Lehigh Valley Honda - Service Center

Schedule "A" service? Let me start by saying that up until this visit I have been extremely pleased with my service experiences. Customer-focused staff, quick and reasonab Let me start by saying that up until this visit I have been extremely pleased with my service experiences. Customer-focused staff, quick and reasonable. This visit left me scratching my head though. Let me explain. After having major service at 15,000 miles as prescribed, I anticipated Schedule "A" to be basically a oil/filter change and fluid check. However, I received a call that tires required rotation ($40) and differential fluid needed to be replaced ($90). As for rotation, it is something I expected every 5,000 miles but was not been deemed necessary each time. Whatever, $40? Differential-I can not recall ever needing this fluid changed in my other vehicles and especially at only a little over 20,000 miles. A positive was that your advisor recognized that my inspection was up and suggested getting it done. I also was disappointed when I got home and noticed that my 10% discount as a super club member was not in the final cost. I called and was told it was necessary to always show your card for it to be honored. That is opposite of what I was told at last visit when I showed my card and the advisor said they had it in the system and not necessary to show. Going forward, I'll definitely show the card so I don't have to trek back for get a credit adjustment. In closing, I'm going to have to read up on the Schedule "A," "B" system and better understand what exactly is/isn't part of each service level. Appreciate your interest in continuously improving and hope this is helpful. Take care and look forward to my next visit. Pete More

Oil, fluids & alignment Quick, convenient and professional. Usually I sit in the express waiting area, but since the alignment was adding time, I went to the main area. Their Quick, convenient and professional. Usually I sit in the express waiting area, but since the alignment was adding time, I went to the main area. Their complimentary bagel and tea/coffee/hot chocolate was perfect for my son and I. Had time to check out the new vehicles where the sales guys were friendly but didn't pounce on you for business. It took less time then they told me it may to complete the service. More

Oil Change The associates were professional but fun and easy to joke with. They were knowledgeable and relayed the work being done, as well as made recommendatio The associates were professional but fun and easy to joke with. They were knowledgeable and relayed the work being done, as well as made recommendations. They made sure the work was done in a timely fashion. More

All the basics with quality and care Just had a recall service done -- and the dealership was very diligent about tracking me down to make sure I knew about it. Also did my annual inspect Just had a recall service done -- and the dealership was very diligent about tracking me down to make sure I knew about it. Also did my annual inspection and fixed a glitch that had developed when another shop replaced a windshield a few days prior. Got a full report on what they did and what needs attention in the near future, without any upsell or push to do more work now. It's been 8 years and 90k miles with Sam Azar and the rest of the team -- I'm not going anywhere else anytime soon! Thanks! More

excellent service Sam is always responsive and helpful when ever I bring my car in for service. He is professional and explains the repairs in language that I can unde Sam is always responsive and helpful when ever I bring my car in for service. He is professional and explains the repairs in language that I can understand. More

Excellent service! Brian was an excellent service advisor. He went above and beyond to ensure my service at LVH was perfect. The loaner vehicle and waiting area are gre Brian was an excellent service advisor. He went above and beyond to ensure my service at LVH was perfect. The loaner vehicle and waiting area are great amenities More

Trust my Element to LV Honda Service One thing I can always count on is the entire staffs friendly professionalism. Also easy, worry free appointment scheduling. My Honda gets its TLC exc One thing I can always count on is the entire staffs friendly professionalism. Also easy, worry free appointment scheduling. My Honda gets its TLC exclusively at LV Honda. My service records are handy for them to check to see if there is any service needed or coming up soon. Helps me to plan my next service visit. Their customer waiting area is great. Plenty of seating, free wifi, awesome coffee machine, and early morning there is bagels. If you just want water, there are bottles in the refrigerator. There is a kids play area and a business center for those who need that also. All in all I'm satisfied with the wor More

Inspection/oil change Service employee, John Malcolm, was extremely courteous and professional. Was a pleasure to deal with. I will always now always request him in the f Service employee, John Malcolm, was extremely courteous and professional. Was a pleasure to deal with. I will always now always request him in the future. More

Simple oil change Needed an oil change since I was going out of town. Figured Id stop expecting to get in a long line Not the case. No sooner parked the Accord and i Needed an oil change since I was going out of town. Figured Id stop expecting to get in a long line Not the case. No sooner parked the Accord and it was inside. Fastest service Ive ever received. Great Job LV Honda. Joe K More