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Lehigh Valley Honda
Emmaus, PA
2,940 Reviews
Lehigh Valley Honda has been serving the Lehigh Valley area of Eastern PA and Western NJ for over 25 years. We specialize Honda new and Certified Pre Owned vehicle sales, service, parts and collision repair. We are a multi-year winner of Honda's President's award for excellence in customer satisfaction. Stop and visit us on the Lehigh Street Automile in Emmaus, PA just minutes from Allentown, Bethlehem, Easton, Nazareth, Reading, Doylestown and Quakertown.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,940 reviews
September 17, 2015
Excellent customer Service i had my car in for service and a new part had to be ordered. They could get the part in the next day. So they allowed me to take my car home and pay i had my car in for service and a new part had to be ordered. They could get the part in the next day. So they allowed me to take my car home and pay for everything the following day. Everyone was extremely nice, helpful and friendly. Quick service getting me in and out of the regular service center. More
by Klh2040
Employees Worked With
John
September 17, 2015
Recall Thank you for providing outstanding service. Everything was completed in a timely manner. I dropped off my car and used the shuttle service to return Thank you for providing outstanding service. Everything was completed in a timely manner. I dropped off my car and used the shuttle service to return home. Job was completed early. Very good job all around. More
by B Duffy
Employees Worked With
Service Department
September 16, 2015
Oil change for a warranty extension I visited this Honda dealer for my 2008 accord due to a warranty extension for an oil consumption problem. This visit was to start a study, and was si I visited this Honda dealer for my 2008 accord due to a warranty extension for an oil consumption problem. This visit was to start a study, and was simply an oil change that I had to pay for. I will be reimbursed once it's proven that my vehicle is over consuming at the 1000 mile check. The oil change took twice as long as I was told because my service tech took lunch instead of printing out my papers and giving them to the cashier. After getting all that straightened out and being antagonized by the cashier staff as if I had no idea what I was talking about, I was on my way. Once in my car, I went for my blue tooth headset, only to learn that it was now missing. Having just used it before I dropped the car off for service, I knew it was in there. The case I keep it in was there, but the headset was gone. So, back to the dealer I went. Never once did I accuse anyone of stealing it, I simply said that it was missing. The service tech went with me to my car to look again with no luck. I was then taken to the service managers office. His name is Kevin Wagner, he proceeded to call me a liar and tell me that only trustworthy individuals were employed there (calling anyone at a car dealership trustworthy is kind of an oxymoron). Then he told me it was my fault for leaving it in my car. He handed me his card and dismissed me saying if I bring a receipt for a new one, he will reimburse me... We shall see on that. More
by Kburian21
Employees Worked With
Kevin Wagner
September 15, 2015
Good work, sub-par service I had an appointment to get both of my airbags replaced. I was told in advance it would take about 2 hours. The work took 3 hours, and I was not notif I had an appointment to get both of my airbags replaced. I was told in advance it would take about 2 hours. The work took 3 hours, and I was not notified when the work was completed - I had to follow up with the service area myself, go to the cashier area, then wait until they determined where my car had been placed since it was not in the area where it was supposed to be. The gentleman who was in charge of my service (Bill) did not even do the follow-up himself, someone else in the service area did. Needless to say, I was not impressed with the overall service. More
by Kim
Employees Worked With
Don't remember specific names
September 15, 2015
Happy to own my second CR-V Because the salesman Nathan ( Nate) Frye was professional, knowledgeable about the car that I was looking to purchase. He went above and beyond to ma Because the salesman Nathan ( Nate) Frye was professional, knowledgeable about the car that I was looking to purchase. He went above and beyond to make sure that I was pleased with my new purchase. This is my second CR-V and I will make sure to recommend other people. You guys are the best!! More
by cats-meaw
Employees Worked With
Nathan, Frye
September 14, 2015
Super Salesman I recently purchased my forth Honda at this dealership. I lost an sentimental necklace in an opening on the floor by the drivers side seat. Both my h I recently purchased my forth Honda at this dealership. I lost an sentimental necklace in an opening on the floor by the drivers side seat. Both my husband and I tried to find it. I told Tito about my necklace and he was able to find it for me. I will be forever grateful. Thanks again Tito. More
by CherylAG
Employees Worked With
Tito
September 13, 2015
The new service center is terrific. My wife and I have bought six cars from Lehigh Valley Honda. Great cars and great service. Sam in Honda service is the excellent! We would highly r My wife and I have bought six cars from Lehigh Valley Honda. Great cars and great service. Sam in Honda service is the excellent! We would highly recommend the dealership to anyone. More
by Mike
Employees Worked With
Sam in Honda servive
September 13, 2015
Got through the buying experience stress free! I gotta say I was really dreading the car buying process. I found the price I wanted to pay from another competing Honda dealership, and went to LVH I gotta say I was really dreading the car buying process. I found the price I wanted to pay from another competing Honda dealership, and went to LVH first because they were closer. I test drove the car, sat at the closing desk, got the quote, countered with my price, haggled for a couple minutes, got my price and the tooth pulling was over. I drove away in a new Accord. My salesperson Dino was chill, nice guy. Hoping for a great service experience. More
by dejoz
Employees Worked With
Dino
September 13, 2015
Phenomenal Customer Experience We are a 2 car household. One Honda. One Jeep. Every time I take my Honda to Lehigh Valley Honda, I know I will receive exemplary service that include We are a 2 car household. One Honda. One Jeep. Every time I take my Honda to Lehigh Valley Honda, I know I will receive exemplary service that includes: - Prompt scheduling - Responsive to my needs - Friendly service - Understanding the customer has a budget and ensuring open communication about budget and options - before they do the work - Loaner car or shuttle when needed - Refreshments and wifi while waiting - Clear and user-friendly invoice and payment process - The issue was fixed and all my questions were answered Wish we could bring our Jeep here. Took it to Rothrock and Quigley for service. It's dismal compared to LV Honda. More
by GButtersnaps
Employees Worked With
Trevor Shappell
September 10, 2015
Way Better Thinking new Honda? Tito Torres is the man to see! Last December Tito helped me locate and purchase my 2015 Honda Fit. I got a great price, and experi Thinking new Honda? Tito Torres is the man to see! Last December Tito helped me locate and purchase my 2015 Honda Fit. I got a great price, and experienced a wonderful ease in the transaction. Everything worked! Since then I've stopped in often, to get my car washed. This dealership provides a free lifetime car wash. The very fact that they offer this, is a useful, and unexpected, value added service. Dealing with these people is way better than I imagined it could be. Larry C. More
by Lawrenc72
Employees Worked With
Tito, Torres
