking worse than when it came in. Since then they have NOT followed up once, are making me deal with the glass company when they hired the glass company. I requested multiple times for a manager to call me, no one has called me. This has been the biggest headache for me and they do not care what happens once you pick up your car. More

2nd Porsche purchase This is my second Porsche purchased at this dealership. Michael Siegal and Tony the sales manager were outstanding to work with, accommodating and un This is my second Porsche purchased at this dealership. Michael Siegal and Tony the sales manager were outstanding to work with, accommodating and understanding of my Specific needs. The complete customer experience from beginning to end was truly exceptional. I have been to other dealerships on the south shore but legend far exceeds those other experiences. More

Rectified Dealer with Victoria in this process has been great, she is a true professional with outstanding customer service skills. Victoria responded to my q Dealer with Victoria in this process has been great, she is a true professional with outstanding customer service skills. Victoria responded to my questions quickly no matter how many I had, I would recommend dealing with Victoria for your purchase More

The best sales experience I ever had. I came into the dealer and I was immediately greeted by mike and he is the most patient salesperson I have ever dealt with. I am used to being rushed I came into the dealer and I was immediately greeted by mike and he is the most patient salesperson I have ever dealt with. I am used to being rushed and he not once rushed me or pressured me. We need more sales people like him. He treats you like family. Definitely recommend this dealer to anyone and it will be worth it. More

Great service dept I took my Wifes Jetta in for a recall. As I do most of my own service work they do not know me or the car but were just as eager to please me as if I I took my Wifes Jetta in for a recall. As I do most of my own service work they do not know me or the car but were just as eager to please me as if I was a regular customer in the Service Dept. The service advisor, Cathleen took the car in and asked if I would be staying with them while they performed the recall, I was not going to stay so she said she would call when the car was ready. When she called a few hours later she said the Tech had checked the car over and found a few issues that should be looked into. I was aware of most of the things the Tech had found and said I would take care of them. At no time was I pressured to have the items repaired at the dealership, as someone who likes to do most of my own work I really appreciate that. When I picked the car up they had also preformed an additional recall repair that I had forgotten about, I was out in less than 5 minutes and I think they even gave the car a quick wash!! I have used the Parts Dept before and have to rate them top notch also, now I can put the Service Dept at the same level Thanks Kevin Kennedy More

NEVER BUY OR LEASE A CAR FROM ANY OF THE LEGEND GROUP COMPAN BEWARE .. BEWARE ... CHECK... RE-CHECK..DOUBLE CHECK...DO NOT TRUST THEM. I'd love to give them zero stars but that isn't possible. Shopping to l BEWARE .. BEWARE ... CHECK... RE-CHECK..DOUBLE CHECK...DO NOT TRUST THEM. I'd love to give them zero stars but that isn't possible. Shopping to lease a car. Entered showroom and spoke with Ed Jaffe. Made it VERY clear that we did NOT want low profile tires on any car he would be offering. Told him why we didn't want them. Must have reiterated that fact four time. NO LOW PROFILE TIRES ED .. don't care ... don't want them. At the October 2017 delivered of the Audi A4, as I looked out the showroom window I said " Ed those look like low profile tires" .. Ed said "no, they're standard tires". Once outside we were overwhelmed with getting an explanation of how everything worked from the wipers to resetting the entire Audi system. Drove off and within three months had a two tire blow out. Did't pay much attention to that because the pothole the car hit was deep and large and both right side tires were effected. Then two March had a low tire pressure warning. The sidewall of the left front tire had a bubble on the sidewall and at the same time looked at the tire size. IT WAS A LOW PROFILE TIRE, the same tire we DIDN"T WANT NO MATTER WHAT. Now my favorite part. The dealerships reaction and action when I told them we were deceived, lied to, taken vantage of,, because we trusted them. ED Jaffe: I never said the weren't low profile tires, I said they were standard, all season tires. He lied. FRANK ??? the used car manager: I'll have to talk with Ed and get back to you because I don't know anything about that. JAMIE ??? Audi general manager: You didn't check the vehicle at delivery? ( I guess I should have assumed I'd be lied to). "No I trusted I would get what I had asked for" I said. Jamie gave me the distinct impression that unless you check everything, you might not get the radio you asked for , nor the wheels, nor the tires, nor the spare, nor the color, nor the model .. YOU MUST CHECK EVERYTHING TO INSURE YOU GET WHAT YOU WANT >> DO NOT DO NOT TRUST THEM. MICHEAL SIEGEL Legend Auto Group co-owner with Wayne Siegle: Listened attentively, didn't offer a solution, contended he didn't know anything about the situation and would talk to ED JAFFE and JAMIE and call me back. Just like the dealership .... he co owns, HE LIED .. he never called back. I left daily messages for him for a 10 days in a row and he didn't have the courtesy or class to return my call. NEVER BUY OR LEASE A CAR FROM ANY OF THE LEGEND GROUP COMPANIES. IF YOU ARE FOOLISH ENOUGH TO DO THAT MAKE SURE YOU CHECK EVERYTHING .. EVERYTHING OR YOU'LL END UP LIKE WE DID AND GET SOMETHING YOU DIDN'T WANT . I wonder if they'll have anything to say now ? More