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Legends Toyota
Kansas City, KS
749 Reviews
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July 01, 2021
This is quite an interesting review for me to write, because not too long ago I had an absolutely 5-star experience with Legends Toyota and thought for sure I would be a lifetime customer. Recently I because not too long ago I had an absolutely 5-star experience with Legends Toyota and thought for sure I would be a lifetime customer. Recently I brought my extremely clean 2020 vehicle with only 4000 miles in to trade on a new truck (which was coming in August). When I first brought the trade in, they were very enthusiastic about the vehicle and were eager to check it out. I paid my deposit on the new truck while waiting on them to inspect the trade. After they pulled the Carfax and appraised it, the sales rep gave a long speech about how the Used Car Manager "barely even wants this vehicle". The Carfax had a couple extremely minor items, with the most significant being a "odometer discrepancy". They offered absolutely no explanation about how to fix the discrepancy, offered a hilariously low price ($20k under NADA), and gave a long speech about how "any higher and I could lose my job". I immediately went to Carmax and a competing Toyota dealership. Both Carmax AND the other Toyota dealership offered me explicit instructions of how to fix the mileage discrepancy (easy fix - I called the Toyota dealership where we the truck had been purchased and serviced every time - they acknowledged the mileage fat-finger and immediately corrected it on the Carfax). Then Carmax and the other dealership offered me $20k and $15k more than Legends respectively, and all three dealers (including the one where I bought the truck) told me straight up that Legends was deliberately avoiding telling me how to fix the Carfax so they could massively massively low-ball me on the trade offer. They also acknowledged that WITH the Carfax taken into consideration as-is it was still at least $10000 too low. I called my rep at Legends and explained the situation and he feigned apology, promising me to call the next morning and "get it figured out". I never heard from him again so I finally called and cancelled my deposit on the new vehicle, content to never step foot in that dealership again. Very disappointing because again, once upon a time this was my favorite dealership I've ever worked with. Don't know if was my specific sales rep, the Used Car Manager, or some combination of both but I really thought this sort of shady car sales stuff was a thing of the past. More
by stalbot3
Employees Worked With
Nick Creten
Helpful April 02, 2021
If I could leave a zero review I would. The sales manager we worked with (Dillon) showed us how completely unimportant we were by not showing us the the time of day as soon as we walked out of that door. He we worked with (Dillon) showed us how completely unimportant we were by not showing us the the time of day as soon as we walked out of that door. He promised he would call us the next day with a yes or no on approval and he completely dropped that ball. Some xxxxty sales person tried to justify it by saying we wouldn’t be approved unless we put $10,000 down (what do they know. Maybe we have 10k) and that’s probably why we didn’t get a call back. We wasted time and gas on this place. Will absolutely never consider them in the future. More
by Vsperling
Employees Worked With
Dillon
November 18, 2020
I can’t say enough good things about Duce Lett and the Legends Toyota and Honda team. I purchased my truck from them a couple years ago and they have always gone above and beyond to take care of any serv Legends Toyota and Honda team. I purchased my truck from them a couple years ago and they have always gone above and beyond to take care of any service needs...including letting me drive this beautiful Limited 4Runner as I could not be without a vehicle while they serviced my truck. If you or anyone you know is looking for a new or pre-owned vehicle I can promise you THIS IS THE RIGHT PLACE! They really do stand behind their product after the sale. Thanks again for the impeccable customer service! More
by Youhadyourchance
Employees Worked With
Bryan Floyd, Duce Lett
August 24, 2020
Thanks to the sales team at Legends Toyota for making this the best car buying experience I've ever had! Their process is really quick and easy! this the best car buying experience I've ever had! Their process is really quick and easy! More
by tfredcardsfan
Employees Worked With
Duce Lett
July 08, 2020
Consistent, friendly, highly competent service This Toyota service department has never failed be courteous and professional, and we have always found the service personnel to be very reliable and This Toyota service department has never failed be courteous and professional, and we have always found the service personnel to be very reliable and efficient. Our latest repair work was coordinated through Huy, who undoubtedly went out of his way to ensure our needs, regarding our Sequoia, were completely fulfilled. Huy is a prime example of the good service we have had with Legends Toyota through the years. Bryan, too, has always ensured that we drive away from the dealership more than satisfied with the services completed. They have our highest recommendations. More
by The Driver
Employees Worked With
Huy Huy Huy, Bryan Floyd
April 19, 2020
What a wonderful experience did the whole deal over the phone and was in and out of dealership in 20 minutes with more vehicle than i was looking for, for the same payment range i was comfortable with. Lov phone and was in and out of dealership in 20 minutes with more vehicle than i was looking for, for the same payment range i was comfortable with. Love this place! More
by Jwsavage86
Employees Worked With
Nick Creten,
November 27, 2019
Great experience at Legends Toyota. Eddie and Kenzi were great to work with. They were customer focused and professional. Overall, a great car buying experience. great to work with. They were customer focused and professional. Overall, a great car buying experience. More
by John H
Employees Worked With
Eddie / Kenzi
May 24, 2019
Dont trust them.. its my first and last purchase experience with this dealership. they lie about everything, starting from sale representative when sell you a protect its my first and last purchase experience with this dealership. they lie about everything, starting from sale representative when sell you a protection policy which cover nothing of what he tells you to their mechanics who do anything to push your car out without spending money to fix it. here is my maintenance story: - the first couple week i got check engine light, it was fuel level sensor, I took it there it should be still covered with 45 days warranty, they kept the car for 8 days, then i got a call said its fixed. i drove the car for couple days and the issue back. Later, I found out they just reset the check engine. and of course im not gonna drop it for another 8 days for nothing. - After water leak which should be covered i was told the electrical damaged is not covered. the protection says AC system, but they said AC blower is not included, that is not in the policy but they can tell you what they want. their policy has no details its not more than a fraud. - The estimation i got to replace the AC blower and SJB is 1080 $, 400 parts and 680 labors (they said 4 hours means 170$ per hour) I searched online and you can do as well, the cost to replace the AC blower 120$, 75 for part and 45 labor. And for the SJB is 380 for all part, programming and labor. The total 500. I took it to Dick smith and my bill was 565$ it’s the half. Please be careful if you have to deal with them. More
by Sam Hass
Employees Worked With
Fernando
April 12, 2019
Buying Experience After 19 years with my current Corolla it was time to get a new one. Jayden made sure we had a great trade in value that we agreed upon online before After 19 years with my current Corolla it was time to get a new one. Jayden made sure we had a great trade in value that we agreed upon online before we even even came into the dealer. Sloan went thru the paperwork with us and showed us all of the options on the car. This was a great place to buy a car and no pressure experience. I will continue to come to Legends for all of my car maintenance needs. More
by L2478
Employees Worked With
Jayden & Sloan
September 15, 2018
Mike stinnett My service advisor was very friendly and helpful. I definitely recommend Legends Toyota for great service! They took care of my service in one hour, My service advisor was very friendly and helpful. I definitely recommend Legends Toyota for great service! They took care of my service in one hour, just as I had been told. More
by Cheryl M.
Employees Worked With
Mike Stinnett
