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1,719 Reviews of Lehigh Valley Honda - Service Center
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March 20, 2017
Service The service was exceptional. All personnel were professional and courteous. Sam Azar explained all items on the safety point check. The service cente The service was exceptional. All personnel were professional and courteous. Sam Azar explained all items on the safety point check. The service center is clean and well kept. Provides an immediate positive impression. Overall extremely efficient operation. More
by KChamb72
Employees Worked With
Sam Azar
March 20, 2017
control freak Friday, March 17, 2017, went in for oil change (maintenance light on instrument panel). While I'm in Ladies Room, receive call from Express Service c Friday, March 17, 2017, went in for oil change (maintenance light on instrument panel). While I'm in Ladies Room, receive call from Express Service clerk that my tires need rotation. I said that doesn't make sense and please wait til I get back to his desk. He met me in routine maintenance area and said he had already ordered it done. I asked one of the men there how often tires need rotation and was told 5-7,000 miles or every other oil change. I purchased four new tires on 1/17/2017 and had driven less than 1500 miles since then. No driving for 3 weeks since I was out of the country for 20 days. I told the Express Service clerk that it made no sense to rotate the tires due to these facts. He said that they showed wear indicating a need for rotation. I told him that I must have not been sold four new tires then. He said that I was but should still get the rotation. He continued to argue with me until I said it seemed the only way to stop getting the rotation (which had not been started - we had gone back to the service area) was for me to speak to the manager. He then said I could get the rotation free. I said ok and left the area and I watched the rotation, I asked the mechanic's opinion and in that conversation I told him that I had not said yes to the rotation. The mechanic then offered me a car wash, which I was given When I paid at the Express Service desk, the same clerk told me that I was lucky to get the car wash because that isn't given usually. I think these service people are so pressured to tack on extra charges by their superiors that they'll pressure people into unnecessary procedures to the point that it is insulting and disrespectful. More
by shrnelwell1
Employees Worked With
Name? Blond, 50's, short, small limp when walking
March 20, 2017
Great service It was easy to drop off, pick up a loaner, and went on my way. They called me ahead to let me know they wouldn't be open due to the impending snow sto It was easy to drop off, pick up a loaner, and went on my way. They called me ahead to let me know they wouldn't be open due to the impending snow storm we were to get, which was great to know. The service rep I dealt with didn't provide me with accurate information regarding my vehicle, but another service rep or tech corrected it. All of the staff was friendly and helpful. More
by Vivalafig
Employees Worked With
April, red headed service man
March 18, 2017
Great service and staff! Bought my car there and John Giglio in service has been taking care of it ever since! He is always knowledgeable, professional and very patient and fr Bought my car there and John Giglio in service has been taking care of it ever since! He is always knowledgeable, professional and very patient and friendly. When a service department gives you peace of mind, that is a rare thing! More
by Pspespeak
Employees Worked With
John Giglio
March 16, 2017
Great Service Lucas, my service adviser, did an excellent job on my maintenance reparis. I came in for a recall item, but Lucas was able fit in some maintenance it Lucas, my service adviser, did an excellent job on my maintenance reparis. I came in for a recall item, but Lucas was able fit in some maintenance items along with an inspection / emissions testing. Well Done for both Lucas and Lehigh Valley Honda. More
by fadiatiyeh
Employees Worked With
Lucas Stewart
March 16, 2017
Service As always, the service department at Vinart Honda is excellent. Kind, polite, knowledgeable people, especially Sam and Trevor. Service is done on tim As always, the service department at Vinart Honda is excellent. Kind, polite, knowledgeable people, especially Sam and Trevor. Service is done on time and done right. More
by leonpapir
Employees Worked With
Trevor
March 13, 2017
Excellent customer service I had my first experience with the service department today and I could not have been more pleased with the amazing attention and customer service! I had my first experience with the service department today and I could not have been more pleased with the amazing attention and customer service! More
by Bobbierutledge
Employees Worked With
Lucas
March 11, 2017
Quick and efficient Got us in with a tire problem right away and service was quick and efficient. Many years here, and they're usually very helpful. Recommended. Got us in with a tire problem right away and service was quick and efficient. Many years here, and they're usually very helpful. Recommended. More
by Kammie Takahashi
Employees Worked With
March 10, 2017
Schedule "A" service? Let me start by saying that up until this visit I have been extremely pleased with my service experiences. Customer-focused staff, quick and reasonab Let me start by saying that up until this visit I have been extremely pleased with my service experiences. Customer-focused staff, quick and reasonable. This visit left me scratching my head though. Let me explain. After having major service at 15,000 miles as prescribed, I anticipated Schedule "A" to be basically a oil/filter change and fluid check. However, I received a call that tires required rotation ($40) and differential fluid needed to be replaced ($90). As for rotation, it is something I expected every 5,000 miles but was not been deemed necessary each time. Whatever, $40? Differential-I can not recall ever needing this fluid changed in my other vehicles and especially at only a little over 20,000 miles. A positive was that your advisor recognized that my inspection was up and suggested getting it done. I also was disappointed when I got home and noticed that my 10% discount as a super club member was not in the final cost. I called and was told it was necessary to always show your card for it to be honored. That is opposite of what I was told at last visit when I showed my card and the advisor said they had it in the system and not necessary to show. Going forward, I'll definitely show the card so I don't have to trek back for get a credit adjustment. In closing, I'm going to have to read up on the Schedule "A," "B" system and better understand what exactly is/isn't part of each service level. Appreciate your interest in continuously improving and hope this is helpful. Take care and look forward to my next visit. Pete More
by pete2
Employees Worked With
none.
March 07, 2017
Oil, fluids & alignment Quick, convenient and professional. Usually I sit in the express waiting area, but since the alignment was adding time, I went to the main area. Their Quick, convenient and professional. Usually I sit in the express waiting area, but since the alignment was adding time, I went to the main area. Their complimentary bagel and tea/coffee/hot chocolate was perfect for my son and I. Had time to check out the new vehicles where the sales guys were friendly but didn't pounce on you for business. It took less time then they told me it may to complete the service. More
by Dr. Dave
Employees Worked With
Express service
