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Lehigh Valley Honda

Emmaus, PA

4.8
2,966 Reviews
Lehigh Valley Honda has been serving the Lehigh Valley area of Eastern PA and Western NJ for over 25 years. We specialize Honda new and Certified Pre Owned vehicle sales, service, parts and collision repair. We are a multi-year winner of Honda's President's award for excellence in customer satisfaction. Stop and visit us on the Lehigh Street Automile in Emmaus, PA just minutes from Allentown, Bethlehem, Easton, Nazareth, Reading, Doylestown and Quakertown.
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675 State Avenue

Emmaus, PA

18049

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Showing 2,966 reviews

March 26, 2019

Highly recommended!! The best experience buying a new car 🚘. I went for a certified pre owner and ended with a HR-V 2019 0 miles. Excellent, honest and reliable. They ran More

by heidimejiar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito Torres
January 23, 2019

Crooks DON'T BUY ANY VEHICLES FROM LEHIGH VALLEY HONDA. THEY HAVE SALES MANAGERS LIKE JAMES ROHAN WHO WILL ROB YOU BLIND. VERY SNEAKY TACTICS. BEWARE More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JAMES ROHAN
Jan 23, 2019 -

Lehigh Valley Honda responded

Hi Ed - we are very sorry to hear of your dissatisfaction. If your dissatisfaction is the result of lease end payments that you are obligated to make, you were 100% aware of your obligation and you signed off on this fact when taking delivery of your new car. We'd be happy to produce copies of the documentation you signed if you misplaced the copies that we given to you at delivery. We vehemently disagree with your assertion that we are crooks. Nothing could be further from the truth. Everything relating to your deal was 100% transparent. We regret that you've felt the need to take to this forum and others to impugn our integrity. We'll let the facts speak for themselves. Respectfully - Andrew Wright, Vice President, 610-967-6500

January 07, 2019

Can’t be trusted and rude service I just want to make a comment on your service department. I had an issue with a battery that was still under warranty through Honda. I wanted to get i More

by Jasond123
Recommend Dealer
No
Employees Worked With
Service
Jan 09, 2019 -

Lehigh Valley Honda responded

Hello Jason – We are very sorry to hear of your dissatisfaction. We are more than happy to take corrective action if necessary. We would also like to correct the record with respect to what happened. Your recent visit was the result of a battery issue. We ran a test and confirmed that your battery needed to be replaced. To make up for the earlier miscommunication about where to go, we covered the cost of the battery and you paid for the battery cable. At that time, we informed you that there is a pretty good chance that your alternator was failing so we provided you with pricing information. We never told you that an alternator was “needed” at that moment. Moreover, the $6000 that you are referring to was the total that appeared on the bottom of your multi-point inspection report. This report includes the cost estimate we gave you to replace the alternator as well as the cost estimate of all the items you have declined from previous visits to our shop. We do this so our customers have a full accounting and history so they can make informed decisions about the maintenance of their vehicle. At no time did we attempt to sell you something you don’t need or mislead you. Clearly, there was a lack of understanding/miscommunication that led to this point. Your Service Advisor, Sam Azar, would be more than happy to meet with you or discuss the matter over the telephone. Again, we sincerely apologize if you felt mislead but that was not our intention. Please feel free to contact me if I can be of further assistance. Sincerely – Andrew Wright, Vice President, 610-967-6500

December 24, 2018

me too Can't agree more with X Customer. Took my Accord there for service and ended up paying more than $1000 for inspection, emissions testing, oil and filt More

by X customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Azar
Dec 28, 2018 -

Lehigh Valley Honda responded

Hello - we are sorry to read the contents of this review. We respectfully disagree with your assertions. There is no way we would let a technician that is not properly trained work on a customers car, particularly machining brakes. Moreover the assertion that we discriminate or take advantage of women is also false. We've been in business for over 30 years with thousands of satisfied, repeat customers, many of them women. The assertion that our prices are 90% higher than a local mechanic is also dramatically embellished. We constantly shop the market to ensure that our prices are competitive and they are. If your vehicle required that much work, it's probably because it hasn't been properly maintained. With all that said, if you are having a problem, we would be more than happy to assist you with correcting your concern. All you need to do is give us a call and let us know when we can be of assistance. We can be reached at 610-967-6500. Please ask for Russ or Sam in the service department. Thank you.

December 03, 2018

Capable friendly efficient personnel Prompt attention to your car needs; friendly workers; free coffee 😊 fast Express repair garage! Friendly personnel where new cars are displayed. No p More

by SZQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The fellow at the end computer checking customers needs in the Express section of the Service Center and Tony ?? At customer service in the area where the new cars are displayed.
November 03, 2018

Outstanding Service and well coordination Again i was impressed with the service which was well coordinated and on time. My appointment was at 8.45 AM forEmission & inspection, oil-filter chan More

by Atul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Azar
September 07, 2018

New car sales Very nice experience dealing with Larry Bowman and Lehigh Valley Honda. Great selection, clean showroom and polite helpful staff. From the start Larry More

by Whotetail
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iad Antonios
August 12, 2018

Great Staff was very friendly and made me feel at home. Went on with an issue and my issue was resolved. Ask for George as he is awesome! More

by Jessyan84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George
August 05, 2018

Vinart Honda Super sales people to work with!!!clean environment. Friendly staff. Made me feel at ease during the test drive and progress of buying the car Vic. More

by Gammy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Biwman, Margaret Jazz Bisazza
August 05, 2018

Thorough and answered all my questions Team members knew what they were doing. Helped me decide on the vehicle I chose . Reviewed everything with me before I left the dealer. Gave me contac More

by SAndy cheeks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dusan Thomas
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