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Lehigh Valley Honda

Emmaus, PA

4.8
2,966 Reviews
Lehigh Valley Honda has been serving the Lehigh Valley area of Eastern PA and Western NJ for over 25 years. We specialize Honda new and Certified Pre Owned vehicle sales, service, parts and collision repair. We are a multi-year winner of Honda's President's award for excellence in customer satisfaction. Stop and visit us on the Lehigh Street Automile in Emmaus, PA just minutes from Allentown, Bethlehem, Easton, Nazareth, Reading, Doylestown and Quakertown.
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675 State Avenue

Emmaus, PA

18049

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Showing 2,966 reviews

June 17, 2011

My Honda Odyssey's transmission broke down and needed to be replaced. My car was not that old or high in mileage, but it was out of warranty. I brought my van to Lehigh Valley Honda and put a claim in wit More

by DrOffTwins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Azar
June 15, 2011

Your customer service was horrible. I had a 5:30 AM appt for saturday and requested it to be done by 9am. I called at 9 and was transferred to a voice mail & I left a msg wanting to know if I could pick up More

by ajtscheschlog
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
not sure
Jun 20, 2011 -

Lehigh Valley Honda responded

Anna Thank you again for taking the time to write this review. Again, I want to sincerely apologize for the poor level of communication you experienced. We obviously didn't meet your expectations. The last thing we would want to do is promise to have your car ready, miss that time, and then not communicate with you as to why that happened. Since my original response to your review last Thursday, our Service Manager, Brett McCabe, has made several unsuccessful attempts to contact you in an effort to address your concerns. We take customer service very seriously as evidenced by the other reviews written on this forum however that doesn't mean we are immune to dropping the ball from time to time. So again, I apologize for what transpired. I look forward to connecting at some point in the near future. While I understand your position after what has transpired, I am hopeful that you will reconsider using us again in the future. I am confident that, if given the opportunity, we will do our best not to disappoint you again. Thank you again for your review. Sincerely, Andrew W Wright Vice President 610-967-6500

June 04, 2011

Tito was very informative about the models available which we were shopping, professional, and helpful with all the extras. After the purchase he made sure we knew the location of necessary driving inst More

by sspatig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito Torres
June 02, 2011

It was great working with Tito Torres. He greated us immediately when we walked into the dealership and began to help us right away. I told him 3 times that I wasn't going to buy the car that day and he More

by wrfblf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito Torres
May 30, 2011

Over the 10+ years of being a Honda service customer, I have relied upon the Service Team: a constant source of confidence, kindness, patience and excellence. Unfortunately, I didn't change the timing belt More

by tba.lehigh
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam and Trevor
May 29, 2011

LV Honda consistently goes out of their way to make sure your visit and experience is outstanding. I have always been pleased with the service and the price. The major reason why I bought a second honda a More

by fritz5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Sanes
May 27, 2011

Dealer pricing is dealer pricing -- always high. But LV Honda provides excellent compensatory value, like the express service option with personal attention. A missing valve stem cap and 8 days to replace More

by PAPettit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Body Shop
May 25, 2011

Frank the salesman and John the sales manager were great to work with. They worked to get the car I want into terms I can afford. There was no hard pressure to buy. They were great to work with and had an More

by jmereditisu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Egner
May 23, 2011

I have NEVER had such a WONDERFUL and positive experience purchasing a car. Mike was very professional, friendly, and very knowledgeable. Everyone that I interacted with was extremely professional and frie More

by lprocyk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Houser
May 21, 2011

Just had some routine maintenance performed on our Odyssey yesterday. I have been bringing our family's Hondas to Sam at Lehigh Valley Honda for years. He always gets our service to fit our schedule More

by grhoads72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Azar
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